CALIFORNIA DETAILING

Horrible. They called after 2 hours and said it was done. Went to see the car and the exterior was full of water marks, streaks, windows were full of streaks. We had them do it over and said we were in no hurry. Returned at 4pm after no one answered our calls and the car was worse than earlier. Scratches and gouges in the paint and trim from their equipment. The buffer marks from the waxing were all over the exterior and the water marks on the bumpers still present. They never touched the inside of the door. The interior was full of overly applied second rate armor all, the windows streaky and smelled terrible. The owner "Rick Lacross" reluctantly gave our money back and said "I don't have to listen to your ****" and took off in his car. What a terrible experience and Rick is unprofessional.

The paint on our vehicle was damaged after the owner (Rick) assured us he could easily remove some ornate pin-striping that the prior owners had put on. Instead of coming clean, Rick concocted an absolutely RIDICULOUS tale about how the striping appeared to have been applied to cover up a botched paint job from "when our vehicle was hit". When I explained that our vehicle was never in an accident, he told me they pulled a Carfax and it showed the truck was hit by a deer. Since I was in possession of the original Carfax provided by the dealership when we purchased the vehicle, I asked if he could share with me his special, secret "3rd party" Carfax version and he agreed. Of course, he told me that "his friend" who pulled this "bootleg" copy showing the accident worked at a dealership and wanted to remain anonymous as dealerships do this all the time to hide repairs from insurance companies. So the guy didn't want his name brought into the mix. The story just kept getting better and better ... My husband and I made MULTIPLE trips to California Detailing to pick up this mysterious Carfax and each time, Rick had already left because he had somewhere to be. He would tell us to come but strangely, he was never there. Moreover, he would conveniently forget to leave the copy at his shop. When he finally remembered to leave it for us (our 5th trip), it ended up being the non-bootleg version that we already had showing that there NEVER was an accident. He claimed he asked his buddy to pull another one for us when he was at the dealership that day but never looked at it. (?) Next, he insisted that the special, secret 3rd party Carfax was at his house. He had asked his wife to email it to me but she was dealing with some personal stuff and hadn't been home for days. He claimed she had to be the one to e-mail it because he didn't know how to use computers. (?) This went on-and-on-and-on for 2 weeks. Calls, texts .... my husband and I making trips to his shop. Excuses. Tales of personal problems. This came up. That came up. The dog ate your Carfax. The guy just kept jerking us around - wasting everyone's time in the process. Finally, I asked him if he could just simply take a cell phone picture and text it to me (since for some odd reason he as able to pull a new dealership copy yet kept forgetting the "3rd party" version at his house). That, or text me the name of the guy at the dealership (with the special, secret "3rd party Carfax access") so I could speak to him myself. Here was his opportunity to come clean. Instead, he texted me the name of a sales manager at a reputable dealership and told me he'd get me the guy's number shortly (which he never did, I suspect out of fear that I would actually call him). Regardless, I was able to connect with this sales manger simply by calling the dealership and asking to speak with him. When I inquired about the special, secret 3rd party Carfax, the phone went silent. I believe his initial response was along the lines of, "Huh?" He told me he knew Rick and that he pulled a Carfax for him, but he knew nothing about a 3rd party document or a deer hit. Basically, he printed it and they parted ways. The guy knew nothing. Period. He basically wondered why his name was even in this conversation. So not only did I waste the guy's time but I'm sure he thought I was a total idiot. The owner of this business is dishonest and has no integrity. I would strongly recommend taking your vehicle elsewhere.

We dropped our car off the evening prior to the appointment so that they would have it all day to work on (we had made an appointment a week in advance).  After trying to call them all day with no answer we finally stopped by to see if/when the car would be done.  After talking to the person working, we were told that we could continue to leave the car, but they had no idea if/when they would get to it, or we could try to make an appointment for another day, but again wouldn't commit that the work would actually be done on the day of the appointment or not.
Extremely unorganized and unprofessional shop.  Will never use again and HIGHLY recommend that you stay away.

When I called for an appointment the first time I was told to arrive before 6pm. I arrived at 5:45pm but no one was there. I called while in the parking lot; no answer. I called the following day and was told that someone was in the building until 6pm (the doors were locked, lights off and no one answered the phone). I rescheduled. When I went to pick up the vehicle I was told to arrive before 6pm; again no one was there. I called the following day and was told to pick it up before 5pm; no one was there. The third time someone was there. However, I was required to pay in order to get my vehicle back ever without the interior detail complete; the seats were untouched. When I asked who to contact I was told to call the manager/owner. I have called him 5 times in the past week and not once did I receive a call back. This was the most expensive exterior wash I have ever paid for. I did not get the service I paid for and the owner will not call me back and no one else seems to know what to do when I show up and ask to speak to someone.

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