Fleet Appliance Repair
About us
Repair service is available from our own factory trained and authorized technicians. Take advantage of our fleet of well stocked vehicles and courteous staff who are here to help you when you need us. We provide service in your home on all major appliances, all makes and models including Whirlpool, Maytag, Kitchen-Aid, Jenn-Air, Electrolux, Westing House, Frigidaire, DCS, Fisher & Paykel, Marvel and many more brands.
Business highlights
28 years of experience
Services we offer
In home appliance repair by expert factory trained technicians. we repair clothes washers, and trash compactors., cook tops, dishwashers, dryers, freezers, ice makers, microwaves, ranges, refrigerators, wall ovens, wine coolers
Accepted Payment Methods
- CreditCard
Reviews
2.324 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 29% | ||
| 0% | ||
| 4% | ||
| 8% | ||
| 58% |
Showing 1-24 of 24 reviews
Moshe K.
Mar 2025
This company operates completely unethically. Called about a ripped washing machine rubber gasket seal that needed to be replaced. I told them the exact model number of the washer. They said that they needed to have a tech come out to check it out, which would cost $200 as an estimate fee! Then he would give us the price to repair and if we accepted it, he would repair it and take the $200 off from the final bill. Tech arrives and gives us a total price of $983 (for a rubber gasket!) after literally 1 minute of looking at it, which is more than we paid for the entire washing machine ($820). Then he also told us he couldn't do the repair then either way because he didn't have the part with him. I told them on the phone that there is no way we can afford that and that we can just buy a whole new machine for that price, and the very rude woman at the company said oh sorry all I can offer is a $15 off coupon code. Literally comical. I believe they purposely don't tell you how much it will cost in advance just so they can get the $200 fees. (they know about how much it would be based on the model number. Another company just gave me a ballpark estimate of $450 total through a simple email sent with make/model number, without the $200 BS fee to come "check it out") These guys are sick!! Stay far way from them.
Response from Fleet Appliance Repair
"We’re sorry to hear about your frustration and appreciate the opportunity to clarify a few things. Our estimate process is designed to provide accurate pricing based on an in-person assessment, as repair costs can vary due to labor, part availability, and installation complexity. While we understand your concerns, the total repair cost also included additional missing parts that were necessary for a proper fix, not just the rubber gasket itself. Additionally, this repair was being covered by the contract company. We regret that the cost wasn’t what you expected and that the part wasn’t immediately available, but we strive to provide transparent service and fair estimates. We value your feedback and will use it to improve how we communicate expectations upfront. If you’d like to discuss this further, we’d be happy to assist."
Stephen D.
Oct 2023
After coming much earlier than quoted for the first visit, the same tech came the second time. Same attitude. Ran the machine for literally 4 minutes and said there was no leak. After he left I ran a load of laundry and there was water leaking from the soap drawer and bottom of the machine. Called to complain and they were only interested in their service fee. Paid them and will never use this service again. Now I get to pay a professional to fix my still leaking machine. Will warn anyone I meet not to use this service provider.
Response from Fleet Appliance Repair
"Thank you for your review. We understand your frustration with the unresolved issue with your washer. This is not the level of service we strive to provide, and we take your concerns very seriously. The technician noted that there was too much soap in your washer, causing suds leaking from your dispenser and leaking onto the floor. He advised you to run a clean cycle and if you had any issues afterward to call us back. To make things right, we would like to offer the following: A priority appointment with a different technician to thoroughly inspect and if needed repair the issue you're facing. We will ensure that your machine is fixed properly. Our aim is to rectify this situation and regain your trust. Your satisfaction is our top priority. Please get in touch with us at 631-286-7899 to schedule a follow-up appointment or to discuss any further details. We genuinely appreciate your feedback, which helps us improve our service. We want to ensure that no customer faces a similar situation in the future. Thank you for giving us the opportunity to address your concerns, and we hope to serve you better in the future."
Barbara H.
Jun 2023
The request to increase gas flow to the burners was NOT performed, after a superficial check the problem blamed on the gas flow. The real problem, which was that the range had not been switched to propane, was not discovered. SERVICE FAILURE cost $276.
Response from Fleet Appliance Repair
"I apologize for the service you experienced with your gas range. I understand that you were not satisfied with the service provided, and I want to assure you that we are taking your concerns seriously. I have reviewed the details of your service call, and I understand that you requested that the gas flow to the burners be increased. However, it appears that the technician said the problem was the gas pressure. I want to apologize for the inconvenience this has caused you. However the installation company who installed the gas range or gas company will do the propane gas conversion for you. I appreciate your business, and I hope that you will continue to choose our company for your appliance needs."
Joseph H.
