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Messner Carpet-Rugs-Flooring
Designer Interior Lighting Plan, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,
About us
Imagine walking into a room recently updated with new flooring. Flooring that you love, flooring that you got a great price on, flooring that was installed correctly, flooring that your guests rave about. That's the experience that Messner provides to all of our customers, we thank you for considering Messner Carpet for your flooring needs.
Business highlights
Emergency services offered
63 years of experience
Services we offer
Sales and installation of carpeting, and bamboo. Over 300 area rugs on display!, ceramic tile, hardwood flooring, laminate flooring, sheet vinyl, vinly tile
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9101 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 5% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 101 reviews
Judith B.
Mar 2019
We couldn't be happier with our new vinyl tile flooring! Karen patiently worked with us in selecting the product and the pattern/style. She even stopped by our house to advise and answer questions and as a result, we feel that we were able to make a wise choice. (In addition, Karen stopped by a second time when installation was nearly complete.) The installers were competent and knowledgeable and completed the job on time. We will definitely work with Messner in the future!
Response from Messner Carpet-Rugs-Flooring
"I'm happy that everything came out as planned. I am lucky to have quality people in every area of the business. From professional designer/sales people to expert mechanics. We look forward to your next project."
Kristine R.
May 2018
We are very pleased with the carpeting that Messner installed. The installers were pleasant also.
Response from Messner Carpet-Rugs-Flooring
"Thank you for your review. I will share your remarks with our installers."
Don M.
Nov 2017
Very nice job...Carpet looks wonderful...workmen did a perfect job.
Response from Messner Carpet-Rugs-Flooring
"I am pleased to hear that our team did a perfect job. I will share your feelings with all of them!"
Barbara L.
Oct 2017
The sales staff was very helpful with my questions about different levels of quality, value, and durability. The measurement and installation were done on time and with little mess, When the installer discovered that one piece had been cut incorrectly, he was very apologetic, and made sure that the correct piece was ordered, arrived, and installed on a very timely basis. I have had several home improvement projects done in the last three years, and this one was by far one of the easiest and most efficient.
Response from Messner Carpet-Rugs-Flooring
"Thank you for working with us!"
Timothy P.
Sep 2017
Outstanding service and high quality workmanship. Have already hired them to complete another project for us. Would recommend Messner to anyone!
Response from Messner Carpet-Rugs-Flooring
"Thank you for your comments!"
Eugene K.
Aug 2017
Great. Jessica was very professional and helpful in selecting the appropriate carpet and continued followup..
Response from Messner Carpet-Rugs-Flooring
"It is very satisfying to read your comments. We look forward to working with you again."
Kathleen K.
Jul 2017
The installers were extremely professional and knowledgeable about the project. The results were even more than our expectations. Highly recommend Messner flooring and carpet.
Response from Messner Carpet-Rugs-Flooring
"Thank you [Member Name Removed] for your comments. I will certainly share with the team."
Robert F.
Jul 2017
I've had an excellent experience.
Response from Messner Carpet-Rugs-Flooring
"Thank you for the positive review."
Elizabeth S.
Apr 2017
Have used Messner twice in the last 18 months for two different jobs; very satisfied both times. First, had kitchen floor tiling installed during a remodel (remodeler did not handle tiling). Second, had stairs and hallway carpeting installed. Both times Messner offered a wide range of high quality products, lots of great advice, and excellent customer service. The work was performed on time and professionally. The product quality has been excellent. Pricing reflects the superior products and service, but is well worth the job well done. I have already recommended Messner to others.
Response from Messner Carpet-Rugs-Flooring
"Thank you for taking the time to share your experience. Our father and founder always said to grow the business line a vine, one customer at a time. Then the vine spreads by customers telling other customers. Thank you."
Kara I.
Mar 2017
Amazing service from start to finish. Jessica at the Pittsford location was so helpful during our process of choosing carpet and scheduling installation. Dave and Adrianna came out to install the carpet during the massive snowstorm in March 2017. They were there on time every day and they were happy and pleasant - even with 2 feet of snow in our driveway! We love our carpet and would highly recommend Messner's to anyone in need of beautiful carpet.
Response from Messner Carpet-Rugs-Flooring
"Thank you for the glowing review. We are blessed to have the quality of people such as Jessica, Dave, and Adrianna. 24 inches of snow didn't keep any of these great employees from work this week!"
Bill A.
Oct 2016
unknown
Response from Messner Carpet-Rugs-Flooring
"Thanks for the "A"."
Maryann M.
Oct 2016
Very well. Working with the personnel at Messner's was delightful. They were courteous, knowledgeable and extremely helpful. We would definitely use Messner's again for any further flooring needs.
Response from Messner Carpet-Rugs-Flooring
"Thank you for your rating."
Stacy C.
