Timber Home Improvements, LLC
About us
Thank you
Business highlights
Services we offer
Doors, Roofing, Siding (including Hardiplank), Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 18% | ||
| 6% | ||
| 0% | ||
| 6% |
The problems we had with this company preceded the completion of the job. The first bid we had from Timber Home Improvements was about $30,000, but if we signed up on this first presentation we could get the job for about $26,000. We signed up, which was my error. Another bid that came in a couple days later offered the job at about $18,500. This was from another reputable company that had done several other homes in our area. Anyway, too late to change because Timber Home Improvements said they would charge us 30% of $26,000 to back out of the contract. My mistake.
The only other problem was that, when they were about 1/4 done with the install, a neighbor (who does construction work) noticed the wrapping material was not the correct type that is required for the neighborhood - and not the correct grade according to the contract we had signed. It was a lower grade and lower cost material than we had agreed to. I brought this to the attention of the main office, who double-checked and agreed that was the case. The lower grade material was removed and replaced correctly and promptly.
All in all, a mixed review. I am happy with the work, but feel duped that I have paid too much. Get at least two estimates is my advice.
We made an appointment and the crew came about a week later. I couldn't believe how FAST they were and how well they worked together. There were at least 7 men and it took them only 3 hours. The roof and vents look great and were a huge improvement for our leaking old roof. They cleaned up and hauled away all the old roof and everything was perfect. I would not hesitate to highly recommend Timber Home Improvements to anyone I know. Our experience with them was perfect in every way and they even called a couple of weeks after the job was done to make sure that all is well. If we had any problems, which we don't, I'm confident they would fix them quickly.
I responded to a cold call by a young man at my door wanting to know if I wanted an estimate for windows. While I was not too impressed with him, I accepted his offer to have someone one from Timber Home Improvements to provide an estimate. This was sometime late in July. Roger LeClair, with the company promptly arrived 7/19/2014, for the estimate. We discussed windows to be replaced and he offered suggestions. His bid seemed reasonable compared to other offers that I'd received years previously. Windows were ordered from the Ply Gem company taking several weeks to manufacture. Elizabeth at the office kept me informed of status, calling to tell me when the windows arrived and to schedule the installation date.
Two Timber staff, Aaron and Jimmy (I think) arrived 15 minutes early for 7:30 a.m. appointment. Began immediately to remove windows beginning with the large picture window in the living room. Amazingly, by 8:20 a.m. all 6 windows were removed and the new window triple panel window placed in the living room. They worked well as a team, both very professional and personable. They answered all my questions and concerns. They have an excellent work ethic, working steadily on the job for the five hours they were here. Sealing the windows was done with foam, as needed and caulking inside and out. No outside framing was removed so there was no painting for me to do, either outside nor inside. The trim boards removed holding the old windows in the frame were replaced with new trim and caulked. All the windows were cleaned inside and out, my floors vacuumed!! I could not have had a more skilled and experienced team of fellows replacing my windows. I completed a short survey, and signed a form signifying that the work was completed. Later, Elizabeth called from the office to follow up my experience with the installation. I have no hesitation about recommending this company. I am very pleased with the quality of the windows installed and the workmanship and care provided. Estimate given, 7/19/2014. Windows installed 9/18/2014.
The work was done quickly, stripping the old roof in one day, and placing the new one on the next, completing it by lunch. I was happy with the level of professionalism shown, and would hire any one of this crew personally if seeking to employ someone that would make me proud of my employees.
It was also very professional to have the Timber Home Improvement inspector arrive as the work was completed, so we could discuss the work, quality, and any problems or questions that may have arisen, making it easy to complete the job, and paperwork required in a timely fashion, giving me freedom to go do whatever I wished and not be bound, waiting for a representative to arrive.
Well done Timber.
All of the Timber staff we spoke with were professional and courteous.
The problem came with time planning. We were given a date and time. We adjusted our work schedules for that date and time. The evening prior, we were contacted by the project manager to say that the date and time would be different due to an unexpected crew problem. When given the new date and time, the time was a range in the afternoon. They did arrive at the end of that range, and they worked quickly and efficiently.
The work they did was good quality, and the clean up was good; we have found bunches of staples in our garden since then, so if you have children, take a good look before they go barefoot.
So overall, I would say that they did good work for a reasonable price. They were professional and respectful. If you want thorough and specific details or to have a specific expectation met, you should probably take the initiative to tell them what your priority is.
Licensing
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