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POOL GUYS

Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,

About us

The Pool Guys opened in Pleasant Valley in 1994, and has expanded since then to our LaGrange store in 2012. Our stores provide free water testing, pool water chemicals and we carry most Hayward brand parts. Our service department provides openings, closings, one time or weekly cleanings and service calls for any problems you may run into throughout the season.

Business highlights

31 years of experience

Services we offer

Pool and spa openings, and repair, closings, maintenance and service calls. Delivery and take away of spas, service and install pumps and filters., winterizing

Accepted Payment Methods

  • CreditCard
Reviews
3.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
20%
3
20%
2
20%
1
0%
Showing 1-5 of 5 reviews
Marie B.
Aug 2017
4.0
Yes, I recommend this pro
Good, man was very professional

David H.
Jun 2017
5.0
Yes, I recommend this pro
$1,600
Prompt and efficient. Very well organized with water delivery. Work completed in timely manner. Removed old stuff. Very happy

Carolyn W.
Jun 2015
2.0
$380
Two employees came at 9:10 and left at 9:50 They took off the pool cover, hosed it down, rolled it up . They assembled the pool pump and filter and added chlorine and algaecide and attached the pool ladder. It was an easy and simple job. No dirty pool to clean. The employees were friendly and pleasant and as they were leaving told me to call if I had any problems and they would come back to fix any problems. A week later I called to tell them I could not get the pump cover off and the person answering the phone assured me someone would call back. No one called and I had to ask some one to help take the cover off. They also had to take the ladder out of the pool. It was missing the last step and was not filled with water to weigh it down. I called again to let the company know about the cover and ladder. Again I was told someone would call back and again no call. I hope they don't treat all their customers this way. I have really no complaints about the two fellows who opened the pool, just with the people running the company who do not have the courtesy to return a customer's phone call. I feel the company is not reliable nor stands behind their services.

Christopher M.
Jun 2014
3.0
Yes, I recommend this pro
I wouldn't recommend. They have excellent supplies; it's the place to go for all of that type material like pool materials, to test the water. I and others have found that they rush. They have inexperienced people. They have kids working for them. They either misdiagnose pool issues or they just don't do it right. Don't use them. The Pool Guys had me up spending $1700 to fix the situation. On the other hand they are the place to go for all the supplies. They have a good supply of all that at the store. It's the only place to go to buy a raft, chemicals. They do a great job of testing the water when I bring in the water. As far as having them come out; they are a little sloppy. I know one guy at the trailer, they killed his hot tub. They had to redo it ultimately. Their pricing was ok. The owner was professional but the guy who did the work was not. I would use them again for supplies and for certain water things. They have 2 businesses there. It's like a big store where I can buy stuff.

Kenneth P.
May 2014
5.0
Yes, I recommend this pro
$380
Work was done professionally with a friendly attitude. I'll be using them for all pool needs. I've already hired them for a new pool cover.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

POOL GUYS is currently rated 3.8 overall out of 5.

POOL GUYS accepts the following forms of payment: CreditCard

No, POOL GUYS does not offer free project estimates.

No, POOL GUYS does not offer eco-friendly accreditations.

No, POOL GUYS does not offer a senior discount.

No, POOL GUYS does not offer emergency services.

No, POOL GUYS does not offer warranties.