G & G Sealcoating & Paving Inc

Note - I tried to use G&G but they quite frankly told me they did not want my business. I contracted G&G to seal our driveway. They were scheduled to show up September 24, 2020. They never showed up and never called to inform me they were not showing up. Office manager claimed that the contractor claimed there was thunderstorms and rain in the area - see the attached photo from the National Weather Service - there was not a drop of precipitation in the Greater Rochester area. After being lied to and common courtesy ignored, I was then told they could not seal the driveway this season. If you want to be treated with blatant disrespect and have common human decency ignored please go ahead and give G&G your business. However, if you have any sense of how business should be done, how to treat people with respect and any sense of customer service, you will think twice before calling G&G.

I called and scheduled an appointment for the sealcoating on first week of one, the date for the ob was set at 6/24/19, on the 21st of June I received a phone call that said they would be at my home on June 24, 19. I prepared the driveway and waited for 17 hours on the scheduled day, NO SHOW. I called G&G the next day and asked why they did not show up. The person I talked to said she had no record of a scheduled appointment, I told her about the initial appointment and the confirmation call on the 21st, She again said she had no record. I reminded her that I am a 20 year customer and would like to have them come to seal my driveway today, she said that her crew was not even in Webster today. I told her that if they could not meet the appointed time and could not seal today that I would go to another sealing company, she seemed indifferent to my comments and if anything came across to me as being indifferent to me. If this is how they treat a longtime customer, how will they treat you as a new customer. Back off from this outfit, they don't seem to know what they are doing?????

The workers splashed sealer on our vinyl siding Molly said they would clean it up They kept cancelling the service call . Over s month later they came out. By then it was to late! I now have stained siding! I have a call in but again no reply! Terrible after the job services! I will not use them again!!

There were certain areas that were not really done well. It was a little too light in one area. It wasn't completely detailed. They kind of give you a range of weeks and they were on time with that.

Went fine! I have used them for 20 years!

Our neighborhood called various driveway sealing companies to see if we could get a neighborhood rate. G and G offered the best price and sealed about 20 driveways for $55 (plus tax) each. The only (minor glitch) was a scheduling issue. We expected them on Monday but something came up. They let us know and did come on Wednesday. The also offered to patch any cracks for free for the scheduling confusion. We are very happy with the final product and appreciate the neighborhood rate. It was a pleasure doing business with them.

The job came out very well, but am surprised how much it has worn out over this winter so far. I don't know if that's how all sealers are, or they just use a lower quality compound. Next year I will try a more expensive company with a different compound and see how that holds up. I think Gand G does a good job, but was expecting the job would last longer than it has.

It went quickly and smoothly.

Gand G did not complete my instructions. I spoke with the receptionist about tarring and filling the cracks. The tarring was performed satisfactorily; however, the small cracks were not worked on. The reason I tried Gand G initially was their advertising stated they performed this service.

Unreliable - take it or leave it attitude from their office. I LEFT IT

We tried calling to get an estimate. We called several times and their voicemail was full every time we called. We are guessing they don't want any more business.

The company did the work within days of my call. They preped the driveway and were very careful in applying the sealant. They left my property neat and clean. I was very happy with the price and the results

Company was difficult to reach for an estimate. Once we got the estimate, the front office did not agree with the estimate that the estimator provided. All 4 driveways were new as of a year ago which I was clear to specify upfront. The shared driveway was resurfaced a year ago. Once we got that closed, the date was scheduled. The team came out on the day and the time that was agreed to. The team was professional and worked quickly and efficiently. They did a nice job of edging the lawns to expose the asphault. They cleaned up the debris to make sure that the seal coating stuck to the new surfaces. In the process of sealing my driveway, sealcoating was splashed on my garage door and garage floor. Called three times to have it cleaned off. Not easy to reach a live person. Front office agreed to send someone out each time. Garage door is still splattered and it is now 4 months later. Seal coating has held up well to a rough winter and the snowplowing we have had through February.

reasonable, responsive, good quality

From start to finish there were some up and downs. It was difficult getting called back and getting the actual estimate done. I called numerous times before actually getting someone to come to the house to do the estimate, this took several weeks. I would call and they would say that someone would come that week to look at the driveway, yet nobody would come. That back and forth went on for about 4 weeks before someone actually came to look at it. Once someone came, it took another week or so before I got the estimate. Once I received it, I then turned in the contract to have the work done. Once they had the contract, it was another couple of weeks before someone contacted me to schedule the work. From start to finish it took 2-3 months. Every time I called, whomever I spoke to was very pleasant and nice to talk to and the workmanship was great! The driveway looks great and I don't think that there is anything they could have done better as far as that workmanship goes. I had a tough time dealing with other companies as well. I was going to get 3 estimates and then decide from there. One company just never returned my calls to even schedule a time to come out, and they other (who was easier to deal with) was $600 higher, so in the end I made my choice. I would use them again, but I would plan on work being done during a different time of year (that was their busy time, which is one reason I can think that they were so delayed in getting back to me). Just know that the process leading up to the work actually being done can be frustrating.