Aug 2016
I am not a flooring expert which is why I hire professionals. Unfortunately, Messner's did not deliver as expected. Everything that had to do with picking the tile was great. It was after we agreed to purchase that things started to go downhill. I know this review may seem shocking after all the wonderful reviews but buyer beware. First, the contract stated that they would level part of the floor, as the gentleman who came to assess the job told us would be necessary. Again, I am not a flooring professional so when I am told the floor needs to be leveled, and I am shown exactly why, I trust the people I hire. The contract also specifically stated what our contractor was to do - which he did. In addition, the contractor had opened the ceiling in the basement for a variety of other reasons with regards to our kitchen remodeling. When Messner's came for the final walk through before the job started, they could have easily utilized the open ceiling for the leveling. The day the job was to start, Messner's couldn't begin because there was no subfloor installed. They needed the contractor to do this. Why couldn't a FLOORING company do this is beyond me ... in addition, this was not in the list of things our contractor needed to do. Our contractor, needing to stay as close to schedule as possible due to Messner's fail, put in the subfloor, also baffled by the ineptitude of the company. Then Messner's installed the new floor, without actually leveling it - which was, again, in the contract. The installers seemed to know nothing about this line item - which was clearly stated on the contract. Later, the owner, Greg told my husband that the line items "is out of our scope of work." I am sorry. WHAT? Again, you are a FLOORING company AND it's a line item in YOUR contract. The right hand doesn't talk to the left hand and it's just absolutely unacceptable. While the floor looks terrific, it's not installed properly. Messner's violated their OWN contact and the floor is not level. While Greg made an attempt to make it right, it was just too little too late. We were happy to pay for the line item for the job to be done correctly, the first time. For our troubles we were offered a small discount on the total cost and 50% off any area rug from their store. Oh goody, so I get to give you more business for MY troubles and YOUR mistake? No thanks. My husband and I love to support local companies but for this ridiculous, and preventable, massive customer service and installation fail, we highly advise looking elsewhere for your flooring needs.
Maureen W.
Aug 2016
unknown
Response from Messner Carpet-Rugs-Flooring
"We appreciate your review."
Janice W.
Apr 2016
The sales rep showed me samples of carpeting they had in stock. I took a few home to view them in my lighting conditions, and I chose a light gray, that is wearing well and still looks good. They installed it within only a few days, before our furniture was to be delivered and made things much easier. Professional job.
Response from Messner Carpet-Rugs-Flooring
"Thank you for sharing your comments. Feedback such as yours helps us make inventory decisions that allows us to respond quickly. Our higher quality inventory level has increased dramatically because many customers are on Rapid Installation timelines."
Donna B.
Apr 2016
Perfect. Hardwood choice was exceptional and high quality. Service done was done quickly and professionally and of a very high quality and service people very knowledgeable. For instance they framed the area around the fireplace heath so it looked outstanding and laid out the flooring to insure the best possible view of the wood variations. Very very pleased!!!
Response from Messner Carpet-Rugs-Flooring
"I am happy that everything worked out so well. We look forward to your next project!"
Carrie P.
Apr 2016
This was the first time we have installed carpet in our home so were not sure what to expect. Messner's made the whole process very easy and comfortable. The show room staff were great in answering our questions and helping us select a product. They were in touch with us consistently about the product and when it could be installed. The installation crew were friendly, quick, and did excellent work. We will definitely use them again!
Response from Messner Carpet-Rugs-Flooring
"Thank you for your review. We are always happy to hear that the complete experience goes well for our customers. Especially when it is their first experience with having an installation completed in their home."
Courtney H.
Mar 2016
They did a nice job..my only issue is their pricing. These people are highway robbers.
They have a pricing scheme where the cost per sq. foot includes the installation which seems convenient except when they come to measure your space. They will say they need to order a lot more extra carpet than you expect since it only comes 12 feet wide. Why should I have to pay an embedded installation fee on extra carpet that I won't need? I was a new home owner and didnt know any better, but won't be coming back
They have a pricing scheme where the cost per sq. foot includes the installation which seems convenient except when they come to measure your space. They will say they need to order a lot more extra carpet than you expect since it only comes 12 feet wide. Why should I have to pay an embedded installation fee on extra carpet that I won't need? I was a new home owner and didnt know any better, but won't be coming back
Response from Messner Carpet-Rugs-Flooring
"I am sorry that you feel that we exploited you. I wish that our team did a better job of educating you to the effect of pattern repeats. Your carpet has a 36" wide X 18" long pattern repeat. I reviewed the drawing that we made of your project and calculate the same quantity of material. It is customary in our industry to use the quantity of the material required to be the basis of both the labor and material pricing. Again I wish that salesperson or estimator had explained this to you better. I think that if they had you would have a better understanding of the quantities."
Robert R.
Mar 2016
Great.
Response from Messner Carpet-Rugs-Flooring
"Thank you for your review."
Frank L.
Feb 2016
unknown
Marilyn C.
Feb 2016
unknown
Response from Messner Carpet-Rugs-Flooring
"We take ever customer and job seriously. Thank you for your review!"
Kathleen F.
Feb 2016
unknown
Response from Messner Carpet-Rugs-Flooring
"I am happy to add you to our growing list of satisfied customers. Your kind words make my day."
James L.
Jan 2016
unknown
Response from Messner Carpet-Rugs-Flooring
"Thank you for your comments!"
Warren K.
Dec 2015
unknown
Response from Messner Carpet-Rugs-Flooring
"I apologize for our team not arriving on time and not cleaning up to your expectation. With all of the installations occurring away from our business we can not be on site for everyone which is why your comments are so important! I will certainly follow up with our installation crews."
Dave P.
Dec 2015
- Work was done on time and as promised.
- We were able to keep flooring samples and return them when finished. Not all stores are this flexible.
- Pricing was fair and competitive.
- Very experienced personnel, and communicated quite well.
- This is a professional operation, and not a chain.
Response from Messner Carpet-Rugs-Flooring
"Thank you for your comments. Especially pointing out how seriously we take scheduling needs and expectations. It does take a great deal of communication."
Licensing
State Contractor License Requirements
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FAQ
Messner Carpet-Rugs-Flooring is currently rated 4.9 overall out of 5.
Messner Carpet-Rugs-Flooring accepts the following forms of payment: CreditCard
Yes, Messner Carpet-Rugs-Flooring offers free project estimates.
No, Messner Carpet-Rugs-Flooring does not offer eco-friendly accreditations.
No, Messner Carpet-Rugs-Flooring does not offer a senior discount.
Yes, Messner Carpet-Rugs-Flooring offers emergency services.
No, Messner Carpet-Rugs-Flooring does not offer warranties.