West Side Movers
About us
Welcome to West Side Movers! My name is Matt Fiore and I am the owner of my family’s multi-generation moving and storage company. Our mission is to be the best NYC mover – known for our top quality moving services and boutique level of attention to detail. Many of our clients are repeat customers, moved with us before, or have been referred by friends and family. We often move different generations within the same family: parents, adult children and their grandchildren. We are located on The Upper West Side yet we service all neighborhoods in NYC including long distance from NYC to anywhere within the United States. Our team consists of experienced movers who work together regularly throughout the year.
Business highlights
Emergency services offered
53 years of experience
Services we offer
Boxes and Packing Supplies., Commercial Moving, Local Moving, Long Distance Moving, Storage Services
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.689 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 13% | ||
| 2% | ||
| 2% | ||
| 4% |
Showing 1-25 of 89 reviews
Daniel P.
Oct 2015
. We're late in getting this review posted, but am happy to put it up now to let you know how fantastic West Side is.
We'd used them a few times before to move stuff into and out of storage. They were always friendly, professional, and efficient, so there wasn't any doubt we'd use them for our move to Philadelphia.
To say they exceeded our expectations is to put it mildly. The job was for packing and shipping, and our apartment was overstuffed with items accumulated over twenty years of living there. The supervisor, Ian, demonstrated a personal investment in the project that stunned us, all the way down to spending four days before the actual move date helping us with pre-packing to be sure we were ready when move day arrived.
The entire team was friendly and professional. It should be noted that Ian is a rather intense individual -- he's not only committed to getting the job done, but making sure you adhere to that commitment as well -- but never less than professional. He handled everything with our old building's management well, and dealt with a potential problem with getting enough time in our new building's elevator without any kind of friction. All-in-all, during a very stressful time in our lives, it was a joy working with him.
The move-in was fast and as stress-free as this kind of thing could be. When we warned Ian that a brace had fallen off our bed a few years ago and they had to be careful in transporting it, he not only took care of it without difficulty, but also had one of his team reattach the brace once the bed was moved in.
Over and over, West Side has proven their skill and worth. This difficult move was the icing on the cake, and we consider ourselves fortunate to have worked with them. If there was an A+ rating, we would not hesitate to give it.
We'd used them a few times before to move stuff into and out of storage. They were always friendly, professional, and efficient, so there wasn't any doubt we'd use them for our move to Philadelphia.
To say they exceeded our expectations is to put it mildly. The job was for packing and shipping, and our apartment was overstuffed with items accumulated over twenty years of living there. The supervisor, Ian, demonstrated a personal investment in the project that stunned us, all the way down to spending four days before the actual move date helping us with pre-packing to be sure we were ready when move day arrived.
The entire team was friendly and professional. It should be noted that Ian is a rather intense individual -- he's not only committed to getting the job done, but making sure you adhere to that commitment as well -- but never less than professional. He handled everything with our old building's management well, and dealt with a potential problem with getting enough time in our new building's elevator without any kind of friction. All-in-all, during a very stressful time in our lives, it was a joy working with him.
The move-in was fast and as stress-free as this kind of thing could be. When we warned Ian that a brace had fallen off our bed a few years ago and they had to be careful in transporting it, he not only took care of it without difficulty, but also had one of his team reattach the brace once the bed was moved in.
Over and over, West Side has proven their skill and worth. This difficult move was the icing on the cake, and we consider ourselves fortunate to have worked with them. If there was an A+ rating, we would not hesitate to give it.
Charon B.
Jul 2015
It was a horrible experience. The guys were nice, but they didn?t bring the proper materials to pack up the rooms. They just smashed stuff together and complained to me the whole time. They also damaged several items. I filed a claim with their insurance and was never reimbursed for said damage.
Response from West Side Movers
"Dear Member, I am sorry you were dissatisfied with our service. It is unfortunate that one of the many fragile items we moved accidentally broke, and subsequently left you with a terrible impression of our service. Our standard practice is two wrap furniture carefully with blankets and cardboard, as well as secure fragile items in heavy duty boxes with proper packing materials. It is our company policy to handle damages expeditiously in the rare case they occur.The option you had selected was to take a policy with a 3rd party insurance company who specialized in coverage for individual high value items. I assisted with the claim immediately once it was reported. Respectfully, Matt"
Tracy M.
