N Y LOFT LLC

The installation was fine.  Two years later, while still under warranty, the handles on my freezer started coming off.  In attempts to get service, I called 10 different times and never got a response until I reminded them that I had spent $75,000.  Repairmen were then sent who fixed the problem, identifying faulty installation (the company's responsibility) as the problem.  Now no longer under warranty, I have the same problem with my refrigerator.  I am prepared to pay for a service call, but once again have been getting the cold shoulder and have made 6 calls in the past 4 weeks, to no avail.  As I am showing my apartment, I am getting frequent questions on why the door handle to the refrigerator is loose.  Dare I tell them it's because the arrogant folks I paid $75,000 to don't' bother to followup with me?  I probably won't do that, but I will certainly tell all the folks buying and renovating in my coop, where I am on the board and vet all newcomers, to avoid like h*** any association with this company.  Sadly for them, I am often complemented on the kitchen when I interview folks paying $1-3m for apartments they want to renovate, but have to tell them that there are problems with the company and to avoid them.  Word of mouth counts for a lot in business, particularly in residential renovation.