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Monster Tree Service of Rochester

5.0(
21
)
Tree Service, Tree Stump Removal, Tree Trimming,

About us

Locally owned and operated tree service business. If the trees on your property need to be groomed and pruned, or you’ve had one fall over and you need it removed, trust the experienced and capable team of Rochester arborists from Monster Tree Service to get the job done right! Our unwavering commitment to excellence and highly-satisfied customers means we’ll provide your home with the careful tree services you need at a fair and competitive price!

Business highlights

Emergency services offered

Services we offer

Emergency Tree Removal, Hazardous Tree Assessment, Land & Lot Clearing, Our list of tree services includes (but is not limited to): Tree Removal, Planting Cabling / Bracing, Stump Grinding / Removal, Tree / Shrub Pruning & Trimming, and Deadwooding Thinning

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.021 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
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Showing 1-21 of 21 reviews
Thomas L.
Jun 2022
1.0
$156
The tree removal went great. The stump grinding was terrible(10/2021). Communication between me and Jason was terrible. They gave me an estimate for two locations in my front yard. They came and did one area and left a pitchers mound in its wake. I complained about the mound and they indicated there was nothing they could do. Yet they can remove a 35 ft tree and leave a small stump. I asked that they complete the stump grinding before I pay the bill. Someone called me and said they would come and complete the stump work. I waited and no one came. I did not hear from them until I received a letter from a collection agency. I called Jason and he claimed he called me several times (a lie). So instead of owing $110 I received a bill for $278. My credit rating is 828 so my payment history is pretty good. So much for the customer is always right.
Response from Monster Tree Service of Rochester

"We really hate sending customers to collections and do everything we reasonably can to work out any issues a client has. Since we have opened, we have sent out several thousand invoices but have only sent four clients to collections. The initial stump work was done 10/21/2021. We talked with you about this and we acknowledged that we missed one of the stumps. We tried to come back out to complete the stump grinding for that stump but you refused to let us back on the property because you were upset that we wouldn't remove the stump grindings. Your contract and the pricing it was based on says "...grindings will be raked into a pile and left onsite...". This wording is in the specification of the work that was to be completed on your property. Removal of stump grindings isn't something we have done in a few years, it wasn't in the quote/contract, and isn't something we charged you for. Since you wouldn't let us come back, we adjusted the invoice to reflect the work that was completed and resent it to you. We have tried to get in touch with you multiple times and in multiple ways to try and resolve this issue. Once it became apparent you weren't going to work with us, we unfortunately had to turn this over to collections in June this year."

Todd E.
Jun 2022
5.0
Yes, I recommend this pro
$1,750
Sheer Professionals. arrived on time, on schedule. made short work of our HUGE dead ash tree and made the maple hanging over our home safe. absolutely recommend to everyone and anyone who wants a job well done. my experience was a 10/10 from start to finish.
Response from Monster Tree Service of Rochester

"[Member Name Removed], We are always happy to go above and beyond for our customers. Thank you!"

Carlton H.
Feb 2022
5.0
Yes, I recommend this pro
It went great. They came when they said they would be here and cleaned up when they left. They kept us and our neighbors informed of what was going on.
Response from Monster Tree Service of Rochester

"Thanks [Member Name Removed], we try our best to provide the best service we can. It means a lot to us that we were able to do a good job for you."

Richard H.
Aug 2020
5.0
Yes, I recommend this pro
$1,000
They did a good job and cleaned up thoroughly after the tree was cut. Same for the stump grinder. All four workers were friendly and courteous and arrived at the designated time. All my questions and concerns were answered with courtesy and smiles.
James S.
Aug 2020
5.0
Yes, I recommend this pro
$3,200
Jason’s team was very experienced and were extremely organized. The tree was down in 4 hours. The area was cleaned and all debris a Was removed. When they left the yard in great shape Price was very reasonable and worth every penny.
Keith A.
May 2020
5.0
Yes, I recommend this pro
Overall they were great !! The only thing ... wish they offered to carry the shavings away . Would have gladly paid the extra. Not a big deal ... had to make other arrangements is all. Thanks !!
Peter M.
Jan 2020
5.0
Yes, I recommend this pro
$3,267
Jason who set up job was knowledgeable, professional and punctual. The tree crew were friendly, fast, safe and efficient. The price was reasonable considering the work we had done. Very pleased with their work and would hire again.
Response from Monster Tree Service of Rochester

"Hi [Member Name Removed], Thank you for choosing Monster Tree Service and for taking the time to write this review. Best, Jay"

Julie S.
Jul 2019
5.0
Yes, I recommend this pro
The work was performed in a safe and efficient manner. The workers were professional and friendly.
Response from Monster Tree Service of Rochester

"Thank you for taking the time to post this review!"

Geraldine W.
Jul 2019
5.0
Yes, I recommend this pro
$1,800
Excellent.
Response from Monster Tree Service of Rochester

"Thank you for choosing Monster Tree Service and for taking the time to do this review! Let us know if there are any other tree, shrub, or lawn treatments we can do for you."

