About us
Lawn and Garden Landscaping
Business highlights
Services we offer
Hydroseeding
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 8% | ||
| 0% | ||
| 17% |
"Thank you for your review, it was a pleasure working with you !!"
"Thank you for your review, It was nice working for you all! Looking forward to work on the other projects."
List years ago (2008). At the time I found their prices a bit on the high end for the job, an average of $ 300. We have a tiny front yard already landscaped, and a small rectangle and two 2 feet wide strips in the back yard of our attached small Tudor.
Three years ago, a woman calls us, telling us a sad story about how this was her company, that her husband left her and took all the customers with him, and asking to come do the usual cleaning and planting for us.
Thinking that we should help her rebuild her business, we hired her. She did an ok job, but charged us way more than the usual. But we did not mind much, we thought she was going through a tough time and needed help.
The following year she called again, did the same job, but asked for a huge sum of money. After some give and take we paid her the usual fee for the cleaning and planting ($450). Everybody thought this was way too much for such a small yard.
This year, she kept calling and calling to come for a fall cleaning, but it did not happen. Again in the spring she called and insisted until I agreed to see her to discuss the job I needed her to do. Since I've been in an accident, I received her while in bed, and after discussing my plans, I dropped them completely because she kept asking for more and more money, and we finally returned to our original job of cleaning and planting at the usual fee of $450 plus tax. Since my mobility was restricted, we agreed that she would buy the vegetables and flowers to be planted, that we would reimburse her the bill of the plants plus her extra time.
She did not show up at the appointment, came days later without the plants, did only the cleaning and left all the garbage in our back yard. When I called her about it, she gave me some incomprehensible excuses and complained about her "staff" recruited from the day laborers she finds outside Home Depot and similar stores and how they want to get paid without knowing how to do the job. She came to pick up some branches, but left the garbage bags. She also left us a bill with the whole amount of $450 plus tax, a total of $489.93 !!
When I called her to tell her that she did not complete the job, she yelled at me, hurled vulgarities, threatened to go to court, and hung up on me.
Still, we wanted to give a helping hand to someone we thought needed help in a time of need, since she claimed inter alia to be sick, we sent her a check with $400, with a minor deduction of $50 for the incomplete job.
A few days later she calls my husband claiming that she did not receive the check, which is a complete lie, since that letter was mailed with several others which reached their destination with no problem.
I offered to give her another check. I stopped payment on the previous one, made the check with the same amount $400 despite of any fees I would be charged by the bank for stopping payment.
She came, saw the check and yelled at my husband, I heard her from the second floor, refused to take the check and again threatened to go to court!
We should have known better to try to help someone who never maintained an appointment, did a barely acceptable job, always asking for more money and yelling at her customers. She did that to another customer, also a woman, who dared to call her to ask when she was going to show up at her place !
Finally I noticed a difference in the address here and on the bill. That last one is 103-03 101st Avenue, Ozone Park, NY 11416
The woman name is Juliet, cell phone # 917- 297 8150.
"Our company is based upon the belief that our customers are most important. We are committed to work with each and every one of our customer to meet their needs. We work mostly from repeated customers and referrals. In respond to your letter dated Friday, June 19 2015 and per our conversation by phone payment still stands, we do need full payment of this invoice. (the invoice was already discounted) An Explanation in details in enclosed in the demand letter dated 18th of June 2015. [Members Name Removed] has done this before 2014, I had the same situation with in 2014, I left the site before the job was completed and she said “I will give Hugo the payment upon completion of the job.” After the work was finished, she said I will only make the check for $500.00. “Example 2014, I quoted her $650.00 to do her job, she asked for a discount, I give her $600.00 instead of $650.00 but when the work is not deserving but she thinks the Spanish guys are not, because they did not complete her other chores) They job was completed so we decided to take her check. We accepted $543.33 for full payment to avoid this very situation. A copy of 2014 invoice is enclose you will see changes on the invoice that reflects change in the price.” [Members Name Removed] has a copy also. She paid with check #495. After working with her in 2014 Hugo did not want to work with this client again, She disrespect him and his worker, after she wanted more work done, like washing her porch, moving other stuff around that’s not in the description of the job. He did some, and told her we ca do the additional work at an additional cost. [Members Name Removed] said to me “do not pay these Spanish guys a lot “they do not deserve it.” I remind her Hugo is the owner of the company. With man years of experience, working with the public, I understand sometimes, not to take things personally and we decided to keep her as our client. In the demand letter to [Members Name Removed] dated 18th of June 2015 for payment, of May 27th 2015 work you will find a detail explanation. We have been more helpful, respectful and accommodating with [Members Name Removed], but her statement once more. “Those Spanish guys do not deserve more than two hundred dollars.” That was her statement when I call to collect the check. I remind her that the Spanish guys (Hugo) and his worker spent six hours or more cleaning up her over grown yard and all the debris since she last clean her yard June 2014 and we do not appreciate her. The Charges was $500.00 plus tax. And she explain to me she only work 23 days for the year if I can do better, I did, I give another $50.00 off. Bringing it to $450.00 plus tax $489.93. I understand that Angie’s list will or may publish this: We cannot let one customer disrespect us because of our nationality and who we are."
"This is not the J & R landscsaping in Ozone Park"
"We requested an fee for a estimate , and the fee will be wave if client decide to use J & R Landscaping for the service."
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