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Top Lock Locksmiths & Security

4.7(
71
)
Locksmith, Alarm or Security System Installation, Alarm or Security System Repair,

About us

Top Lock Locksmiths and Security is a family-owned and operated business. We were featured on NBC's TODAY show for our honest locksmith practices. We provide residential, commercial, and automotive locksmith services. We service, Nassau County, Suffolk County, NYC, Queens, Brooklyn, Bronx, Staten Island, Westchester County, Hartford CT and surrounding cities. Visit our website at https://www.toplockny.com

Business highlights

Emergency services offered
14 years of experience

Services we offer

& Chip Keys., Key Duplication Service, Lock installation, Lock replacement, Locksmith, Lost Key

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.771 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
1%
2
3%
1
1%
Write a review
Showing 1-25 of 71 reviews
Zwannah T.
Sep 2021
5.0
Yes, I recommend this pro
$600
It went very well, he came right on time and the work was done quickly and flawlessly.
Michael S.
Jul 2020
5.0
Yes, I recommend this pro
Very professional, neat and clean job well done one day after my call.
Response from Top Lock Locksmiths & Security

"[Member Name Removed], Thanks for the great review! We appreciate your business!"

David V.
Apr 2019
4.0
Yes, I recommend this pro
$140
I had to explain what I needed to three different people- other than that - everything was taken care of
Alan M.
Jan 2019
1.0
I emailed an inquiry for the replacement of a bunch of locks on my new home. I got a prompt call from Matt asking for more information which I provided. Matt got back to me saying he would have a quote for me the next day. 8 days later and several follow ups on my part and never heard back from him.
Joseph C.
Nov 2018
5.0
Yes, I recommend this pro
The job went well.
Joanne D.
Oct 2018
5.0
Yes, I recommend this pro
went well. services were great
Claudia C.
Sep 2018
5.0
Yes, I recommend this pro
$650
Very good. Nice professional men.
Tom F.
Jul 2018
5.0
Yes, I recommend this pro
$85
Locksmith came, quickly accessed the situation, advised me of three options to address the problem including price estimates. Once every thing was explained, I made a choice and he proceeded to replace the broken latch with a different type of lock and knob. Very satisfied with the quality, promptness and professionalism of the locksmith.
Response from Top Lock Locksmiths & Security

"[Member Name Removed], Thank you for your review. We appreciate your business!"

Melissa D.
Jun 2018
5.0
Yes, I recommend this pro
$92
I was locked out of my house.. Found these guys on here. Amazing service. Fast and reasonably priced. Got my 10 percent discount because I belong to Angie's List. Thank you!
Response from Top Lock Locksmiths & Security

"[Member Name Removed], Thank you for your review! We appreciate your business!"

Maria M.
Sep 2017
1.0
I called many times, tech was supposed to call me back-never did. Went to address listed, they moved. I showed up at new address tech was to meet me-never did
Response from Top Lock Locksmiths & Security

"[Member Name Removed], Sorry you had this experience with us. We did move in May of 2017. I always have a locksmith at the shop. Please give me a call so we can discuss. Thanks Matt"

Karen D.
Aug 2017
5.0
Yes, I recommend this pro
$140
They arrived within the 40 minutes hey said they would. The technician was talented, resourceful and did an amazing job.
Josh L.
Aug 2017
1.0
Never showed up. I would not trust such an unprofessional service like this with the keys to my house. After 20 mins of waiting i called to check up and i was assured that they were close, i was next on the list and that i would be updated with their progress. After 2 hours of no show, i had to be the one to reach out again at which point i cancelled.
Andrea A.
Jun 2017
5.0
Yes, I recommend this pro
$400
Great! They were quick and efficient and the price was very reasonable.
Jerome L.
Jun 2017
5.0
Yes, I recommend this pro
They did a great job - explained everything, installed all same day as estimate. I would hire again.
Laura S.
May 2017
5.0
Yes, I recommend this pro
That was good. The price was fine. I would use them again.
Gail C.
Apr 2017
5.0
Yes, I recommend this pro
$185
They were very good. In fact, they helped me solve another problem I was having with my window lock. Very efficient and very friendly. The young man that came out was named Vinny and he was very nice.
Paul B.
Apr 2017
1.0
$1,818
I scheduled estimate. Person came to house for estimate. I never heard from them again. No phone, no email, nothing. I called their competitor and had them do the work.
Response from Top Lock Locksmiths & Security

