Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Roy R.
Sep 2013
Auto Tires
First time: Mounted/balanced all four tires.......Not the best balancing job, the whole car vibrated at 45/50mph
Second time: Rebalanced all four.......Still not good, same speed as before, car vibrated.
Third time: Said they found a balancer problem and asked us to come back at a later date. Made another appointment that day.
Fourth time: Rotated and rebalanced all four tires, then we were told that we had TWO bent rims. Took the car home sort of frustrated because they didn't know this before? Contacted the KOST home address on internet and complained TWICE about the way things were handled. Went to my personal mechanic and he discovered that I had a problem with one of the tires on the front and yes I did have two bent rims. My mechanic balanced them as best as he could and did a pretty good job, put the bent rims in the back and told me to replace the bad tire in the front. After this disturbing news I again e-mailed the home office of KOST, in Binghamton, NY, and demanded that they take care of the two tires in the front or I wanted my whole 686.00bucks back or I would go to the next level. I received a call from the KOST store in Oneonta, NY, and the store manager made an appointment with me to fix the bad tires in the front. When my wife and I picked the car up after the two tires were replaced the store manager was so nice to us that I couldn't believe it was the same person from before. Then on the way out the door he told us that we now had FOUR bent rims and I blew up, so I asked him how could this be, his reply about floored me. He said that Subarus were known for rim problems and then I asked him, you also told me that I had a disc brake in the front hanging up and I repaired that myself, but I thought KOST can fix brakes/tires/balance/auto repairs just about anything but major rebuilds. He answered yes and I said so you couldn't have mentioned this to me the first time we had this issue, so I'm to take out of this conversation we are having that KOST can't or didn't want to, or just plane incompetent. The tires that were replaced are better but the vibration is still there, but not nearly as bad as it was. I can not stand people who use every excuse in the world for their own incompetence.
WE WILL NEVER BUY TIRES FROM KOST AGAIN.
Second time: Rebalanced all four.......Still not good, same speed as before, car vibrated.
Third time: Said they found a balancer problem and asked us to come back at a later date. Made another appointment that day.
Fourth time: Rotated and rebalanced all four tires, then we were told that we had TWO bent rims. Took the car home sort of frustrated because they didn't know this before? Contacted the KOST home address on internet and complained TWICE about the way things were handled. Went to my personal mechanic and he discovered that I had a problem with one of the tires on the front and yes I did have two bent rims. My mechanic balanced them as best as he could and did a pretty good job, put the bent rims in the back and told me to replace the bad tire in the front. After this disturbing news I again e-mailed the home office of KOST, in Binghamton, NY, and demanded that they take care of the two tires in the front or I wanted my whole 686.00bucks back or I would go to the next level. I received a call from the KOST store in Oneonta, NY, and the store manager made an appointment with me to fix the bad tires in the front. When my wife and I picked the car up after the two tires were replaced the store manager was so nice to us that I couldn't believe it was the same person from before. Then on the way out the door he told us that we now had FOUR bent rims and I blew up, so I asked him how could this be, his reply about floored me. He said that Subarus were known for rim problems and then I asked him, you also told me that I had a disc brake in the front hanging up and I repaired that myself, but I thought KOST can fix brakes/tires/balance/auto repairs just about anything but major rebuilds. He answered yes and I said so you couldn't have mentioned this to me the first time we had this issue, so I'm to take out of this conversation we are having that KOST can't or didn't want to, or just plane incompetent. The tires that were replaced are better but the vibration is still there, but not nearly as bad as it was. I can not stand people who use every excuse in the world for their own incompetence.
WE WILL NEVER BUY TIRES FROM KOST AGAIN.
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FAQ
KOST TIRE & MUFFLER is currently rated 1.0 overall out of 5.
No, KOST TIRE & MUFFLER does not offer free project estimates.
No, KOST TIRE & MUFFLER does not offer eco-friendly accreditations.
No, KOST TIRE & MUFFLER does not offer a senior discount.
No, KOST TIRE & MUFFLER does not offer emergency services.
No, KOST TIRE & MUFFLER does not offer warranties.