E & M MAINTENANCE
About us
E and M Maintenance, Inc. is a small family run business that prides itself on hard work, professional service and complete customer satisfaction. Established in the early 90's, we have serviced over 25,000 satisfied customers in New York, New Jersey and Connecticut. We are the finest chimney specialists in the tri-state area, specializing in damper repair and replacement, chimney relining, chimney rebuilding and repair, chimney sweeping, chimney cap installations, chimney certifications, gas violation corrections and masonry repairs.
Business highlights
Services we offer
ANIMALS, CHIMNEY CAPS, CHIMNEY SERVICE. INCLUDING CLEANING, DAMPERS, LEAKS, LINERS, MASONRY, REBUILDING, REPAIRS, VIOLATIONS CORRECTED, WATERPROOFING. EXPERT MASONRY-ALL PHASES
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 4% |
"Thank you! It was a pleasure to work with you. All the best in your new house. Contact us anytime you need anything else. Michelle E & M Maintenance"
"Ms. [Member Name Removed], I have the record. This was for a chimney inspection for a home you were looking to purchase. The exact amount you paid, via Visa card, was $225.00(please check your statement). Which was for an inspection, pictures & an estimate for any repairs needed. That is exactly what was done, given & paid for. I am sorry that you feel the price is high, and again please check your statement as were not charged $295.00. If you research you will find that our pricing is extremely competitive and fair for these types of inspections. If you moved forward with the purchase of the home, we wish you the best of luck. Thank you, Michelle"
"Ms. [Member Name Removed], I'd like to confirm that it was our company that was at your home, I am not seeing anything with the address you provided. Thank you, Michelle 1-800-272-0077 E & M Maintenance, Inc."
I had estimates from 4 different companies ranging from $1500 to $4000 to replace the chimney liner.
E&M was the winner. They replaced the liner with no problem.
"We never did ANY work for this customer we NEVER agreed to do ANY work for this customer. Everything she said is a LIE. She has NO invoice from my company she NEVER paid us one dollar. A plumber we work with for over 15 years is doing a boiler for her and asked us to inspect the HEATING flue. That is it. We were arranged our whole schedule around her and her "family" issues she said she had going on. Then after we did all that she expected my company to clean her FIREPLACE!!! Which has ABSOLUTLEY NOTHING to do with her HEATING FLUE!!! AND FOR FREE!!! I want this absolutely slanderous review removed IMMEDIATLEY from my reviews. I'm considering suing this woman for slander. And I'm SERIOUSLY considering my account w/Angie's List and the payments I make every month to advertise w/this company if a completely false and bad review can be put on my account for someone who never paid me a dollar and I never contracted any work w/her. I will get a letter stating from the plumber, who I absolutely will WARN about this woman, stating that my company was to do nothing but inspect & certify her HEATING flue to see if a new boiler could be installed. I want someone from Angie's List to contact me about getting this review removed!"
This company lost a customer. For a company that advertises that they pride themselves on customer satisfaction, they have a strange way of showing it.
Update: 4/20/2013. The company refunded the money I paid to have the leak sealed.
"We returned every phone call and email. We told him if the leak persisted that he needed extensive roof repair, but that weather permitting we'd be back to re-seal the area. I spoke with him again in the last month and told him when the weather was over 55 degrees and it didn't rain for more than 2 days straight we would come back and re-seal the area, but before we could even do that he called again. I did tell him again that if for any reason it doesn't help we will refund your money and then I explained again that he would need extensive roof work, his answer was "everyone eventually needs a new roof". I then knew the only way to satsify him was to send him a full refund, he said that would be fine. Told him we would give him a full refund, which was $350.00, and we did! He received the check and cashed it within the last week. And now he has the nerve to write this kind of review! I want to know what I can do about this completely unfair review, and the only negative review we've ever received on Angie's List? I am appalled that after you refund someones money in full and they said that would be fine, that can be allowed to write such a review about your company. We've been in business 20 years, for a reason! We always strive to help and satisfy our customers. We give someone a full refund, which they say would be fine and that would be the end of it and satisfy him, and now get this review. It's just not right."
My chimney will need to be rebuild and they advised that it would not be urgent and I should consider the work of the 2nd chimney in spring. I greatly appreciated the honesty and not being pressured into having the work done immediately. They get my vote!!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
PO Box 377, Plainview, NY 11803
Get our Angi-powered app