May 2023
Called for an issue with my ice maker in the freezer. The freezer worked perfectly fine prior to them showing up. They sent a supposed technician Juan. He spent more time on the phone calling someone about the issue. Also did not have the tools needed, he didn't have a heat gun, and had to borrow my wife's hair dryer. After figuring out the problem he couldn't fix it cause he didn't have the needed part. But instead he broke the freezer door sensor so the freezer never got cold and all $300 worth of food in the freezer defrosted and spoiled. I found what he broke in the morning and was able to fix it then. But not til after all food was lost due to the tech incompetencies. I followed up with the company and the refused to compensate us for the loss caused by their technicians failure. I suggest never use this company
Response from Fleet Appliance Repair
"We sincerely apologize for the inconvenience you experienced with our technician and the subsequent loss of your food. We understand how frustrating it can be when a service call does not meet your expectations, and we appreciate you bringing this matter to our attention. We deeply regret that the required part was not available during the service call, and we understand the frustration you experienced when your freezer door sensor was inadvertently broken. We strive for excellent service and have addressed the issue internally. We value your feedback and aim to improve. Feel free to contact us with any further concerns."
Kevin O.
Oct 2022
Do not use this company. I paid them $200 deposit to fix my dishwasher. They told me it would take a week to get the part. After waiting 2 months I still never got the part and asked my money back to use a different company. They refuse to give my money back. They are the worst company I ever worked with and very unprofessional
Response from Fleet Appliance Repair
"Hi [Member Name Removed], thank you for your review. I am very sorry about your issue with your dishwasher repair. I have reviewed your work order and it shows that your part was backordered by the manufacturer, and you cancelled the repair. We refunded your deposit, less the Dispatch fee. I am sorry for the miscommunication and if you need any more clarification, please reach out to us, our number is 631.286.1899. Thank you Bob Dougherty"
Steven A.
Jul 2022
dishwasher fix
Greg K.
Jul 2022
Technician could not explain how they calculate their labor charge and was charging me more labor for the review of my issue than the cost of labor to actually fix it. Suggest you understand labor cost. The few of $129 to evaluate the problem did not cover. Additional labor was added and the job was not completed.
Response from Fleet Appliance Repair
"Thank you for your review. I am sorry for this miscommunication. I read the technicians notes and it states that you refused a part that is needed to complete the repair. The Labor you paid for the technician to repair the fan, will be applied to the total cost, if you want the part installed. You can call us anytime and I can go over your ticket with you in detail. We are here everyday. Thank you."
Hildy T.
Jun 2022
Really bad.Less than two months ago my 18 year old Fisher Paykel dishwasher drawer was not draining. I called Fleet and they sent Ryan. the only thing Ryan did was run the dishwasher - he never pulled out the unit, checked anything other than that. He informed me that the rotary was broken (a plastic piece that sits in the center of the drawer). He told me the "part" was $595. So i let him orDer it. I take the blame in not researching a new dishwasher drawer (which was only $799! and therefore I never would have spent that kind of money for a repair when I simply could replace it!!) but Ryan obviously did not know that the repair was completely a waste of money. Regardless he returned a week or two later, replaced the part, and then within a week or two the dishwasher was w=once again not working. He returned and told me that the part was defective, and my lines were clogged and i needed to call a plumber. My plumber was here the other day and told me that Ryan did not know what he was talking about and the lines were fine. At that point I went and purchased a new dishwasher and called Fleet to get financial renumeration. They offered to pay for the plumber ($222) and for the part (but they would have to send someone to pick up the faulty part) and it was at that time I learned that the part was only $150 and Ryan had the utter audacity to charge me $450 in labor, for running a dishwasher and completely misdiagnosing the problem. At this point Fleet has refused to do anything other than pay for the plumber and part and I am out over $600 in labor. Their repairman, paticularyly Ryan are completely unknowledgeable, unqualified and are basically thieves. DO NOT USE FLEET APPLIANCE REPAIR
Robert V.
Mar 2022
Stay away from Fleet Appliance they are a huge ripoff!! Technician spent 20 minutes at my house to replace the clip. Job well done, very professional! The price, however, was a total ripoff!! I don’t mind paying a reasonable price for work done but this was ridiculous! Unfortunately I was stupid enough to okay the job since they want to charge $150 for a dispatch fee if you don’t accept the job! I would NEVER call them again or recommend them to anyone!
Response from Fleet Appliance Repair
"Hello, Thank you for your review! I reviewed your work order, the GPS and the punch in times on Joe's app. It shows that Joe was there for 45 minutes. The clip is a factory Specified Part from Kitchenaid. We only use Factory Specified parts for quality control and the guarantee. I am sorry about the miscommunications, you can call me anytime if you need to rereview this work order at 631-286-7899. Thank you Bob Dougherty"
Elma P.
