Tri-State One Rate Movers
About us
We are a full service moving company focused on 100% customer satisfaction. We are the ONLY moving company that lets you choose the rate you want OR beat any rate offered by our competitors. Upon request packing materials and boxes are always free. We NEVER take any upfront deposits. Your bill is paid only upon complete satisfaction. Consumer award 2012
Business highlights
Emergency services offered
35 years of experience
Services we offer
Moving and Storage, Trucking and delivery, White glove delivery service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.02 Reviews
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Showing 1-2 of 2 reviews
Kelley A.
Dec 2014
TERRIBLE, EXTREMELY (UNECESSARILY) STRESSFUL EXPERIENCE due almost solely to the complete lack of professionalism, courtesy, people-and-problem-resolution skills by the head of the local branch of Tri-State One Rate Movers, VINCE. I actually had to resort to calling the police in the middle of this ordeal, seeing no other way to deal with him or the damages and danger to my and my roommate's possessions.
As a first-time user of a moving company, I made some apparently common rookie mistakes that
have cost me very dearly. Please learn from mine to avoid this awful experience.
Some tips ands suggestions:
(1) Inventory / Contract:
I have since found out that real professional movers, unlike Tri-State One Rate Movers, should conduct an in-house inventory in advance of the move. In that way, there are no surprises to either party. A lot of unethical mover companies, like
Tri-State One Movers, will simply take a list over the phone or e-mail. If the customer is one box over, then the
customer is in ?breach of the contract? and the fees start to add up. In my naiveté, I simply e-mailed a list over
to them a few weeks before the move. Unfortunately, my list quickly became woefully inaccurate over time. (My
fault. I will admit.) Vince became very agitated and demanded more money IN CASH (an additional $575) in order to complete the move. He refused to even accept a money order or certified check. Demanded cold hard cash "since I stabbed in the back once and would do it to him again." His ability to work out the situation in a polite and professional matter was non-existent. His overreaction was completely unnecessary since there was a clause in the contract stating a fee per box over the stated
limit. His overreaction, drama and refusal to approach the situation with calmness or sense of resolution caused a lot of unnecessary stress.
(2) Have a back up plan:
From the moment I met Vince, he was extremely rude and unprofessional. My first impression: I politely asked him to request for the two movers not to smoke in the moving van. Vince's reply: "What!? In the 22 years I have been in this business, I have never heard anyone ask that. EVER!"
And it went downhill from that moment on.
(BTW. Vince allowed his movers to continue to smoke in the van but used air fresher to hide the smell. I kid you not.)
In retrospect, I really should have had a back up plan since I needed to be out of the apartment on that day. I had no choice but to tolerate Vince's bullying.
(3) Photos: Do take photos of all your possessions.
During the move, the leg of my sofa got busted. At this point, I was so exhausted and felt
so threatened, I decided not to complain. However, the two movers did notify Vince who was unloading the van
downstairs. Vince had a major fit, called me a liar and told me that the sofa was already broken before the
move! He then produced a tiny piece of cling-wrap and informed me that the cling-wrap had held the leg together before
the move. I responded that regardless of the cling-wrap, I now couldn't sit on the aforementioned sofa as a result of
the move. Vince literally cursed me out and threatened not to deliver my roommate's possessions. (They were making two stops.) That's when I called the police.
(Vince did eventually deliver those items but several of those also
sustained substantial damage.)
(4) Payment:
Real professional movers, unlike Tri-State One Movers, will agree to take your payment / tips after the customer is all moved in and satisfied. That is what Vince and I agreed upon on the phone. Unfortunately, since I was in "breach of the contract", he demanded all the money plus the extra $575 AND a 15% TIP up front. I had no choice since he literally had all my possessions and my roommate's held captive.
A terrible and traumatic experience.
As a first-time user of a moving company, I made some apparently common rookie mistakes that
have cost me very dearly. Please learn from mine to avoid this awful experience.
