IMPERIAL FENCE COMPANY

Very well. My fence is pretty old and there were others that wanted a lot more money to repair.

unknown

Gate broken within 1 year.  Provider refused to honor warranty, actually denied providing a warranty. The warranty is clearly stated on the contract.
Provider would not meet one on one with purchaser to discuss the situation further.
Horrible "customer service", family owned and operated, and that was a problem.  Daddy would not question what the son said, simply took it as fact.

The fence looks great. We are very pleased with the work. The crew was very efficient and kept busy all the time they were here. The job was finished on time. We highly recommend them.

I found them through my next door neighbor who damaged my fence. He offered to pay for the repair so he called the different people that he wanted estimates from. I had something else that I wanted done on my fence, so if he would have the people I would have them second. We did discuss before he picked one and we were both happy with the same one. The guy from Imperial Fence was knowledgeable and was very reasonably priced as opposed to the other ones. We had a fence stop that matched his fence and went to our garage because I have two very small dogs, 5 and 7 pounds, who can get through 6 inches. I needed somebody to take out the former post and move it over to the vinyl fence and then put up new chain links from those two sections. It was a small amount but it was very important to me. I was putting stuff in there so that my dogs couldn't get out. It didn't look nice. I wanted it to look like it belonged there. He also fixed my other gate that wasn't closing properly and it didn't look nice. When we talked to the guy, he sounded like he knew what he was doing and he did. Everything was done correctly and when he said it would be. I was billed afterwards and to me it was a fair price as opposed to the other people that we had. My next door neighbor had at least five other estimates. He had his rototiller against my fence so it chewed up a section of fencing from one post to another. They did such a nice job you can't even tell that it isn't the original fence. I don't know how they connected it as nicely as they did. He also needed a gate because he has a large vegetable garden in the backyard. He didn't want the rabbits and other smaller critters to get in to eat his garden, so he had a fence put up. Neither one of us paid a lot between the two of us that Imperial made out.

Estimate came in on the lower end and I was promised an install in 2 weeks. After 4 weeks, I called and was told they would be there by end of week. Still no show, no call so I phoned them the beginning of fifth week. Told they would be there end of that week. Again, no show no call. Middle of the 6th week they finally show up. 3 man team began working and seemed to be efficient. Until the second day when I noticed them using spray paint on the fence. I asked why and was told its normal... well I went to see for myself and they had scratched the vinyl coating right off of the fence posts and top poles and in places too numerous to count. The vinyl was literally peeled back. Then I looked at my gates, and they were in even worse condition. The black spray paint was making it worse and you could see the vinyl bubble underneath. I then also noticed they had dumped concrete from the fence posts on my front lawn and spilled it in the street as well. I left several messages for the owner and after 2 1/2 weeks finally received a call back from him. He stated he would be out to review that evening. Surprise - NO SHOW. So 2 more weeks of my calling the reception and only being able to leave messages for the owner. Finally the owner's son shows up out of the blue at my home. Looks at the damage, apologizes, says new gates will be ordered and they will fix the posts and poles and extend my warranty. Ok great I say... well, its been a week now since that conversation and they finally show up one afternoon and take my 2 gates away! Now, no notice that gates are gone and my dog takes off and is almost hit by a car. They come back much later in the day to put new gates on and now have to get back to me on the remaining issues and discuss the warranty etc. I so wish that I could go back in time and hire one of the other companies! Please folks, beware of this company and just say no!