"[Member Name Removed], An email was sent to you on 3/13 less than 24 hours after Stu came for the estimate. I personally called the number we had in our dispatch system 5 times over a two week span, and left 4 voicemails. The last time we called your voicemail box was filled. Its all documented in my system. I also just called you now and i got your voicemail. If you don't answer your phone the 5 times I call I assume you did not want the job done. See below: 3/13/17 ESTIMATE 3 REPLACED LOCKS 1 REKEYED LOCK **Matt sent estimate 3/14 8:31 am** **3/15- 9:15am- Matt called-left voicemail **3/16- 11:03am- Matt called- left voicemail **3/20- 12:43pm- Matt called- left voicemail **3/24 9:12am- Matt called-left voicemail **3/28 11:10am- Matt called- voicemail box full- could not leave voicemail **Cancelled job 4/3** sent estimate 3/13- called-no answer"

Chantal T.
Mar 2017
1.0
$286
The provider broke my lock refuse to take action. Before the gentleman came to my house the lock was working. After they left the knob is loose and I never had a problem with the lock. The garage door is now my issue.
Response from Top Lock Locksmiths & Security

"The customer requested her locks to be changed. I had a previous deal on angie's list that must have expired.. Rekey 4 locks for 185 dollars. She only had 3 locks, we offered to install a lock that she had on site as the fourth lock so I can honor that deal. We also installed a deadbolt (top lock) for $125 which is significantly discounted. 125 is a fair price for a deadbolt installed. In regards to us not showing up- that is just false. We were running late and I personally called her. She said she wanted to cancel. I said if you want to cancel that is fine, i am truly sorry that we are running late. To save the service I will offer you a 15% discount in addition to my Angie's List deal (i combined two offers for her 185 for 4 lock and 15 percent off the grand total). She was fine with that. We arrived on time and got the job done. She then stated we broke the garage door lock. The spring is broken, it doesnt automatically lock, it has to be manually locked. There was no way us remove the rim cylinder to rekey it broke the spring. Its physically impossible"

Marsha K.
Mar 2017
5.0
Yes, I recommend this pro
He was punctual and very professional. Not only would I recommend them but I wrote a wonderful review on my social media group. Would use this company again by far the best.
Jonathan W.
Feb 2017
5.0
Yes, I recommend this pro
$150
Purchased the $100 for $150 of services through Angie's List. Vin was running a little late but called and apologized. There was a little confusion about the Angie's List purchase so he had to call the office. Other than that it was fine. He was personable and ran through different pricing options for services and did everything very quickly. Thank you.
Vince F.
Jan 2017
5.0
Yes, I recommend this pro
$232
Went great. Showed up when promised. price quoted matched. will do business with again. I have nothing bad to say about TopLock and if you knew me you would be shocked !!!!!
Response from Top Lock Locksmiths & Security

"Thanks so much for your feedback. We appreciate your business -Matt"

Maria A.
Dec 2016
5.0
Yes, I recommend this pro
$134
The Tech "Ricky" was very professional, friendly on time and Informative. He fixed our problem and made us new keys. It was a stress free service.
Linda B.
Nov 2016
5.0
Yes, I recommend this pro
$160
TopLock is a top performer! I thought the handle needed to be replaced, but they repaired it (good as new). They also repaired a tricky lock and a loose lock for a total of three jobs for less than the handle replacement would cost!!
Rachael G.
Nov 2016
5.0
Yes, I recommend this pro
$85
This company was completely professional and responded immediately. No games with pricing. I let them know when I called that I found them on Angie's List and asked if they would honor the coupon. They provided the pricing over the phone which was what other companies would not give me. Ricky arrived and worked above and beyond the call of duty. He was there for changing my cylinder lock but helped me with getting my screen door to shut. He told me which screen doors to consider at Home Depot and advised me regarding safety for hurricanes and avoiding rust due to living so close to the ocean. He also gave me a price for fixing the hinges on my front door. I would definitely only use this company for ALL of our future needs. I also hope that Ricky will be the one to return since he was so pleasant and had no issues with my two dogs trying to lick his face.
Emily D.
Sep 2016
5.0
Yes, I recommend this pro
$110
Company responded quickly and did a great job at an affordable price. Technician was also super sweet to my inquisitive puppy
Showing 1-25 of 71

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Top Lock Locksmiths & Security is currently rated 4.7 overall out of 5.
Top Lock Locksmiths & Security accepts the following forms of payment: CreditCard
Yes, Top Lock Locksmiths & Security offers free project estimates.
No, Top Lock Locksmiths & Security does not offer eco-friendly accreditations.
No, Top Lock Locksmiths & Security does not offer a senior discount.
Yes, Top Lock Locksmiths & Security offers emergency services.
No, Top Lock Locksmiths & Security does not offer warranties.

Contact Information

11 Sheer Plz, Plainview, NY 11803

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