Mar 2015
It was okay. They were very overt about getting a bigger tip. Other than that, they showed up and did the work okay.
Response from West Side Movers
"Dear Member, Thank you for saying that you were satisfied with our service and would use us again. I am sorry that we did not receive your feedback sooner since your job was done 1 1/2 years ago. We value your review as we use it to improve our customer experience. Best regards, Joanne Fiore, Owner"
Marigale L.
Dec 2014
unknown
Response from West Side Movers
"Dear Member, Thank you for your interest in our services. We're here to assist in the future. Best, Matt"
Sunhee H.
Oct 2014
They have the worst customer service and service overall. First of all they charged me a lot more money than the original estimate. Also in order to get a "discount" I had to pay in cash. Then once I started unpacking I realized a bunch of my boxes where missing. I immediately called them and their answer was that they were going to check on it and come back to me, which by the way, never happened. I have been following up with them since my moving day (almost a month now) and their answer is always the same but they never follow up. I spent so much more and lost so many things in the moving it makes me very upset that they don't even care enough for their customers to follow up and try to help.
Response from West Side Movers
"Dear Member, Sorry to hear you were dissatisfied with our service. We invite you to view our other positive reviews that we have earned on Angie’s List over the years. At no point during your move into storage, during storage, or during your move out of storage were concerns of missing items or damages brought to our attention. In fact, all Bill of Lading’s and Inventory Sheets were signed upon final delivery indicating items were received, and in proper condition. Our movers take great care in packing and handling fragile items to ensure damages are not incurred. And, we do offer different levels of insurance to cover legitimate claims. Furthermore, the actual fees were within the estimate that was agreed upon when retaining our services. Matt Fiore, President"
Christine B.
Oct 2014
They arrived on time, and competed the move-out very efficiently. We arranged to meet them in Norwalk, CT to drop off the furniture pieces for donation. They were an hour and a half late for that location. Efforts to reach them were not successful, either directly (to the driver's cell phone) or through their office. Following that, they delivered the rest to Westport. Nothing was broken or lost.
The only other negative in an otherwise excellent experience was the driver stating up front that they expected--even required--a 20% tip. I always tip movers, although not usually 20%. I have never been told by anyone that a tip is required. I did tip them at the end of the job, about 15%, which is what I usually do.
The only other negative in an otherwise excellent experience was the driver stating up front that they expected--even required--a 20% tip. I always tip movers, although not usually 20%. I have never been told by anyone that a tip is required. I did tip them at the end of the job, about 15%, which is what I usually do.
Response from West Side Movers
"Dear Customer I personally apologize for your experience regarding tipping. It is our company policy that tipping is appreciated but certainly not required and our men are instructed not to mention tipping unless asked by the customer. Traveling by truck definitely takes longer by car because we cannot take the parkways. Thank you for recognizing the ultimately positive experience you had with the moving job done. We appreciate that since your experience on this move that you chose to use our company again. Best regards, Joanne Fiore, Owner"
Howard S.
Aug 2014
unknown
Response from West Side Movers
"Dear Customer We have no record of moving anyone with that name or address. Please check to see if you have the correct moving company. Sorry you had a bad experience with whatever company you used. We offer excellent service. We take great pride in our work. Many of our customers are repeat customers or someone who has been referred by one. If you find the need to move again--give us a call. Best regards, Joanne Fiore, owner"
Charmane S.
Aug 2014
unknown
Response from West Side Movers
"Dear Member, Thank you for giving us such a rave review and saying that you would highly recommend us. We have an expertize in coordinating complex and high-end moves, such as the one we did for your boss. With appreciation from our moving team. Best regards, Joanne Fiore Matt Fiore Owners"
Lori D.
Jul 2014
unknown
Response from West Side Movers
"Dear Member We appreciate your positive review of our company. It makes us feel good that we have been recognized for the good service we are able to provide. Best regards Joanne Fiore Matt Fiore"
Jessica S.