Aug 2021
Stay away! This company is horrible. If I could give them a zero star rating I would. My LG dishwasher wasn't draining. The technician came and told me that I needed a new pump and hose and the repairman would need to come back once the parts were in. He came back the following week when I was at work. My mom was at my house to let him in. He told her he replaced the pump and hose and the dishwasher was repaired. He collected his fee and left. When I came home I loaded my dishwasher and tried running it. I quickly got a 1E error which, when I Googled it means that it wasn't drawing water. When I pulled the bottom rack out to unload and wash the dishes the entire dishwasher fell forward, only to be stopped by the countertop. Apparently, the technician forgot to secure the dishwasher in place before he left. After several phone calls and insisting that I wanted a different technician, they sent a second technician to my house. He was there at best 5 minutes. The first two minutes he spent trying to figure out how to start my dishwasher. I had to tell him how to power up the unit. He then had to call into the office to figure out what to do next. Within in a couple of minutes he tells me that I need a plumber to fix the valve. A valve that was working just fine before the Fleet repair team came into my house. This second repairman did secure the dishwasher in place, however he didn't line it up properly. The left side is too far in and the right side extends beyond the countertop. I can also see the insulation. I've spoken to several customer service reps. Each one telling me they will call back or have someone else call back. They are still insisting that I need a plumber, however, I don't want anyone else working on the dishwasher for fear that Fleet will then wash their hands of their responsibility and blame the plumber for something that they did. I'm tired of getting passed around from person to person and being told that someone will get back to me. At this point, I just want a refund so that I can get my dishwasher fixed by someone else
Chris F.
Oct 2020
DO NOT use Fleet Appliance!! Technicianwe never needed. Sandy in customer service refuses to reimburse us for the part that they COULD use o misdiagnosed the problem with our refrigerator. now we are out $175 for a main computer board n another refrigerator. Fleet Appliance Repair Customer service is the worst
Linda L.
Jun 2020
Horrible experience with this company. Came out to repair my parents' dishwasher, not only does the same problem exist, now it leaks! They have come out 4 times to repair, and each time the machine is worse. My parents' requested a refund because they do not have confidence that the technicians know how to repair machine, was told absolutely no refund. Sheldon especially was ruder, condescending and extremely unpleasant to deal with. They took advantage of my elderly parents and refuse to provide a refund, even as the machine is now in worse condition. STAY AWAY FROM THIS COMPANY!
Brendan S.
Apr 2018
Worst consumer experience I've ever had. Hundreds spent, at least 4 visits, 2 months, and appliance is still broken. Terrible experience. My opinion: STAY AWAY.
Diane K.
Feb 2016
unknown
Response from Fleet Appliance Repair
"Thank you for your honest review. I am sorry you feel this way. Please let us know if there is something we can do to make this better. You can call me at your earliest convenience at 631-286-7899."
Judy M.
Oct 2014
It was good. The oven was fix and the freezer wasn't worth fixing. They came when they said they would and called me to let me know they would be little late. I was very happy with them and I would call them again if I needed another repair.
Response from Fleet Appliance Repair
"Thank you for taking the time to give us this review, we always try our best, to make our customers happy."
John R.
Jul 2014
They did a wonderful job. They were very through. They kept their appointment and were very communicative. I can't say enough good things about them.
Response from Fleet Appliance Repair
"Thank you for the review! It certainly means a lot to us, and we passed this review on to our staff. It made there day!"
Elizabeth W.
Nov 2013
My husband called and explained what we needed. He was told it would cost $79.00 for someone to come out and adjust the burners. He had originally called Viking and given the model number. They explained that only an adjustment was needed -- no materials.
The repairman arrived and first asked if the parts had been ordered that would be needed for this stove. I think they were orrifaces. Once my husband said he had spoken directly to Viking and was told no parts were needed -- he changed his tune. Oh let me check and see -- of course he then said no parts were needed.
He spent a total of 15 minutes adjusting the burners.
He gave us a bill for $195.52. My husband was shocked and explained what he had been quoted. The repairman said that was the cost.
My husband called the company on Monday, and they explained they follow a national pricing book. They said the $79 charge was just for someone to come out. However that was never explained. He was told it would COST $79 -- especially as no materials were needed.
Total misrepresentation of the pricing. I would not have used them had they quoted us the correct price of $200 for a 15 minute job of adjusting burners.
The repairman arrived and first asked if the parts had been ordered that would be needed for this stove. I think they were orrifaces. Once my husband said he had spoken directly to Viking and was told no parts were needed -- he changed his tune. Oh let me check and see -- of course he then said no parts were needed.
He spent a total of 15 minutes adjusting the burners.
