Upstate Heating & Plumbing

"The member is referring to his second use of our services. He used us again because I'm assuming he was happy with our company. His bill came to $422.54 which he came in and paid for. At no time during his conversation with the owner or secretary did he mention any concern or problems with the services he got. He actually talked with the owner about possibly purchasing a heater from us after paying his bill. The only concern the member let us know he had was that he did not want to pay for a service call fee. As we always like to accomodate our customers, we removed $75 off of his bill. It wasn't until a letter from the BBB that we found out the member was unhappy with some work. As we told the BBB, we would of definetly tried to fix any problems with any work that was performed had we known of the problem. The solution the member wanted was for us to do all of the plumbing work in a trailer he recently purchased, which had nothing to do with the work we did."