Buffalo Exterminating
About us
Buffalo Exterminating has been solving pest problems for Western New York homes and businesses since 1954. With more than a half century of experience behind us, we have learned a lot about managing pests. Today we're a 85+-person professional pest management provider built upon the core principles of ongoing training, developing professional personnel, effective service systems, and, above all, paying attention to consumer opinions about our company and our industry.
Business highlights
Services we offer
Residential & commercial pest control.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 21% | ||
| 3% | ||
| 5% | ||
| 4% |
"Thank you"
"Thank You"
"Our records show that an automated call was made on April 2, 2013 at 5:10 pm notifying the [Member name removed]'s we would be there the following day for their routine outside rodent service. Mrs [Member name removed] left a voice mail that we received on the morning of April 4, 2013 stating she had tried to call us the night before but we did not answer. We did not answer her call because the office is closed and the calls are automated and meant to simply notify customers that we are coming the next day. She did not want service that day so we notified our technician to take it off their schedule. We spoke with Mrs [Member name removed] on 4/4/2013 and explained our service was to rebait rodent stations outside their home and that we were changing to a notification 2 days before service rather than only one day to allow customers time to reschedule a service if it is inconvenient; we also explained that if they wished we could schedule a specific day each month for service. We do not charge if we are unable to do a service for any reason and are not sure where this was miscommunicated - she was going to speak with her husband. We heard nothing further until Mrs [Member name removed] called to cancel service on April 30, 2013. When we became aware of the Angies List poor rating in February 2015 our branch manager left a voice mail at the [Member name removed]s inquiring about their dissatisfaction on March 2, 2015. He followed up with this email as well: Good morning, Mr. [Member name removed]. I left a voice message for you this morning but thought I’d follow-up by e-mail as well. I was just notified of a recent Angie’s List review posted by yourself or your wife and was hoping to get a little more information as our notes indicate we haven’t serviced your home in nearly a year. At your convenience I’m hoping you’ll either drop me a line to this e-mail address, or give me a call at either of the numbers listed below to further clarify your concerns. We hold ourselves to the highest standards in customer service, and if we fell short in your eyes, I’d like to know why. Thanks in advance, and I look forward to hearing from you. We did not receive a response to either attempt to reach them so are not sure where we went wrong in their service other than the automated notification calls."
"Thank you"
They close the traps on weekends but were here every weekday for over 3 weeks. I have since had the chimney capped so hopefully will not need their help again - if I do, for any reason, I would use them again.
So we did not have service from them and doubt that we will. We will not ever recommend them in the future!
TREATED INSIDE AREAS FOR ANTS WHICH HAD ENTERED THE HOME THROUGH UNKOWNED AREAS.
I DISCOVERED ANTS IN THE HOUSE ON 6/20/2013. CALLED OFFICE FOR SERVICE. (I HAVE A YEAR AROUND CONTRACT) I WAS TOLD NO TECHNICIAN AVAILABLE UNTIL MONDAY 6/24/2013. I WENT AND BOUGHT MY OWN "HOME DEFENCE" SPRAY AND SPRAYED THE AREAS INSIDE WHERE I FOUND THE ANTS, KILLING ALL THAT I SAW. CONTINUED SPRAYING WHENEVER I FOUND ANTS FOR THE NEXT TWO DAYS. TECHNICIAN CAME TO DOOR ON 6/22/2013 AND CHECKED HOUSE. FOUND NO ANTS INSIDE BUT SPRAYED OUTSIDE LOWER PERIMETER WHILE HE WAS HERE.
"[member name removed], Sorry to hear about some of the problems you encountered with us during your service. This service happen over a year ago so it's hard for all the parties involved to remember the details of this service. It does look like we may have been late for one time call, which does happen from time to time, but we should have called to let you know before we were late. I can't speak to the multiple calls or being told you needed to be out of the house for a couple of hours because of how long ago this happened. We normally don't require anyone to leave during your type of treatment, but I'm not sure what was said so I can't comment on that. We do have him onsite for 36 minutes, which would be about an average time for a call back to retreat only problem areas. I do want to apologize for any missed services and if we told you that you needed to leave when you didn't have to. If you would like to talk further please give us a call and ask to speak with Scott. Thanks again, Scott"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
3636 N Buffalo St, Orchard Park, NY 14127
Get our Angi-powered app
