After calling Sleepy's they sent people out to see what was wrong and they said that the foundation should never have been placed on top of the old frame. They removed the frame but did not have the part to attach the foundation to the headboard.Next day two men came to attach the foundation to the headboard but again they did not have the part. I waited 4 hours and they came late. Today they are supposed to send me a new foundation, since the original was damaged by their people. They were supposedto be here at 9AM and here it is 10:30 and THEY ARE NOT HERE!!! I would never recommend Sleepy's to anyone. THEY ARE THE WORST!!!!!!!!!
Description of Work: I purchased a Tempurpedic adjustable mattress foundation from Sleepy's in Edgewater, NJ. The delivery people did not set up the adjustable foundation properly - just plopped it on top of the original bedframe and damaged it. They knew nothing about programming the remote and told me to do it myself.. They also removed a part that was needed to attach the foundation to headboard.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
joseph V.
04/2010
5.0
mattresses
 + -1 more
I 'm so far enjoying my new Mattress, For the price, there should not be charges for old mattress removal and delivery charges should be a lot less if at all. There are companies that remove and deliver as part of their service The delivery people were professional and courteous, set up and removal of old was excellent!
Description of Work: New full sized Mattress was purchased, and was delivered on time, and very rapidly set up, old mattress was removed.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
ELIZ O.
04/2009
4.0
mattresses
 + -1 more
I purchased a queen sized Beauty Rest mattress. I had a fine experience with them. They were not pushy. We tried out a couple of their mattresses and decided on one. Then we purchased it. I think the price was too expensive, but the price seemed to be average.
Description of Work: I purchased a mattress from Sleepy's The Mattress Professionals.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$900
09/2007
1.0
mattresses
 + -1 more
I have taken off at least four times from work to meet with this company and they have not shown up. My mattress is completely sinking in the middle. They make too many promises. Then, they have different companies calling you. It s a mess. Its so frustrating. They tell me they're coming and then they just do not call or show up or anything. Then they lie and make up stories and say they canceled with me. This is a major company too. I just feel horrible because this has been an ongoing battle and I can get no one from this company to simply come out and even look at the product they are supposed to guarantee for ten years.
Description of Work: I bought a mattress from Sleepy's to fit a queen size bed. It is supposed to be guaranteed for ten years.
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Service Categories
Mattresses
FAQ
SLEEPY'S THE MATTRESS PROFESSIONALS is currently rated 3.2 overall out of 5.
SLEEPY'S THE MATTRESS PROFESSIONALS accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, SLEEPY'S THE MATTRESS PROFESSIONALS does not offer free project estimates.
No, SLEEPY'S THE MATTRESS PROFESSIONALS does not offer eco-friendly accreditations.
No, SLEEPY'S THE MATTRESS PROFESSIONALS does not offer a senior discount.
No, SLEEPY'S THE MATTRESS PROFESSIONALS does not offer emergency services.
No, SLEEPY'S THE MATTRESS PROFESSIONALS does not offer warranties.