ALL COUNTY PEST CONTROL INC

"please be advised that “All County Pest Control, Inc.” purchased “Termite Protection Renewal” on or about February 2011. All County first conducted a routine annual inspection on September 23, 2011. All County’s inspection findings were: “no active termites found”. Please note that annual inspections are visual inspections only. When the customer called on August 15, 2012 and informed us that they had found “string like things” at the inspection property, our office immediately responded and moved their annual inspection, which was due in September, to the following day which was August 16, 2012. Upon our inspector’s arrival, he observed that there were “mud tubes” behind a ceiling tile. Please be informed that mud tubes that size can be built in a two week time period. Our termite inspector confirmed the presence of termites and our office scheduled a “free” termite treatment to the home. Unfortunately, and due to unforeseen circumstances, All County had to reschedule the treatment because the termite applicator was ill. We immediately contacted the customer to reschedule the appointment but the customer refused. Our Office Manager contacted the customer in an attempt to resolve the issue, and explained that we had recently purchased the company and would like to do anything in our power to provide excellent service. The customer again refused our services and requested a refund. It was explained to the customer that since she had never paid All County, if she could provide us with a monetary value, we could forward it to the owner to determine what could be done. The owner then called the customer within an hour in another attempt to resolve the matter. The customer refused to speak with the owner and did not request any refund from him. All County Pest Control, Inc. has taken every possible step to provide this customer with excellent service and customer satisfaction to no avail."