Eric P.
Jun 2019
5.0
Yes, I recommend this pro
Highly recommend. Crew was super fast, punctual, they cleaned up everything as they worked (over several days) and when they were done not even my picky neighbor who complains about everything had a bad word to say. They picked and planted an excellent new tree as well. Price was very reasonable and everyone was professional and very pleasant to deal with. Would definitely hire again.
Daniel H.
Jun 2019
5.0
Yes, I recommend this pro
$175
Work was done on 2 tree stumps using a coupon, so price was very good, but without coupon it was on the high side. 6" into ground for the most part. I didn't pay for grind cleanup, so after I cleaned it up, it looked pretty good. The grind was done very well. I would hire again! Thank you!
Heather H.
Jun 2019
5.0
Yes, I recommend this pro
Had wanted to get this work done for years, but everyone else we spoke to quoted us the work with a crane involved. Said there would be no way it could be done without it. Well, not being a millionaire, I had to keep putting the work off. Then I met Jason at a garden expo. Was immediately impressed with his knowledge and care to explain everything in understandable detail. He came to look at the situation and had no doubts his team could tackle the job and probably wouldn't even require the use of a bucket truck. Coming to a scope agreement, getting an estimate and scheduling was easy and painless with Jason. Finally, the team came out to do the work. His entire team is just as professional, nice and talented. Man, it was impressive how they worked. They made less noise in the backyard than I was making inside the house. The efficiency of their work was impressive and they did all the work without a bucket truck. Once they were done, you could barely tell that they had been there. If you're looking for tree work, hire this company. You won't be disappointed.
Response from Monster Tree Service of Rochester

"[Member Name Removed], Thank you for taking the time to write this review and for choosing Monster Tree Service. Let us know if there is anything else we can do for you. Jay"

Chad W.
Jun 2019
5.0
Yes, I recommend this pro
$200
Very helpful despite my family's crazy schedule. Willing to work with me to get the job done.
Response from Monster Tree Service of Rochester

"Thank you for using Monster Tree Service [Member Name Removed]!"

Geraldine W.
May 2019
5.0
Yes, I recommend this pro
Exceptionally well. These guys are AMAZING. Jason came over to estimate the job the same day I called. He was very responsive as I contacted him on elements of the estimate and scheduling. Very professional and everyone I dealt with (Jason and the two guys who cut down the trees) were Highly Professional. Can't say enough good things about this company.
Response from Monster Tree Service of Rochester

"Hi [Member Name Removed], Thank you so much for taking the time to write this review. Let us know if there is anything else we can do for you. Jay"

William F.
Jan 2019
5.0
Yes, I recommend this pro
$3,800
Jason and his crew did a fantastic job removing a very large tree near our house and power lines, as well as trimming another tree back from the house. They were very careful taking everything down and did not damage our roof or the power lines. No branches were left behind, and the stumps were ground well. The price was comparable to other quotes we got, and they were able to schedule us very quickly! Additionally, we live next to a school bus garage and they worked with the district to schedule the job for a day when school was off to avoid impacting the bus drivers.
Response from Monster Tree Service of Rochester

"[Member Name Removed], Thank you for taking the time to provide your feedback. Let us know if you have any future tree care needs you would like us up look at."

KENNETH L.
Dec 2018
5.0
Yes, I recommend this pro
The 2 men arrived on time per my conversation with Jason. They followed the work order and did a pretty good job with their clean up after it was all done. I liked that he did not run the chipper until the branches were all brought to the front. This way it cut down on the noisy machine. The branches in the back were cut back away from power lines, and they installed a cable between 2 limps to help keep the limps from splitting. Should be good for awhile.!!
Response from Monster Tree Service of Rochester

"Hi [Member Name Removed], thank you for selecting us to do your project and for taking the time to write this review. We are very happy to hear that you would hire us again."

Don H.
Dec 2018
5.0
Yes, I recommend this pro
$950
Did a great job
Philip M.
Oct 2018
5.0
Yes, I recommend this pro
$6,000
The project was on time and professional done
Barbara C.
Sep 2018
5.0
Yes, I recommend this pro
$990
Very well was very happy with the resukts and clean up was excellent
Response from Monster Tree Service of Rochester

"Thank you [Member Name Removed] for choosing Monster Tree Service of Rochester for your project and for taking the time to do this review. Have a great weekend!"

Lou J.
Jun 2018
5.0
Yes, I recommend this pro
$800
I could not be happier! I would definitely hire them again. They were very responsive and cared about quality!
Response from Monster Tree Service of Rochester

"Thank you for choosing Monster Tree Service and for taking the time to provide your review!"

Timothy H.
Apr 2018
5.0
Yes, I recommend this pro
Professional, great value!
Mike F.
Mar 2018
5.0
Yes, I recommend this pro
Diligent good workers. I would hire them again.
Response from Monster Tree Service of Rochester

"Thanks for the feedback [Member Name Removed]!"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Monster Tree Service of Rochester is currently rated 5.0 overall out of 5.
Monster Tree Service of Rochester accepts the following forms of payment: CreditCard
Yes, Monster Tree Service of Rochester offers free project estimates.
No, Monster Tree Service of Rochester does not offer eco-friendly accreditations.
No, Monster Tree Service of Rochester does not offer a senior discount.
Yes, Monster Tree Service of Rochester offers emergency services.
No, Monster Tree Service of Rochester does not offer warranties.

Contact Information

-, Pittsford, NY 14534

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