Fleet Appliance Repair
About us
Repair service is available from our own factory trained and authorized technicians. Take advantage of our fleet of well stocked vehicles and courteous staff who are here to help you when you need us. We provide service in your home on all major appliances, all makes and models including Whirlpool, Maytag, Kitchen-Aid, Jenn-Air, Electrolux, Westing House, Frigidaire, DCS, Fisher & Paykel, Marvel and many more brands.
Business highlights
Services we offer
In home appliance repair by expert factory trained technicians. we repair clothes washers, and trash compactors., cook tops, dishwashers, dryers, freezers, ice makers, microwaves, ranges, refrigerators, wall ovens, wine coolers
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 29% | ||
| 0% | ||
| 4% | ||
| 8% | ||
| 58% |
"We’re sorry to hear about your frustration and appreciate the opportunity to clarify a few things. Our estimate process is designed to provide accurate pricing based on an in-person assessment, as repair costs can vary due to labor, part availability, and installation complexity. While we understand your concerns, the total repair cost also included additional missing parts that were necessary for a proper fix, not just the rubber gasket itself. Additionally, this repair was being covered by the contract company. We regret that the cost wasn’t what you expected and that the part wasn’t immediately available, but we strive to provide transparent service and fair estimates. We value your feedback and will use it to improve how we communicate expectations upfront. If you’d like to discuss this further, we’d be happy to assist."
"Thank you for your review. We understand your frustration with the unresolved issue with your washer. This is not the level of service we strive to provide, and we take your concerns very seriously. The technician noted that there was too much soap in your washer, causing suds leaking from your dispenser and leaking onto the floor. He advised you to run a clean cycle and if you had any issues afterward to call us back. To make things right, we would like to offer the following: A priority appointment with a different technician to thoroughly inspect and if needed repair the issue you're facing. We will ensure that your machine is fixed properly. Our aim is to rectify this situation and regain your trust. Your satisfaction is our top priority. Please get in touch with us at 631-286-7899 to schedule a follow-up appointment or to discuss any further details. We genuinely appreciate your feedback, which helps us improve our service. We want to ensure that no customer faces a similar situation in the future. Thank you for giving us the opportunity to address your concerns, and we hope to serve you better in the future."
"I apologize for the service you experienced with your gas range. I understand that you were not satisfied with the service provided, and I want to assure you that we are taking your concerns seriously. I have reviewed the details of your service call, and I understand that you requested that the gas flow to the burners be increased. However, it appears that the technician said the problem was the gas pressure. I want to apologize for the inconvenience this has caused you. However the installation company who installed the gas range or gas company will do the propane gas conversion for you. I appreciate your business, and I hope that you will continue to choose our company for your appliance needs."
"We sincerely apologize for the inconvenience you experienced with our technician and the subsequent loss of your food. We understand how frustrating it can be when a service call does not meet your expectations, and we appreciate you bringing this matter to our attention. We deeply regret that the required part was not available during the service call, and we understand the frustration you experienced when your freezer door sensor was inadvertently broken. We strive for excellent service and have addressed the issue internally. We value your feedback and aim to improve. Feel free to contact us with any further concerns."
"Hi [Member Name Removed], thank you for your review. I am very sorry about your issue with your dishwasher repair. I have reviewed your work order and it shows that your part was backordered by the manufacturer, and you cancelled the repair. We refunded your deposit, less the Dispatch fee. I am sorry for the miscommunication and if you need any more clarification, please reach out to us, our number is 631.286.1899. Thank you Bob Dougherty"
"Thank you for your review. I am sorry for this miscommunication. I read the technicians notes and it states that you refused a part that is needed to complete the repair. The Labor you paid for the technician to repair the fan, will be applied to the total cost, if you want the part installed. You can call us anytime and I can go over your ticket with you in detail. We are here everyday. Thank you."
"Hello, Thank you for your review! I reviewed your work order, the GPS and the punch in times on Joe's app. It shows that Joe was there for 45 minutes. The clip is a factory Specified Part from Kitchenaid. We only use Factory Specified parts for quality control and the guarantee. I am sorry about the miscommunications, you can call me anytime if you need to rereview this work order at 631-286-7899. Thank you Bob Dougherty"
"Thank you for your honest review. I am sorry you feel this way. Please let us know if there is something we can do to make this better. You can call me at your earliest convenience at 631-286-7899."
"Thank you for taking the time to give us this review, we always try our best, to make our customers happy."
"Thank you for the review! It certainly means a lot to us, and we passed this review on to our staff. It made there day!"
The repairman arrived and first asked if the parts had been ordered that would be needed for this stove. I think they were orrifaces. Once my husband said he had spoken directly to Viking and was told no parts were needed -- he changed his tune. Oh let me check and see -- of course he then said no parts were needed.
He spent a total of 15 minutes adjusting the burners.
He gave us a bill for $195.52. My husband was shocked and explained what he had been quoted. The repairman said that was the cost.
My husband called the company on Monday, and they explained they follow a national pricing book. They said the $79 charge was just for someone to come out. However that was never explained. He was told it would COST $79 -- especially as no materials were needed.
Total misrepresentation of the pricing. I would not have used them had they quoted us the correct price of $200 for a 15 minute job of adjusting burners.
The repairman was knowledgeable and fixed several unanticipated problems, some of them the result of previous faulty repair. The only drawback was a $220 and quot;trip feeand quot; for 2 visits. Still, highly recommended.
"Thank you for your response. I appreciate you letting me know of your feelings and thoughts surrounding your washing machine repair. I’m sorry for any confusion, frustration or tension we may have caused you. I will explain our charges and ask that you call me if anything in this response does not make sense or is not clear in any way or if you simply want to discuss this matter further. We operate a straight forward business with an “Honest, Reasonable & Reliable” outlook. We always quote all repair estimates up front before any work is completed. We offer a lifetime warranty on defects in our workmanship, a 90 day warranty on parts and 30 day labor warranty on manufacturing defects and show up when we say we will. All of our repair prices come from “The Major Appliance Service National Price Guide”, the blue book in the appliance repair industry (if you like I will send a copy from the book where it lists the price for the replacement of the motor coupling in your washing machine). These prices are a flat, fixed fee depending on the needed repair and we explain this to our customers. Flat rates are based on an average replacement time. Some Technicians are faster and some are slower, you experienced and benefited from a highly trained Technician. I know you can find appliance parts online cheaper than we sell them for. We do charge a mark up and for that you get a valid warranty, IE if your part fails due to manufacturing defects less than 90 days we will not charge you for the part. If it is supplied by the customer and fails, you will have to pay all charges again. We deliver excellent service and have been honored with many awards, both locally and nationally. The few complaints we receive such as yours come to me as the founder and company president and I address each one with our Mission Statement in mind (please see mission statement on our website www.fleetappliance.com ). We really do try to live up to a higher set of standards. As I said please call me if you would like to discuss this further. Bob Dougherty!"
Licensing
State Contractor License Requirements
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