OPTIMUM ONLINE

unknown

The story is not over, I have not yet decided if I will continue service with them.

I was disappointed with the Optimum pricing and the lack of discounts in
my area 11937.  We considered a triple play package but the cost was
significantly higher than Verizon/DirecTV.  In any event we settled for
just TV.  I'm not happy about the cost and edging towards cutting the
cord.  The first bill was also confusing.  I was expecting an installation charge and first month, but apparently they bill for 2 month periods.  I'm actually waiting for the next bill to come in to provide some clarity.

they called me to inform me that I have to now pay $59/month even if I don't receive the other two services.

I've been using after a optimum for five years now. they lure you in with a respectable price for the first year. After that the price doubles and you need to call up and negotiate a new price after that the price doubles and you need to call up and negotiate a new price every 12 months. They make you feel they are doing you a favor by providing you with whatever they give you of whatever the price they give it to you. Every time you have a problem You call them up and you should be happy if you have any technical knowledge or you could be on the phone with him them for you call them up and you should be happy if you have any technical knowledge or you could be on the phone with him them for hours. It seems that their prices are controlled by some guy spinning a price wheel and every Price that you get is just a random Price that somebody makes up arbitrarily. When using their network The Internet you better hope that it is not raining outside or a lot of people are not using it at the same time because if they are Everything from the Internet to the telephone service to the television on demand to the cable TV program guides slow down to a crawl It could take you 10 minutes to pull up the Program guides slow down to a crawl I could take you 10 minutes to find out what's on a different Channel Internet you better hope that it is not raining outside or a lot of people are not using it at the same time because if they are All services slows down dramatically it seems that every time there is a problem it happens about every other month they make you feel like you are doing something wrong it seems that every time there is a problem it happens about every other month they make you feel like you are doing something wrong when is not your job to troubleshoot their equipment and network.

The network quality is good. Never had any problems getting on the internet or service interruptions. Customer service is prompt, and tech support has generally been competent. The price for internet service is too high in my opinion, but all the providers charge too much for this. All in all a good quality provider.

My bill keeps going up even though I have just a basic cable plan.  I started out with a two year introductory deal at just $80/month.  After the two years were up, however, my monthly bill started going steadily up and I now pay more than $160/month for very basic channels (no HBO, Cinemax, Starz etc.)  I live on a lake with a mountain ridge behind it, and there is no game in town here but Optimum/Cablevision.  No Verizon, and no signals on a dish.  So there is no competition; they charge me whatever they want, and are simply rude when I call to try and somehow get my bill lowered.  I am a senior citizen living on Social Security and disability.  I am told I should be grateful my bill is not even higher!  If I had a choice, I would certainly go with another service provider.

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They did not do very good work. Services were performed by the provider.I have theTelevision and phone service connected but not working.I can't send or receive an email.I don't like them. They showed up on time.I would not use them in the future.

Optimum is a good cable provider and I haven't had any issues with them. They were responsive and there was a service center very close to our home.  The On demand is very good and improved over the years!  Alot of free movies and shows are available as well as pay per view shows.  no complaints here, and would use again!

Other than the price, I had no dislikes. The service is fine. I had no complaints about the service. It's always pretty good.

Everything went smoothly, No problems.

Way to expensive. Dropped it.

Nice service man. Very helpful and did not rush but did everything needed and then even hooked uo my daughters new TV with the cable wires.

tested the system and replaced a bad cable

unknown

I picked my day and they showed up as planned. Not only did he hook my new internet box up but he helped me hook up a TV I had just purchased. The repair man did not have to do that at all, he was very kind and showed me what to do with my hook up. He was very professional, on time, and quick. Before I knew it they were done and leaving. I like Optimum's service for my phone, TV and internet. I would not change my service for anyone.

Overall excellent. Great range of cable channels. Always responded to any questions or problems promptly. My reason for discontinuing service was due to a move from Brooklyn to Staten Island in late March, 2013. Would go back to them immediately if available here.

Representative was knowledgeable as to solve the problem. Was courteous and did a neat job in removing old one. New router was thoroughly tested to my satisfaction.

3/15/14
I reported the problem of a non functioning modem. They came and replaced the modem. System worked for a day or so. System quit and I reported the problem. Another repairman was sent. He traced the lines and found something not up to grade and replaced it. The modem worked for a few days. It quit again. This went on for at least 2 weeks. The last man who came discovered that the problem originated on the outside where someone had improperly installed something knocking my service out.
Each repairman was courteous and interested as to why this problem kept popping up. None of them was condescending or thought of me as a complaining pain.....

Always professional and responsive

It went fine. He found the problem and fixed it.

traced cable, replaced splitters and jacks. Thorough and fast

Switched providers and have not gone back, even for lower rates.