Jul 2014
My building required paperwork before they were allowed in. They supplied me with everything I needed.
They were right on time and the crew couldn't have been nicer or more professional.
They are true experts in packing and don't mess around.
I had used them before to close my parents' apartment and thought they were wonderful.
They were right on time and the crew couldn't have been nicer or more professional.
They are true experts in packing and don't mess around.
I had used them before to close my parents' apartment and thought they were wonderful.
Response from West Side Movers
"Dear Member Thanks for recognizing our quality service. We love repeat customers! Good luck with your renovation. Best regards, Joanne Fiore"
Barry S.
Jun 2014
unknown
Response from West Side Movers
"Dear Member, We have no record of having moved you. Are you sure you have the correct moving company? In your review you said we moved you on 6/23/14. Also, your complaint indicated that we moved you 10 years ago. I am confused about this review. Regards, Joanne Fiore, owner"
Roberto O.
Jun 2014
Went well. They were fast and accommodating. Nothing was broken. There was some scuffing of a bed frame. They agreed to a reimbursement for that.
Response from West Side Movers
"Dear Member, We appreciate your favorable review of our moving service. Best regards, Joanne Fiore, owner"
Tiffany T.
Apr 2014
This is a mixed review. While they didn't break any of our belongings (large mirror, antique sewing machine, dishes, glasses) and it is a reliable business with a real office and live people answering the phone, there were multiple problems. The individual workers were mostly nice and professional but you can't help but feel that you were "taken." On the outbound trip, with 3 crew members, only 1 showed up on time. After they packed up the truck, they disappeared for over 2.5 hours between my apt and the storage facility just 100 blocks uptown (supposedly for "lunch") and could not be contacted. It took a lot of negotiation not to be charged for that time. Head of crew was very aggressive and unpleasant. On the return trip several months later, showed up 30 min late and forgot to bring the 10 ft ramp needed for my building (despite fact that I had preordered it which they acknowledged I had correctly done). It took 90 minutes waiting time for them to obtain the ramp (again, they tried to charge me for this time). One of the crew scratched our newly refinished wood floor when assembling a simple bed. The office agreed to compromise by removing 2 bookcases for me. However they just left one of them in our building's basement so they didn't keep their end of the bargain. Very aggressive and unprofessional about demanding tips despite mediocre service. Not sure you can get anything better in NYC however. $1300 each way not including tips
Response from West Side Movers
"Dear Member; I just read your mixed review that was posted today about your experience of a job we did for you seven months ago.I wish you had given us this feedback sooner since providing quality service is of the utmost importance to me. This is a small family owned and operated moving company started by my late husband in 1972. I now run the company with my son. Anyway, thank you for acknowledging that we are a 'reliable business with an real office with real people answering the phone.'. I looked into this situation and spoke to your crew chief. Since seven months had elapsed he only vaguely remembered the specifics of the job. He did recall the issue with the ramp which was a miscommunication on our part, as the truck assigned to your job did not have one. We ultimately took hours off the job because it took time to secure a ramp. I understand that moving and having a renovation is very stressful and know that it would have helped, had your move gone seamlessly. I apologized that we may have added to the stress. I hope that by now you are enjoying your renovated apartment. Best regards,, Joanne Fiore, owner Joanne"
Charles S.
Apr 2014
unknown
Response from West Side Movers
"Dear Member, Thank you for taking the time to review our service and giving us an overall rating of A. Best, Joanne Fiore, Owner"
Quinn R.
Apr 2014
Actually, it didn’t turn out very well. They kind of told me how much I should tip them. They said just so you know this is how much people usually tip us. It was really awkward. They were nice to let me ride in the van moving from Brooklyn to New Jersey. When I was riding in the van they yelled and told me people usually tip them this much. It made me feel uncomfortable and I wouldn’t go back to them. It was a big deal purchase. They quoted me $800 or so and then I ended up paying $1000. It was usually 10 percent that I was supposed to tip them. Moving in New York is really, really expensive. Moving from Brooklyn to New Jersey is going rate. Usually they offer like $1000. They did do a good job and didn’t damage my stuff. They didn’t really do anything extra for me and then they also told me awkwardly to tip. They were a good price. Dealing with the company and actually scheduling was great. It was easy. There was a guy that kept calling me to make sure that I had everything. They checked up on me. They were very responsive.
