Central Appliance Parts & Service Inc. Additional Phone (800) 281-4601, (914) -741-5122 Serving Westchester County, Greenwich,CT & Manhattan
Authorized Zephyr, Bosch, DCS, Dacor, Fisher&Paykel, Frigidaire, GE, Gaggenau, Jenn-Air, Kitchen Aid, Maytag, Sub-Zero, Thermador, Viking, We repair all major appliances & brands, Whirlpool, Wolf
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
38% | ||
15% | ||
0% | ||
8% | ||
38% |
In early January, 2014 I called Central Appliance to say that I needed to replace three lights bulbs on my Subzero (purchased in 2010) and that I wanted to replace the water filter as well. They sent their repairman Jake out to my home (1/7/14) to look at the refrigerator because they said they have never heard of my model number. Jake said he would order four bulbs and a water filter and he took a $100 deposit, saying that they should arrive within a week. No word from Central Appliance. 2 weeks later (1/22/14) I called to find out the status and spoke to Margaret. She said the bulbs were in but the water filter was on back order and that she would call and find out when the filter was due to arrive. Margaret never called. 8 days later I called back again and this time spoke to Donna. Donna said they filter was still on back order but that she would find out when it was due to arrive for me and since I was disgusted with them she arranged for Jake to come and replace the light bulbs that had been out for a month. Jake came on 1/31/14 and took care of the bulbs and said they would be in touch about the water filter. It is now MARCH 29th and I am still waiting for the water filter. I haven't received a single phone call from them and they obviously have no clue what they're doing if they don't follow up on outstanding orders for their clients. I left a message for them today asking for my money back. We'll see how that goes. My advice is to stay away from Central Appliance because their customer service is atrocious and they are clueless. And by the way, I just called Subzero and they told me the water filter is in stock.
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