Blake Miller Lawn & Landscape
About us
Blake began the business as a teenager and has carried his vision to where it is today. At BMLL we offer a wide variety of lawn maintenance services as well as full design and build capabilities. The staff at Blake Miller Lawn and Landscape ensures the client is given the most high quality product and service the Rochester landscape community has to offer.
Services we offer
Landscaping - design & installation, decorative stone, fertilizer & weed control, mulch, new lawns, patios & walkways, poolscaping. Snow removal., retaining walls, sod, tree & shrub maintenance
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 3% | ||
| 12% | ||
| 6% | ||
| 29% |
I am writing to the attorney general right now regarding this service. It was horrible service. They failed to perform to the terms of the contract. They were late, did not provide the service contracted for, and then sent me to three different collection agencies when I refused to pay the balance of the contract. I wrote to them initially trying to resolve our dispute. I have called and they don't return phone calls, I responded to the credit agencies, two of which dropped Blake Miller altogether, and the third agency continues to pursue. So I have gone to the Better Business Bureau and have been exonerated by the Better Business Bureau. The business is rated an F by the Better Business Bureau and there are currently 21 complaints against them. The business bureau has advised me to go to the attorney general. My credit rating dropped because of going to collection. There are also other complaints on Angie's List.
The healthy lawn pest control, fertilization, etc was outsourced to another provider, something Blake Miller never mentioned. I actually liked the third party folks, Highland, who are apparently in a dispute with Blake Miller over non-payment. The price was a bit steep, but as I like to bundle services for convenience, it was worth it to me to find an all in one business. (hence my disappointment over the sub-contracting)
I just got my bill for this year's fall cleanup: $520! In past years, I've paid no more than $250 for such service. Our lot is .75 acres, we have no flower beds or shrubbery and minimal trees. This is too much, and I was given no indication that it could run this high. I have paid this bill today, but am deeply upset by it.
Finally, the customer service with Blake Miller is terrible. When I sent in my 2015 contracts , I requested that my lawn me mowed later in the week than in 2014, when they came on Tuesdays. When I was assured this was possible, I pre-paid the entire season. When the mowing started, the came on MONDAY. exactly the opposite of what I had requested and was assured would happen. Calls and emails to Blake went unreturned. Since I had paid for the season, I decided to simply ride it out and find a new provider for the 2016 season.
However, after hearing from Highland Lawn about their issues with Blake, and then receiving that ridiculous bill for my fall clean up, I felt compelled to post here and on other social media sites to share my experiences.
- The men then proceeded to the back yard. There, they spent time blowing leaves out of my dog kennel and from around my deck. By the time they attacked the bulk of the leaves, they only had time to blow them all to the center of my back yard, before receiving a call from their boss to leave my house and go to another job.
- They apologized to me for not being able to finish my job. They called their boss and told him that the job wasn't finished but they were still instructed to leave right away for another one. Feeling badly about it, they actually offered to come back in their off hours to remove the leaves.
- As I looked at the mountain of leaves that stretched across the length of my back yard, I decided to call the boss.
Suffice it to say, that even though the contract was the same each year and the work was the same each year, the boss insisted that I pay additional money to have the leaves removed. I told him that he was holding me hostage and that this was clearly an unethical business practice. He was very rude to me as was his secretary.
He said that because I would have my leaves blown into the woods behind my house in the past, that this is why he had to come back to finish, that It took more time to take them to the curb. I told him that the leaves were never blown into the woods and that he was mistaken. The leaves had always been taken to the curb. This was stipulated as part of the contract when his secretary called me the week before to verify this and told me that she would write it on the contract. Of course, this only made him more rude.
It was very late in the season, so I reluctantly agreed to pay more. He told me that he would come back very soon to take the leaves to the curb for pickup by the town. He never came back. The leaves blew all over my neighbors' yards throughout the winter and killed my grass in the spring.
This year, my new lawn care providers finished the entire job, in less time, for a little more than 1/3 the cost.
Lesson learned.
Licensing
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