West Side Movers
About us
Welcome to West Side Movers! My name is Matt Fiore and I am the owner of my family’s multi-generation moving and storage company. Our mission is to be the best NYC mover – known for our top quality moving services and boutique level of attention to detail. Many of our clients are repeat customers, moved with us before, or have been referred by friends and family. We often move different generations within the same family: parents, adult children and their grandchildren. We are located on The Upper West Side yet we service all neighborhoods in NYC including long distance from NYC to anywhere within the United States. Our team consists of experienced movers who work together regularly throughout the year.
Business highlights
Services we offer
Boxes and Packing Supplies., Commercial Moving, Local Moving, Long Distance Moving, Storage Services
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 12% | ||
| 7% | ||
| 5% | ||
| 6% |
We'd used them a few times before to move stuff into and out of storage. They were always friendly, professional, and efficient, so there wasn't any doubt we'd use them for our move to Philadelphia.
To say they exceeded our expectations is to put it mildly. The job was for packing and shipping, and our apartment was overstuffed with items accumulated over twenty years of living there. The supervisor, Ian, demonstrated a personal investment in the project that stunned us, all the way down to spending four days before the actual move date helping us with pre-packing to be sure we were ready when move day arrived.
The entire team was friendly and professional. It should be noted that Ian is a rather intense individual -- he's not only committed to getting the job done, but making sure you adhere to that commitment as well -- but never less than professional. He handled everything with our old building's management well, and dealt with a potential problem with getting enough time in our new building's elevator without any kind of friction. All-in-all, during a very stressful time in our lives, it was a joy working with him.
The move-in was fast and as stress-free as this kind of thing could be. When we warned Ian that a brace had fallen off our bed a few years ago and they had to be careful in transporting it, he not only took care of it without difficulty, but also had one of his team reattach the brace once the bed was moved in.
Over and over, West Side has proven their skill and worth. This difficult move was the icing on the cake, and we consider ourselves fortunate to have worked with them. If there was an A+ rating, we would not hesitate to give it.
"Dear Member, I am sorry you were dissatisfied with our service. It is unfortunate that one of the many fragile items we moved accidentally broke, and subsequently left you with a terrible impression of our service. Our standard practice is two wrap furniture carefully with blankets and cardboard, as well as secure fragile items in heavy duty boxes with proper packing materials. It is our company policy to handle damages expeditiously in the rare case they occur.The option you had selected was to take a policy with a 3rd party insurance company who specialized in coverage for individual high value items. I assisted with the claim immediately once it was reported. Respectfully, Matt"
I can't rate this company since I did not use their services. I was under the impression from the Angie's List ad that the Moving Service was $100 and I would receive $50 OFF $100 of local moving service:
"West Side Movers Inc, a highly rated service provider on Angie's List, is offering $100 worth of local moving services for only $50, saving Angie's List members 50%!"
I decide not to go with this company because of the following reasons:
1) The ad was not detail enough and did not explain what "$100" includes on a moving service.
2) The ad did not say "cost and price may change".
3) The ad did not say "limitations and other charges are subject to apply".
I knew that the $50 to move seem to good but let' see what the company had to offer. I was only concerned with 8 heavy items that I could not move. When I order the items to be delivered to my house shipping was $400. So $50 seemed unrealistic but I was hopefully. Everything in my apartment would be wrap and ready to go by me, since I would be purchasing my own supplies for moving. I knew budgetary wise that to disassemble and reassemble a bed would be extra and I was ok with that charge. If I knew the estimate was going to be $600-$700 I would of chose a different moving company. Why pay more to move the heavy items, when first purchase shipping was less than their quote. I don't think that they are a bad company. Somewhere between Angie's List ad and what they include needs to be clear to consumers before purchase of a voucher. I understand they want to drive customers to their business, but an "unrealistic" price is false advertisement. By all means put in the ad, that other cost may incur which will raise the total cost of the moving. To move 40-50 mins away from my current location is not far, and I only want a few items moved. So I don't have an overall view just know this is not how you do business.
"Thank you for considering our service and asking us to visit your apartment for an onsite estimate to assess the total cost for your guaranteed price quote. I understand how this coupon may have been confusing to you and I have reached out to Angie's List change the verbiage so that it is clear. To clarify, the $100 Off of Local Moving service implies just that. An estimate is required in order to know what the move would cost. Good luck with your upcoming move. Best, Matt"
"Dear Member, Thank you for saying that you were satisfied with our service and would use us again. I am sorry that we did not receive your feedback sooner since your job was done 1 1/2 years ago. We value your review as we use it to improve our customer experience. Best regards, Joanne Fiore, Owner"
"Dear Customer Thank you for your positive review. It lets us know that we are meeting our goal of good customer service. Regards, Joanne Fiore, Owner"
"Dear Member, Thank you for your interest in our services. We're here to assist in the future. Best, Matt"
"Dear Member, Sorry to hear you were dissatisfied with our service. We invite you to view our other positive reviews that we have earned on Angie’s List over the years. At no point during your move into storage, during storage, or during your move out of storage were concerns of missing items or damages brought to our attention. In fact, all Bill of Lading’s and Inventory Sheets were signed upon final delivery indicating items were received, and in proper condition. Our movers take great care in packing and handling fragile items to ensure damages are not incurred. And, we do offer different levels of insurance to cover legitimate claims. Furthermore, the actual fees were within the estimate that was agreed upon when retaining our services. Matt Fiore, President"
The only other negative in an otherwise excellent experience was the driver stating up front that they expected--even required--a 20% tip. I always tip movers, although not usually 20%. I have never been told by anyone that a tip is required. I did tip them at the end of the job, about 15%, which is what I usually do.
