Clancy Relocation & Logistics

Clancey Movers did an excellent job from start to finish. The qoute was done in person instead of me having to fill out a generic web form. The process was fully explained and I was kept updated as the moving day approached. On the day of the move, they showed up on time, were professional, respectful, and really easy to work with. They worked carefully but quickly and finished the job as estimated even though there were a few unforeseen challenges that had to be dealt with. I can’t thank them enough and would absolutely recommend them.

We got an estimate from Reid who went through our whole house (and garage and patio) and gave us a printed, itemized list of everything to be moved, along with the numbers and sizes of boxes that we would need to pack things (we packed everything ourselves), and along with an estimate of the cost. The cost was about in the middle, in terms of the other estimates we got, and we had used Clancy before, so we decided to go with them again. Silvio & company showed up at our house with two trucks and got right to work, after conducting a walk-through to get an idea of the size of the job. They moved everything out very quickly, the team seemed experienced and confident (and friendly). There were several large, awkward, and heavy items which I thought they handled very well. The next day, they showed up at our destination right on time, and unloaded everything swiftly despite a few surprises (this item won't fit here in the way that we had expected/hoped, it has to be moved over there, and this other item moved to accommodate, etc). The team was friendly and professional throughout the move. A couple of further comments: I can only speak for our experiences with Silvio and team: I am sure that a company the size of Clancy employs a number of different moving teams. Also, we packed everything ourselves, and actually moved all the fragile items in our own vehicles, since we had to drive up there anyway. Finally, the amount of the estimate was exactly what we ended up paying, right on target.

Responsive and courteous.

On a positive note: The furniture repair guy was absolutely amazing! He took so much care and pride in his work. And he had a lot of work to do. My furniture looks like new. Though 7 pieces should not have been damaged at all. I wish I could post the photos of all the damage! The pics alone would make you pass this company by. So lastly please.... If you love your furniture, please think twice before using this company for moving across the country.

Very well. The quote was received timely and the gentlemen was most helpful as was the office staff supporting him. The movers were professional and polite. All in all everything went very well.

Everything went smoothly, both the crew and the coordinator were responsive, professional and courteous.  They helped make a stressful move much more manageable.

I was extremely pleased with their service. Their office personnel were professioanl, helpful, responsive and fexlible. The movers were were all friendly and careful with our belongings. We had seven different companies give us a quote. Clancy gave us the most detailed quote. We are so gald we choose them. I've already recommended them to a friend who is also moving. They are the BEST!!!

Snowy weather conditions required moving the piano down steep driveway since truck had problems on driveway.  On arrival snow had to be removed from yard to allow entry into back of house.  Movers did what they needed to do to complete the move. They were able to complete the job at the original cost.  We were happy that the move was completed under adverse weather situation.  We would use them again.  Office staff very friendly.

I was told that we needed to move to Georgia within 2-week time frame because of my employment. As soon as I was notified that I was relocated, I called several companies and learned that Clancy was the only one that was available. I decided to go with them. I was able to make an appointment for an estimate that Friday. I called them Monday afternoon.
We moved and used the service previously (by a different moving company but was under the same corporate) so we knew the process and what we were expecting.
Things started well. A rep showed up to our house to estimate the cost to move our belongings. A date was set and an estimate was given. On the day of the move, a group of guys showed up to pack our belongings up. The following day a large moving truck showed up and our belongings were packed into the trailer. A lot of things were going on at one time. One person was tagging boxes and items, some people were finishing packing while others were loading the truck. Once the truck was loaded the foreman quickly threw papers in my face to sign without reviewing the paper I was going to sign with me. Apparently, he was in a hurry to get home.
The truck showed up at our new house at 9:17 am (they were scheduled to arrive at 8:00 am), they quickly unpacked the truck without doing an inventory check. We asked the foreman twice why we didn't need to do it. This is exactly what he said "I packed and loaded the stuff myself, it's all there".  The foreman refused to do it because he was sure of everything was there. Once they finished unloading the truck, we noticed that some boxes were severely damaged and some of our furniture was broken. I quickly brought it to the foreman's attention and he said it was already damaged prior to the move. When I looked at the packing list, every item of furniture we owned was marked as damaged, scratched, or soiled. My one year old son's brand new crib was listed damaged. Our baby grand piano, which is in pristine condition, was listed as damaged and scratched. Our brand new queen mattress and boxspring, never been slept on, was marked as soiled. All of our electronic equipment (TVs, computers, lawn equipment, small kitchen appliances, space heaters) was listed as mechanical condition unknown so that any damages the occurred would not be covered. We had priceless artwork and my Master's diploma that never showed up. We had shipping boxes that never showed up. Furthermore, when they finished unloading. Again, he threw papers in my face for me to sign. I looked through them one by one before I signed. He was not happy and asked me to hurry up and just sign them where he marked the "X" mark.
As we unpacked our belongings, we learned that they didn't do a good job on packing at all. They threw and tightly packed them in boxes. The thing that I didn't like most is how they packed them. For example as I unpacked my boxes, I found pots and pans, shoes, toothbrushes and underwear within the same box. The next box was like waffle iron, coffee machine on top of expensive wine glasses.  
When we tried to claim this with Clancy, I realized that the inventory check sheet was never done and I was forcely signed the waiver not to do so. The majority of our claims were denied despite us paying for total replacement cost protection because the inventory check was never done and I were forced to sign a waiver. This was why the foreman didn't want to check the packing list as they unloaded.  Eventhough the inventory check was never done. However we can check if everything was moved and unloaded by checking the packing list. Still this is not right. I felt like I got scammed for the whole process.
In the end Clancy Moving Systems paid us $1000 to cover damaged items. Mostly were small houseshold or kitchen items like  broken dishes, broken coffee mugs, or  ????linen. Large items such as my son's crib, guitar or mattress cannot be claimed  because they were marked as "damaged, soiled, scratch, or mechanical condition unknown" on the packing list. All of  the lost items cannot be claimed because the inventory was never done. The total estimated cost of the items that were damaged or lost totaled over $7000.
Please beware of this company. They are fast talkers and very unprofessional. Throught out the process from getting an estimate to filing the claim, they never informed me or kept me updated on anything which was opposite from other company I used before.  We brought this matter to the corporate and didn't get further assistance. We were very disapointed in their service and professionalism. Once they take your money, they could care less about what happens to your belongings.
When it comes to your personal and family belongings, choose another company. I would not recommend this moving company to anybody ever.

They were very professional. They sent someone out ahead of time to see what I had and give me an idea and estimate and it was accurate and came in very close to that. The movers arrived promptly and were very easy to work with. They were very good on what they packed. There packed fragile things and nothing was broken or lost. They just did a very good job.

I spent $8000 on that service.  They were just unbelievable; their professionalism, everything. They did 120% of what they said they were going to do.  I have used them before and I would use them again.

THEY ARE A VERY EFFICIENT COMPANY. THEY DID NOT BREAK ANY OF OUR BELONGINGS. THEY TREATED OUR PROPERTY WITH GREAT CARE. THEY ARE AN EXCELLENT COMPANY. THEY GOT THE JOB DONE IN A SHORT AMOUNT OF TIME.

THEY DID A VERY GOOD JOB. THEY WERE VERY FRIENDLY AND TALKATIVE. THEY DIDN'T BREAK ANYTHING AND TREATED MY THINGS WITH CARE. MY ONLY COMPLAINT IS THAT THEY WERE LATE, BUT IT WAS NOT THEIR FAULT. THEY COULDN'T FIND OUR PLACE.