PROFETTA GARAGE DOOR CO

They were able to come out the day after I called whereas some others had longer waits. Technician was friendly and professional. Would use again.

Monday evening my garage door torsion spring broke. I called them at 7:45 Tues morning. The woman who took my call was pleasant and professional, said a person would be here between 10 and 2. Responsiveness was key to me since the door could not be opened and my cars were inside. The guy arrived at 9:30. He was done by 10:20. Door is working fine. So from a responsiveness standpoint, very impressive!

If you’re reading this review, don’t waste your time looking for another garage door company! They’re very skillful,knowledgeable and very reasonably priced! You won’t be disappointed!

As luck would have it, my garage door developed problems over the Memorial Day weekend. I received a return phone call from Profetta first thing Tuesday morning and they had a technician at my home by noon the same day. He quickly diagnosed and resolved the problem. I was very pleased with the service and would use them again.

Profetta was very professional, courteous, and helpful in my choosing the proper garage door opener for my needs.

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Wonderful experience from start to finish. Highly recommend.

They actually recommended not completing other repairs until I had the doors replaced. It wouldn't be worth the money. Few places do this.

They are fast and reliable.

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unknown

Door spring broke on Labor Day, so called Profeta first thing on Tuesday AM. I actually called 15 minutes before their official opening time and got an answer n the second ring. I described the problem, and also asked if I should repair it or replace the door. After a brief discussion I decided to just repair it. he gave me a price right then for both options, which factored into the decision. He promised someone would be out "later this morning". However, I had a pleasant surprise when the repairman rang my doorbell about a half hour after my call!! I showed him the problem and he got right to work. After replacing the spring he checked over the rest of the door, adjusted the door opener, lubricated the rollers and thoroughly tested it. It works smoothly and flawlessly. The total onsite time was less than 45 minutes and I was good to go. I've used Profeta several times previously and have had similar excellent experiences. I highly recommend them!

unknown

Excellent!

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It went Great!  We purchased a new house and was given 3 remotes for our two car garage.  1 remote worked and one of the keypads worked.  We called Profetta, they came out right away, reprogrammed everything, fixed the door that just wouldn't open, explained the details of the system and were on their way.  We were amazed that everything was done so quickly and they didn't try to sell us anything; in fact we were told we had a great system and didn't even need they tune-up we *thought* we needed.oad

They were my cheapest quote. They were fast and easy to deal with.  One year after installation, I had a small problem with part of the door popping off the track - they came out quickly and fixed the problem with no charge and no questions.

Work provided by Mike.  Very professional, courteous & efficient.  Job done in about 15 minutes.

He was able to install sooner than expected so we were able to avoid the cooler weather. Did a great job with everything.

The problem was repaired quickly, and I was only charged for a service visit.  The diagnosis was that I had entered my code when someone was programming their automatic door, so their code also would activate my door.  I believe it was the neighbor across the road from me.

Everything went very well from start to finish. The salesperson Sam was knowledgeable friendly and patient with all my questions and indecision. Installers Chad and Kevin did a great job. They were prompt courteous and the job looks great. Would recommend them highly.

Dana (the owner) came out to provide an estimate for the job on 05/27. I chose the Amarr Stratford 3000 door, 8x7, white, no windows. The installed price was $625 provided I removed the existing garage door and got rid of it myself. I was told it would take approx 2 weeks for them to get the door, and that they would call a day ahead of the installation so I had enough notice when to remove the old door. They called me the morning of 06/06 (Fri) to let me know they would be there Saturday at roughly 11am. The installer was Mike who showed up on time, got the new door installed in less than 2 hours, and was very personable and professional. The new door looks and works great. Profetta had done some door installations for me several years ago and I was happy with them then so I was glad to be a repeat customer! I do feel the price was just a touch on the high side considering this was a very standard installation with a standard featured stock size door, but not excessive.

2-car garage with overhead door, came with the house when we bought it, started rattling a little bit but gradually got worse to the point of being very annoying. So we called Profetta doors and they were very professional about setting up an appointment. Serviceman arrived on schedule and got right to work, and completed the job within half an hour. The garage door sounds much better now! He explained well what he did and what the charges were.
Only minor complaint that I didn't notice until he left - he put big red and quot;Profetta Garage Doorand quot; stickers on everything! There are no fewer than 5 stickers on the opener unit itself, and each and quot;sectionand quot; inside the garage door. I tried to peel one off but they aren't going anywhere. That is the only reason I gave a and quot;Band quot; for professionalism - wish I had been asked if I wanted the stickers before he did that.

decribed above

Very professional from the first call to the service call. The techs were on time, quick and polite. I would definitely use them again for another job.