Showed up promptly and on time to do the estimate. We agreed they would do it next time in the neighborhood, so it took a few weeks. When they arrived (with notice of a day or so) they did an excellent job.

I had called them about 3 times just to schedule an estimate. Twice placed on hold and dropped. When finally scheduled a quote, estimator never shower up to do the estimate. I called back again. Was told that someone will call me to reschedule. No one called back. I called again. Same story. In the end, I had called them about 5 times trying to reschedule. To no avail! Last week (this is 2 months after my initial calls), I get a call from them asking if I still needed their services. No thanks!

had been looking for someone to sealcoat my driveway and had read a good review for Gand G on this site so I called. After a pleasant 15 minute conversation on what I was looking for and what services they provided I set up an appointment for the following week and was quote two prices based on how much work my driveway would need which they could not tell me until they arrived. I was Ok with both prices and the services they described so they agreed to come and do cleaning and sealcoating of my driveway and leave an invoice for the services behind when they were done. They called me the night before to remind me they were coming. The next day I arrived home after work and the driveway was looking new and marked with their Gand G sign at the end of the driveway to remind me not to park on it for a couple of days. Invoice for the lower price was waiting for me at the front door and I sent them the check the next day! Easy Peasy. This was the first time I have gotten my driveway sealcoated and Gand G made it a very easy experience so I am defintely going to use them again in the future and would recommend them to anyone who needs this type of service.

The price was very competitive. The workers were punctual, quiet, and did a neat quality job.

I have used them in the past and decided to go with them again for this project. The project went fine. They did the work while I was away from home. We were able to make all of the arrangements ahead of time. When I got home the work was complete and I thought that it was done well. It was very easy and convenient. I was able to send them a check afterwards with no problem. They were among the most competitive for the price of the work. I would use them again in the future.

Excellent. Weather hindered the scheduling and we had to reschedule, but it went well

When I had visited to pay G&G 1 week in advance, they could not confirm the schedule due to computer issues. They did confirm that they could complete as previously planned as they mentioned the house next door was scheduled for the same day. I again explained that I would be out of town and provided them with my cell phone number in case of any issues. They were very disorganized and not very knowledgeable. Thinking that I was all set to have this work completed while out of town (so would not have to park in the street for 3 days) I was surprised to find on my return that the driveway was never completed while the house next door was completed. I called a few days later and they first tried to tell me that it was a rain day so job could not be completed. I then reminded them that there had been no rain all week and that they did complete the driveway next door. I requested my money returned and they said they would send a check immediately. It has now been 1 month & still no check... I would never recommend G&G to anyone... I am surprised they can stay in business...

We received a flier in our mailbox for driveway sealing, the price quoted was good, so I called. We set a date about 1 week out. It came & went, no G&G. I called a few days later & they rescheduled me (no apologies for not showing up & not calling), again about a week out. Again, no show, no call. I called a 3rd time & after being put on hold twice was told they could come 3 weeks out. She never even asked my name, just what town I'm in. I canceled.

This repair job (the first part) was done and the three men were very professional and worked right along (even though it was extremely hot), and when they were done, they were very thorough in cleaning up. I am sure that when they do the second part (will be done on the 30th), it will also be done well.

Terrible. When I called back to find out why no one showed up on the agreed date, I was put on hold over 5 minutes. Because they could not find my info. When they finally found my info, I was told I had been rescheduled to another date. When I asked why no one had called me, the lady kept telling me that someone had called me - even though I stated 3 times no one had called me. At this point the lady was getting rude with me. She then said that the date they had rescheduled me for wasn't going to work and that they'd have to move me out further (by 3 days). I did not agree to the date they wanted and as far as I'm concerned, they handled this so poorly that I wouldn't allow them to do the work if they offered to do it for free. Changing agreed upon work dates, poor communication, and rude phone manners are not the way to treat customers. I would not recommend - there are many other more conscientious companies out there that can do what they do for a similar price.