Response from West Side Movers
"Dear Member Thank you for rating us 'A' for Price, Responsiveness and Punctuality and saying that we did do a good job and and all your items arrived in your new home without damage. I am so sorry that you were told what to tip by the foreman, as this is against company policy. To clarify, our policy regarding tipping is that-- it is appreciated but not mandatory--it is up to the customer's discretion. Our movers have been instructed to only discuss tips if the customer asks about it. I can fully understand how uncomfortable this discussion may have been. I am sorry that I am just being made aware of your experience five months after the fact. I will speak to the foreman to make sure this never happens again. He happens to be a very excellent mover--but this is unacceptable. My sincere apologies. If you have the need to move again and would give us another chance, please call myself, Joanne or my son Matt and speak to us directly. We are the owners of West Side Movers, a company my husband started in 1972. Best regards, Joanne Fiore"
Daniel P.
Apr 2014
The movers themselves were fast and courteous; everything arrived safely and was moved efficiently into the new space. Would definitely use again.
Response from West Side Movers
"Dear Member, Thank you for the the nice review. I will share it with the team that moved you. It feels good to be recognized for doing good work. Best regards, Joanne Fiore, Owner"
Sharon M.
Mar 2014
The move went very well. Mark of West Side Movers was very responsive to my request and worked with me to provide an accurate quotation. The moving men were prompt and professional. All items were carefully wrapped and delivered without a scratch. The move was seamless.
Response from West Side Movers
"Dear Member, We appreciate your recognition of our excellent service. We specialize in moving fine art and antiques. We appreciate your positive review. Best regards, Joanne Fiore, Owner"
Bonnie C.
Mar 2014
I would highly recommend West Side Movers. I have a friend who just sold her apartment and moved. I recommended them to her. This is the first company I have ever used that I did not have a page full of problems when I was done. The first move was from Brooklyn to Manhattan. And then I sold my apartment in Manhattan, had about 3 to 4 months, and put my stuff in storage. Their work ethic is fantastic. They were very careful, and considerate of things and me. I just see extraordinary care in their field. They are really good, very competitive, worth the cheapest, and the most expensive.
Response from West Side Movers
"Dear Member, We appreciate your repeat business and your glowing report of our service. We work hard to do a good, careful and honest job. The company was started by my husband in 1973 and my son Matt and I are now running it. We are very proud of the business he created. Warmly, Joanne Fiore & Matt Fiore, owners"
Caloncho B.
Jan 2014
It was an Angie's List Big Deal that I purchased. They were great. I didn't pay any additional. They took very much care. They were careful and very professional. Even though it was a short move, they insisted on packing the whole thing. I didn't want to pay for that much packing but they insisted because of their insurance and their quality, that they had to pack and unpack everything to prevent scratches. My tenants and I were surprised. I wasn't there and my tenants texted me and said that they did such a good job and they were so cute. I have used them again.
Response from West Side Movers
"Dear Member; Thank you for taking the time to write a review of your experience with West Side Movers. We are so happy to get such good reviews. I will share it with the team that did the work. We all like to be recognized for our efforts. Best regards, Joanne Fiore, owner"
Calvin O.
Jan 2014
.
Response from West Side Movers
"Dear Member, Thank you so much for you positive review of our moving service. The goal of our family owned and operated moving company is to provide excellent service. Best regards, Joanne Fiore, Owner Matt Fiore, President"
Angela F.
Jan 2014
It went very well. Two strong guys showed up on time, were helpful and careful could not have been nicer. They got the job done in record time.
Response from West Side Movers
"Dear Member, We greatly appreciate your excellent rating for our service. As a family owned & operated moving company our goal is excellence. Best regards, Joanne Fiore, owner"
Lorraine B.
Jan 2014
Too expensive.
Response from West Side Movers
"Dear Member, Thank you for giving us a rating of A overall and an excellent rating for quality, punctuality and professionalism. We are a 43 year old family owned & operated moving company and we take great pride in our work. Sorry you felt that the cost for this service was too expensive. Best regards, Joanne Fiore, owner"
John B.