Some tips ands suggestions:
(1) Inventory / Contract:
I have since found out that real professional movers, unlike Tri-State One Rate Movers, should conduct an in-house inventory in advance of the move. In that way, there are no surprises to either party. A lot of unethical mover companies, like
Tri-State One Movers, will simply take a list over the phone or e-mail. If the customer is one box over, then the
customer is in ?breach of the contract? and the fees start to add up. In my naiveté, I simply e-mailed a list over
to them a few weeks before the move. Unfortunately, my list quickly became woefully inaccurate over time. (My
fault. I will admit.) Vince became very agitated and demanded more money IN CASH (an additional $575) in order to complete the move. He refused to even accept a money order or certified check. Demanded cold hard cash "since I stabbed in the back once and would do it to him again." His ability to work out the situation in a polite and professional matter was non-existent. His overreaction was completely unnecessary since there was a clause in the contract stating a fee per box over the stated
limit. His overreaction, drama and refusal to approach the situation with calmness or sense of resolution caused a lot of unnecessary stress.
(2) Have a back up plan:
From the moment I met Vince, he was extremely rude and unprofessional. My first impression: I politely asked him to request for the two movers not to smoke in the moving van. Vince's reply: "What!? In the 22 years I have been in this business, I have never heard anyone ask that. EVER!"
And it went downhill from that moment on.
(BTW. Vince allowed his movers to continue to smoke in the van but used air fresher to hide the smell. I kid you not.)
In retrospect, I really should have had a back up plan since I needed to be out of the apartment on that day. I had no choice but to tolerate Vince's bullying.
(3) Photos: Do take photos of all your possessions.
During the move, the leg of my sofa got busted. At this point, I was so exhausted and felt
so threatened, I decided not to complain. However, the two movers did notify Vince who was unloading the van
downstairs. Vince had a major fit, called me a liar and told me that the sofa was already broken before the
move! He then produced a tiny piece of cling-wrap and informed me that the cling-wrap had held the leg together before
the move. I responded that regardless of the cling-wrap, I now couldn't sit on the aforementioned sofa as a result of
the move. Vince literally cursed me out and threatened not to deliver my roommate's possessions. (They were making two stops.) That's when I called the police.
(Vince did eventually deliver those items but several of those also
sustained substantial damage.)
(4) Payment:
Real professional movers, unlike Tri-State One Movers, will agree to take your payment / tips after the customer is all moved in and satisfied. That is what Vince and I agreed upon on the phone. Unfortunately, since I was in "breach of the contract", he demanded all the money plus the extra $575 AND a 15% TIP up front. I had no choice since he literally had all my possessions and my roommate's held captive.
A terrible and traumatic experience.
Response from Tri-State One Rate Movers
"Upon arrival at the member's home. It was obvious that the items in the member's apartment exceeded the inventory outlined and signed in her contract. Before we started her relocation we counted 180 additional items and boxes. As per contract it is noted that if the amount of items not recorded in the contract exceed the amount the rate will increase. We always inform our customers about the increase so their aware of it and have the option of us just honoring the relocation by moving what's on the customers inventory list or coming to a monetary amount that's fair to both parties. The member was very deceitful and exhibited acts of delusion by not admitting to the omittance of the 180 items that were visible to the naked eye. I than decided that not moving the member we be in the best interests of me and my company. She promised me that she NOT in any way cause me any hardship nor would she write any bad reviews if we indeed proceeded with her relocation. I knew the type of person she was which is confirmed by this complaint I know find myself having to defend. Nevertheless, we agreed upon an additional $800.00 dollars to offset the additional man hours that it would take to complete her move. Upon completion of her move she than started saying items were damaged when they were not. We moved her and her roommate to their two different address's without incident and our relocation day ended at 12:30 am. I have my two employees and the member's ex-roommate that will contest to my side of the story as to what really transpired. I pray that you (Angie’s list) do not post this member's negative review. It would be the first negative review we've ever had and that alone speaks for itself. If you need any further assistance please don't hesitate to give me a call. (201) 266-0696 With Regards Vincent Caravello"
Doris C.
Aug 2014
Excellent work, very nice people, very agreeable. I think they did a wonderful job. They even called me back about a phone number I had questions about. The service was very fast. I would definitely use them again and recommend them to others.
Licensing
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FAQ
Tri-State One Rate Movers is currently rated 3.0 overall out of 5.
Tri-State One Rate Movers accepts the following forms of payment: CreditCard
Yes, Tri-State One Rate Movers offers free project estimates.
No, Tri-State One Rate Movers does not offer eco-friendly accreditations.
No, Tri-State One Rate Movers does not offer a senior discount.
Yes, Tri-State One Rate Movers offers emergency services.
No, Tri-State One Rate Movers does not offer warranties.