He gave us a bill for $195.52. My husband was shocked and explained what he had been quoted. The repairman said that was the cost.
My husband called the company on Monday, and they explained they follow a national pricing book. They said the $79 charge was just for someone to come out. However that was never explained. He was told it would COST $79 -- especially as no materials were needed.
Total misrepresentation of the pricing. I would not have used them had they quoted us the correct price of $200 for a 15 minute job of adjusting burners.
Lisa C.
Sep 2013
This is the first appliance repair company that I've used with online scheduling. I got an appointment when I requested 3 days later. The communication about the times of the visits (there were 2) and an unexpected postponement was prompt and always polite.
The repairman was knowledgeable and fixed several unanticipated problems, some of them the result of previous faulty repair. The only drawback was a $220 and quot;trip feeand quot; for 2 visits. Still, highly recommended.
The repairman was knowledgeable and fixed several unanticipated problems, some of them the result of previous faulty repair. The only drawback was a $220 and quot;trip feeand quot; for 2 visits. Still, highly recommended.
Patricia N.
Jun 2013
It is a shame Adam is leaving your company. He is a true asset!
Raymond M.
Nov 2007
I liked the service man: very knowledgeable, very professional, but the prices? Ridiculous!
Response from Fleet Appliance Repair
"Thank you for your response. I appreciate you letting me know of your feelings and thoughts surrounding your washing machine repair. I’m sorry for any confusion, frustration or tension we may have caused you. I will explain our charges and ask that you call me if anything in this response does not make sense or is not clear in any way or if you simply want to discuss this matter further. We operate a straight forward business with an “Honest, Reasonable & Reliable” outlook. We always quote all repair estimates up front before any work is completed. We offer a lifetime warranty on defects in our workmanship, a 90 day warranty on parts and 30 day labor warranty on manufacturing defects and show up when we say we will. All of our repair prices come from “The Major Appliance Service National Price Guide”, the blue book in the appliance repair industry (if you like I will send a copy from the book where it lists the price for the replacement of the motor coupling in your washing machine). These prices are a flat, fixed fee depending on the needed repair and we explain this to our customers. Flat rates are based on an average replacement time. Some Technicians are faster and some are slower, you experienced and benefited from a highly trained Technician. I know you can find appliance parts online cheaper than we sell them for. We do charge a mark up and for that you get a valid warranty, IE if your part fails due to manufacturing defects less than 90 days we will not charge you for the part. If it is supplied by the customer and fails, you will have to pay all charges again. We deliver excellent service and have been honored with many awards, both locally and nationally. The few complaints we receive such as yours come to me as the founder and company president and I address each one with our Mission Statement in mind (please see mission statement on our website www.fleetappliance.com ). We really do try to live up to a higher set of standards. As I said please call me if you would like to discuss this further. Bob Dougherty!"
R.L. H.
Feb 2006
I WAS PLEASED THAT THE REPAIR TECHNICIAN RESPONDED QUICK. THE PART HAD TO BE ORDERED, WHICH TOOK WAY TOO LONG. I HAD CALLED TO GET AN ESTIMATE FOR OTHER SERVICES. MY HUSBAND AND I DID NOT THINK THEIR QUALITY OF WORK WAS WORTH IT.
Homeowner
Feb 2006
FLEET APPLIANCE CAME IN, DID WHAT THEY NEEDED TO DO AND LEFT POLITELY. THE PRICE WAS VERY GOOD. I THINK YOU PAY MORE FOR LABOR, BUT MY SERVICE WITH THEM WAS GOOD.
Homeowner
Feb 2006
THE WORKER IS A RELIABLE PERSON. THE WORK AND THE PEOPLE ARE DEPENDABLE. THEY ARE GOOD TO RESPOND AND ARE ON TIME FOR THE APPOINTMENT. WE LIKE THE SERVICE PROVIDED.
SHAWN R.
Feb 2006
I FIND FLEET IS VERY DEPENDABLE, THEY'VE ALWAYS PROVIDED GOOD SERVICE AND WHILE THEY'RE NOT THE CHEAPEST THEY CERTAINLY DON'T OVER CHARGED. THE GENTLEMAN WHO WORKED ON THE WASHER WAS ALSO VERY POLITE.
Licensing
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FAQ
Fleet Appliance Repair is currently rated 2.3 overall out of 5.
Fleet Appliance Repair accepts the following forms of payment: CreditCard
No, Fleet Appliance Repair does not offer free project estimates.
No, Fleet Appliance Repair does not offer eco-friendly accreditations.
No, Fleet Appliance Repair does not offer a senior discount.
No, Fleet Appliance Repair does not offer emergency services.
No, Fleet Appliance Repair does not offer warranties.