Fences Unlimited Inc.

"Thank you for your business please let us know if there is ever anything else we can do for you"

"FIRST OFF, THE PART IN QUESTIONIS NOT A POST IT IS A TOP RAIL SLEEVE WHICH HAS NOTHING TO DO WITH THE WORK WE DID AT MR PAGONE. WE INSTALLED 7' OF FENCE NEAR THE GARAGE AND BENT A PIECE OF TOP RAIL BACK STRAGHT FOR $587.25. THE PIECE IN QUESTION WAS DAMAGED BY THE NEIGHBORS TREE FALLING ON THE REAR SECTION OF THE FENCE BREAKING THE SLEEVE BY THE HOMEOWNER'S ADMISSION WHICH A COPY OF THE CONTRACT IS AVAILABLE FOR ANYONE WHO WISHS TO SEE. AND YES, WE DO HONER OUR WARRANTY WHEN ITS SOMETHING WE INSTALLED NOT WHEN SOMEONE TRYING TO GET SOMETHING FOR FREE."

"thank you for your feedback you should be coming up on the schedule in the next couple of weeks"

"Mrs. [Member Name Removed] I am very sorry for the lack of communication regarding your fence project. Your fence was ordered along with your neighbors fencing we are at the mercy of the manufacturer and aluminum has been a 14 to 18 week for production and shipping of orders. Your order should be in very soon I will call or email you tomorrow with a up date as time of shipping and installation date, you can call Mark or me direct 716 998-3659 Richard but I will have an answer tomorrow for you. Thank you for your time and patient during this time . Richard Owner"

"thank you for your business and happy holidays"

"I am very sorry for your inconvenience your salesman's father went into the hospital un- expectedly and isnt doing very well I will gladly set up an appointment with another salesman if you would still like us to come out thank you for your understanding in advance"

"3/11 Customer called for an estimate 3/15 Estimate done 5/31 Called to change angle on quote 6/7 Called to talk with salesman 6/13 Called to talk to salesman if not a return call will move on 6/19 Called 7/22 Called to put down her down payment wanted work to be completed by end of September at that time we were 10 weeks out for installs. 8/9 Called for estimate drawing 8/21 Deposit was ran for $1375.00 it wasn't ran on 7/22 due to spelling error we could not find contract asked customer to send a copy of her quote informed us she couldn't find hers it was in the hole which is her husbands office. 10/8 Called for timeline and her install date was 10/18 10/15 Called to cancel install for 10/18 three days before install date and wanted a refund 10/31 Called for her refund at that time we were checking to see if material could be returned at which we were informed it was a special order and could not be returned 11/15 Called again requesting her refund the owner was deciding weather or not to charge a 20 % cancellation charge as stated in the contract 11/20 Customer received a full refund due to the fact their were some errors on timing We here at Fences Unlimited try our very best to make our customers happy and have a good experience but sometimes things happen out of our control and we do apologize for any inconvenience to our customers."

"Thank you for your business and we would be more than happy to service you again in the future"

"We contacted Ms [Member Name Removed] on October the 4th in response to her issues with the gates, wood on metal gates have a 3 to 4" gap for latch hardware most customers are ok some would like it smaller which we extended the wood to close the gap and replace the latch and the customer requested to fill old drop rod hole which we filled with concrete . Hopefully this resolves her issues and that she gets years of good service from her gates. Thanks Richard"

"im sorry about your dissatisfaction but I believe you have the wrong company we have no record of your appointment"