Superior Heating & Cooling LLC

Excessive charges for a $17 part to be replaced; contacted manager about the bill I was given. Gave excuses about his high insurance costs, that $95 is charged and time is calculated from when the worker leaves HIS house; told me cost of gas from worker's house to mine was $12 (I did not live more than 4 miles from the worker's home); claimed he gave me a one hour discount and charged me for the almost 45 minutes was gone to get the part. Worker initially told me he had the part on his truck--was outside in the truck on the phone for about 10 minutes then came back in and told me he didn't have the part; would have to go and get it. The manager also stated that he was at the parts store with the worker; worker stated he had to stand in line a long time at the parts store; Mr. Klinker then said he might have had to go to Tonawanda NY to get the $17 part. Worker left a lot of dust on my floor and didn't clean it up; asked me for a paper clip so he could clean the port on one of the switches; problem was diagnosed within 10 minutes and an hour was wasted for the time worker was in truck on the phone, going to get the part, and was downstairs for a long time after getting the part. Switch was right in the front of the furnace which was not too cumbersome for him to replace the part. It was so obvious that I was duped. When I called and asked to speak to Mr. Klinker I was told he was unavailable. 3 minutes later he called my cell phone...after his talking about his high overhead issues I terminated the call. Then he left a message on my home answering machine with the same info of "insurance costs; high cost of trucks/maintenance/ etc." and said....I'm sorry Kathy. THERE WAS NO WAY A DISCOUNT WAS GIVEN TO ME...They are a rip off for real and Mr. KIinker was very uncomfortable talking to me about the breakdown of the bill...NEVER WILL RECOMMEND OR USE THEM AGAIN.

I called Superior and the lady who answered (LYNN) was so helpful and assured me she would have someone within 3 hours to my home. She called me about 1.5 hours later and indicated the service man was on his way to my home in Cheektowaga from Hamburg NY on a bad snowy cold day. He came exactly 35 minutes later. He evaluated the situation and said the only problem he saw was wiring for the blower on furance was incorrect. My furnace is only 2 years old so the original installer changed the blower speed and incorrectly crossed the wires and never covered the bare ends of wires with the plastic caps which are needed to prevent moisture in the furnace. ,Service man repaired the wiring, capped it, tested furnace and cleaned it...he was hear for 1 hour 45 minutes AND I WAS CHARGED THE BASIC SERVICE CALLOF $69.00. A week later Lynn (Secretary) called me to let me know that she was sending 2 men out to double check the duct work because the first service man thought it may need to be braced tighter. THERE WAS NO CHARGE FOR THIS I CAN'T SAY ENOUGH ABOUT THIS SUPERIOR HEATING AND COOLING TEAM....Superior is the proper name for them because that's what they offer --superior customer service and superior repairs.

unknown

unknown

On all points Superior Heating and Cooling was outstanding. I could not be happier. They were professional, polite, courteous, and prompt. They did everything right for us. I did my homework, and I think I picked the right company.