Dec 2013
The moving team was excellent -- the guys were professional and very nice.
Unfortunately, I received a quote from the office of $700, but when it came time to settle the bill at the end of the move, another $400 was tacked onto the price that had been quoted. On top of that, the lead mover told me that a 20% gratuity was expected. I didn't have the cash and I didn't have enough in checking to cover it all, so it had to go on my credit card.
I've read about other movers doing this kind of thing, but I expected to pay the amount I was quoted since this company was highly rated on Angie's List. All-in-all, it was a very professional crew, but you should expect to see more dollars added to your total.
There was a question on Angie's List for this evaluation that said, "Would you use this provider again?" AL did not give a "maybe" response as a choice, so I said "Yes." However, my actual answer is only maybe. I will probably do my own move next time with a rental truck.
Unfortunately, I received a quote from the office of $700, but when it came time to settle the bill at the end of the move, another $400 was tacked onto the price that had been quoted. On top of that, the lead mover told me that a 20% gratuity was expected. I didn't have the cash and I didn't have enough in checking to cover it all, so it had to go on my credit card.
I've read about other movers doing this kind of thing, but I expected to pay the amount I was quoted since this company was highly rated on Angie's List. All-in-all, it was a very professional crew, but you should expect to see more dollars added to your total.
There was a question on Angie's List for this evaluation that said, "Would you use this provider again?" AL did not give a "maybe" response as a choice, so I said "Yes." However, my actual answer is only maybe. I will probably do my own move next time with a rental truck.
Response from West Side Movers
"Dear Member, Thank you for highlighting your positive experience with the performance of our moving team for your recent move from NYC to NJ. When providing estimates over the phone we state our hourly rates, prices for boxes, and fees for any additional services required (ex. disassembly and reassembly, or piano). Our estimate's over the phone are based on the accuracy of information dictated to us regarding furniture items, dimensions, number of boxes, packing (if needed) and building conditions. The actual cost may differ based on the reality of these circumstances yet our rates, box prices and fees for additional services remain unchanged on moving day. For a binding estimate with a 'max cost' we advise scheduling an appointment for an onsite quote. Thank you for using our services. Wishing you all the best in your new home. Sincerely, Matt Fiore, President"
Allison G.
Nov 2013
It was an Angie's List Big Deal that I purchased. It was okay. They came to the apartment to see what was there. The foreman explained that the tip should go to him and it should be 20 percent. They took a 20 minute break. They unloaded and brought things upstairs. We went back and forth a little bit because they were saying the time should be 5 1/2 hours and it was more like 5 hours and 15 minutes. I gave them the coupon and they said I had to tell them beforehand and I said that I did. I gave him the tip and payment because the other gentleman were in the van.
Response from West Side Movers
"Dear Customer; Thank you for giving our company an overall rating of A. I would like to clarify our tipping policy. Tips are appreciated but totally voluntary. It is customary to show appreciation when a job is well done. Industry standard is usually 15% to 20% of the labor. Whatever you decide to give is given to the crew chief, who distributes the amount equally among the team. We instruct our men only to mention tips if asked. I will review that policy with my staff. We wish you the best of luck in your new home. Regards, Joanne Fiore, Owner"
Isaac L.
Nov 2013
basically 50/man hour whether truck is used or not.
sounds outrageous .
sounds outrageous .
Response from West Side Movers
"Dear Member, Thank you for your interest in our services. I think you may have the wrong company as I do not see your name or address in our schedule for 10/1/13. Angie’s List will be in contact soon to assist you with leaving a review for the correct company. In the meantime, if you would like an estimate please contact us directly and I am happy to assist with providing an onsite estimate. Best, Matt Fiore, owner"
Licensing
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FAQ
West Side Movers is currently rated 4.6 overall out of 5.
West Side Movers accepts the following forms of payment: CreditCard
Yes, West Side Movers offers free project estimates.
No, West Side Movers does not offer eco-friendly accreditations.
No, West Side Movers does not offer a senior discount.
Yes, West Side Movers offers emergency services.
No, West Side Movers does not offer warranties.