"Dear Customer I personally apologize for your experience regarding tipping. It is our company policy that tipping is appreciated but certainly not required and our men are instructed not to mention tipping unless asked by the customer. Traveling by truck definitely takes longer by car because we cannot take the parkways. Thank you for recognizing the ultimately positive experience you had with the moving job done. We appreciate that since your experience on this move that you chose to use our company again. Best regards, Joanne Fiore, Owner"
"Dear Customer We have no record of moving anyone with that name or address. Please check to see if you have the correct moving company. Sorry you had a bad experience with whatever company you used. We offer excellent service. We take great pride in our work. Many of our customers are repeat customers or someone who has been referred by one. If you find the need to move again--give us a call. Best regards, Joanne Fiore, owner"
"Dear Member, Thank you for giving us such a rave review and saying that you would highly recommend us. We have an expertize in coordinating complex and high-end moves, such as the one we did for your boss. With appreciation from our moving team. Best regards, Joanne Fiore Matt Fiore Owners"
"Dear Member We appreciate your positive review of our company. It makes us feel good that we have been recognized for the good service we are able to provide. Best regards Joanne Fiore Matt Fiore"
They were right on time and the crew couldn't have been nicer or more professional.
They are true experts in packing and don't mess around.
I had used them before to close my parents' apartment and thought they were wonderful.
"Dear Member Thanks for recognizing our quality service. We love repeat customers! Good luck with your renovation. Best regards, Joanne Fiore"
"Dear Member, We have no record of having moved you. Are you sure you have the correct moving company? In your review you said we moved you on 6/23/14. Also, your complaint indicated that we moved you 10 years ago. I am confused about this review. Regards, Joanne Fiore, owner"
"Dear Member, We appreciate your favorable review of our moving service. Best regards, Joanne Fiore, owner"
"Dear Member; We are a 43 year old family owned and operated moving company and pay our movers a good wage to provide the excellent service we offer. We do not claim to be the cheapest moving company. We do have a minimum number of hours that we pay our workers. Perhaps your job required less hours than our minimum. I am glad that you were able to find a 'no name' company that provided the moving service you needed. Regards, Joanne Fiore, owner"
"Dear Member Thank you for giving us a glowing review.Our aim is to make the moving experience as stress-free as possible. That includes understanding your moving needs and concerns, giving an estimate and structuring the move in the most careful and cost effective way. Thank you for choosing to go with West Side Movers. Best regards, Joanne Fiore, Matt Fiore"
"Dear Member, Sorry we were unable to move you. We only do five moves per day--to maintain quality control. We tend to book up early. I hope your move went well and if you have the need to move again you will consider using our company."
"Dear Member; I just read your mixed review that was posted today about your experience of a job we did for you seven months ago.I wish you had given us this feedback sooner since providing quality service is of the utmost importance to me. This is a small family owned and operated moving company started by my late husband in 1972. I now run the company with my son. Anyway, thank you for acknowledging that we are a 'reliable business with an real office with real people answering the phone.'. I looked into this situation and spoke to your crew chief. Since seven months had elapsed he only vaguely remembered the specifics of the job. He did recall the issue with the ramp which was a miscommunication on our part, as the truck assigned to your job did not have one. We ultimately took hours off the job because it took time to secure a ramp. I understand that moving and having a renovation is very stressful and know that it would have helped, had your move gone seamlessly. I apologized that we may have added to the stress. I hope that by now you are enjoying your renovated apartment. Best regards,, Joanne Fiore, owner Joanne"
"Dear Member, Thank you for taking the time to review our service and giving us an overall rating of A. Best, Joanne Fiore, Owner"
"Dear Member Thank you for rating us 'A' for Price, Responsiveness and Punctuality and saying that we did do a good job and and all your items arrived in your new home without damage. I am so sorry that you were told what to tip by the foreman, as this is against company policy. To clarify, our policy regarding tipping is that-- it is appreciated but not mandatory--it is up to the customer's discretion. Our movers have been instructed to only discuss tips if the customer asks about it. I can fully understand how uncomfortable this discussion may have been. I am sorry that I am just being made aware of your experience five months after the fact. I will speak to the foreman to make sure this never happens again. He happens to be a very excellent mover--but this is unacceptable. My sincere apologies. If you have the need to move again and would give us another chance, please call myself, Joanne or my son Matt and speak to us directly. We are the owners of West Side Movers, a company my husband started in 1972. Best regards, Joanne Fiore"
"Dear Member, Thank you for the the nice review. I will share it with the team that moved you. It feels good to be recognized for doing good work. Best regards, Joanne Fiore, Owner"
"Dear Member, We appreciate your recognition of our excellent service. We specialize in moving fine art and antiques. We appreciate your positive review. Best regards, Joanne Fiore, Owner"
"Dear Member, We appreciate your repeat business and your glowing report of our service. We work hard to do a good, careful and honest job. The company was started by my husband in 1973 and my son Matt and I are now running it. We are very proud of the business he created. Warmly, Joanne Fiore & Matt Fiore, owners"
"Dear Member; Thank you for taking the time to write a review of your experience with West Side Movers. We are so happy to get such good reviews. I will share it with the team that did the work. We all like to be recognized for our efforts. Best regards, Joanne Fiore, owner"
"Dear Member, Thank you so much for you positive review of our moving service. The goal of our family owned and operated moving company is to provide excellent service. Best regards, Joanne Fiore, Owner Matt Fiore, President"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
157 Columbus Ave, 4th floor, New York, NY 10023
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