VILLAGE FIREPLACE & STOVE

unknown

I would strongly suggest that there are plenty of more honest business owners in the area for fireplace installation. I am not the first to complain that Ray does not provide follow up service or return calls. I tried to buy local, but in this case that was a mistake.

Cannot in good faith recommend this until problems are resolved. In retrospect the awning is very well made but don't expect to get higher quality awnings for that very low cost that you see advertised on TV. Had that one, but this one is much the better of the two. Hence the higher price, worth it? You bet !! If you can stand the other problems go for it but beware !!!

I dealt with the owner, Ray, who was very knowledgeable, professional and timely. He responded quickly and accurately to all questions and appointments. His installers were polite, clean and did an excellent job. The quality and service for my awning was excellent.

I did not do extensive online research for ratings but we did view a lot of different brands locally. We were especially interested in the Heatand Glo product because of the inserts that we looked at it seemed superior and the flame and embers looked very realistic. It also has a mesh screen which I didn't like at first but then found out that the front glass gets extremely hot and could burn someone if they touched it. The mesh screen is protective and keeps it safe. After finding that out, I would not have gone with any other brand that did not have this. Also be sure to go online directly to Heatand Glo and get the coupon for $100 off.

This dealer has a Platinum rating for Heatand Glo installation which means that they have received extensive training and their location was convenient for us. I would say that the installers were very professional and knew what they were doing. This company has been in business for many years. The storefront looks small from the front but is very deep and had many more displays than I expected.

We have been using the gas fireplace insert on cold autumn days and it warms our family room as well as adding beauty. We are so glad that we did this.

Everything went well with Village Fireplace and Stove except for the fact that they came out with the wrong size fireplace even though someone previously came out to measure. We even took off work for it. Once they got the right fireplace, it went smoothly.