The Bed Bug Inspectors
About us
We are a Bed Bug Inspection organization that employs the use of nationally trained canine teams as well some of New York City's top bed bug inspectors. Since 2009 we have performed over 6000 inspections for residential clients and have worked with the region's top pest control firms, hotels/motels, property management companies. We were New York's first independent NESDCA certified Bed Bug Dog Inspection Company and can offer you an unbiased assessment of your problem.
Business highlights
Emergency services offered
16 years of experience
Services we offer
The Bed Bug Inspectors are here to help guide you. We offer non-biased inspection and answers on how to best solve your individual remediation needs. We offer canine inspections, visual inspections and bed bug consultations.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.511 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 18% | ||
| 18% | ||
| 0% | ||
| 0% |
Showing 1-11 of 11 reviews
Sigrid J.
Apr 2016
My building had hired a canine inspector to inspect surrounding apartments. I asked to be added on, they gave me a discount, as they would already be in the building (normally 250$).
I had looked up the company online, because I had been warned that some companies may sent uncertified dogs, with unreliable results, and had seen that they had a certified dog named Freedom, so I agreed to this inspection by this company. They came with an extremely sluggish looking, totally disinterested dog, whom the handler called Cruise, which barely responded to commands and did not alert anywhere in my or (I was told) in the surrounding apartments.
I complained to the provider, and insisted on a redo, which I have to say, in fairness, they did, on 8/7/2015. This time, they sent Freedom, who promptly alerted to several places on my bedframe. No report was given to me at first, but it was finally sent upon my insistence (I have copies of both reports).
So you want to be sure, with this company, that they actually send you the certified dog.
I had looked up the company online, because I had been warned that some companies may sent uncertified dogs, with unreliable results, and had seen that they had a certified dog named Freedom, so I agreed to this inspection by this company. They came with an extremely sluggish looking, totally disinterested dog, whom the handler called Cruise, which barely responded to commands and did not alert anywhere in my or (I was told) in the surrounding apartments.
I complained to the provider, and insisted on a redo, which I have to say, in fairness, they did, on 8/7/2015. This time, they sent Freedom, who promptly alerted to several places on my bedframe. No report was given to me at first, but it was finally sent upon my insistence (I have copies of both reports).
So you want to be sure, with this company, that they actually send you the certified dog.
Diana G.
Jan 2016
unknown
Jeanne N.
Jul 2014
unknown
Chelsea H.
Nov 2013
I thought it was overpriced for what it was. It was about 10 minutes of a dog walking through the house. There was no moving of the bed or anything. They charged us a lot of money for the service, and then charged extra for them to come out to Peekskill. The dog smelled too - like it had just rolled around in poop. The owner of the dog noticed it and apologized. It was fairly easy to schedule the appointment, however.
Response from The Bed Bug Inspectors
"In the service business we understand that we will never make everyone happy. We strive to and take our business and dogs seriously. We treat all of our problem calls/customers with the utmost importance. Which is why this review is somewhat unsettling as we performed the service on 9/13 and this is the first time we are being made aware of a problem with the inspection. I normally don’t respond to reviews but felt necessary on this one as your harsh words could hurt my family and the families of everyone who works for me. We quoted you a price, at your request as we did a service for your family member. Since your home is about an hour past where we normally travel we charged a little extra for the travel time, which you accepted. Why you gave us an F for price is beyond me? As for an F for responsiveness, this is also quite a stretch. You called on 9/12 and we were at your home on 9/13 before 10 AM (so maybe change that F to an A++++ and say thank you for being amazing!). As for an F for professionalism the woman who went you your home has done hundreds of inspections for me over the past few years and is quite possibly one of the sweetest women you could ever meet. If she was really that bad I wish you would have called me the next day so I could have spoken with her about how a customer felt she gave them “F type” service. As for the smell of a dog, I am not sure how to handle this one? I was not there and I am assuming my handler was being polite when being told her dog smelled? As I see it we were called in to perform an inspection for bed bugs. We did our inspection which we have us being there for 35 min, you have 10 min (this was two months ago so not much I can do about it now). We gave you clearance and peace of mind that was RIGHT! We said you did not have bed bugs and you did not! But since the customer is always right I will say this… Sorry you were unhappy with the price, Sorry about a dog smelling (it’s possible for a multitude of reasons, but be rest assured all of our dogs are groomed regularly and see their doctors more regularly than we do), Sorry we could not be there sooner and we appreciate your compliment for being punctual. Happy Holidays and have a wonderful and safe new year! Jeremy"
Paul M.
Nov 2013
I was impressed with their accuracy. They were able to identify when my parents were infested and not infested. I found them totally reliable. They're very responsible, returned phone calls quickly, and were kind people. If I had followup questions, they called me and put my mind at ease. I had an excellent, excellent experience with them.
Arthur L.
May 2013
The guy and the dog did a thorough examination and didn't find any bed bugs.
Response from The Bed Bug Inspectors
"Thank you for the kind words and please let us know if we can be of further assistance. Jeremy"
Valerie S.
Apr 2013
It turned out well.
Response from The Bed Bug Inspectors
"Thank you for the kind words and please let us know if we can be of further assistance. Jeremy"
Stacey D.
Apr 2013
unknown
Response from The Bed Bug Inspectors
"Thank you for the kind words and please let us know if we can be of further assistance. Jeremy"
Christopher C.
Apr 2013
It turned out great. It's a touchy subject but they were very discrete, very nice, professional and reasonably priced.
Response from The Bed Bug Inspectors
"Thank you for the kind words and please let us know if we can be of further assistance. Jeremy"
Traci A.
Apr 2013
He and his team did a great job, they inspected and I did not have bedbugs. They were very responsive and very personable. I was in a panic and they were very calm and set me at ease. I have referred friends to him.
Response from The Bed Bug Inspectors
"Thank you for the kind words and please let us know if we can be of further assistance. Jeremy"
Irene D.
Aug 2011
Someone came with a dog who sniffed around entire house and told us there was no sign of them anywhere else. We were relieved until a week later we found them in another chair. We put another chair in the trash. We called company back and they immediately sent another man they called the senior inspector and a different dog. There was no charge for the second visit. The senior inspector arrived and thoroughly checked the whole house. This visit produced a reaction from the dog at our couch. We put the couch out at the curb and since that date have not seen any more signs. Hopefully we have seen the last of them. Company employees very professional. We believe the first handler may not have been experienced enough to read the dogs signs.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Bed Bug Inspectors is currently rated 4.5 overall out of 5.
The Bed Bug Inspectors accepts the following forms of payment: CreditCard
No, The Bed Bug Inspectors does not offer free project estimates.
No, The Bed Bug Inspectors does not offer eco-friendly accreditations.
No, The Bed Bug Inspectors does not offer a senior discount.
Yes, The Bed Bug Inspectors offers emergency services.
No, The Bed Bug Inspectors does not offer warranties.