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Empire's Aide & Services
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
At Empires Aide & Services we have been in business since 2000.GET 10% Discount when you call. We provide quality, affordable and professional services. We specialize in house cleaning, office cleaning, carpet cleaning, baby sitting and elder care. Our staff share the company's goal of providing compassionate, reliable and attentive service to all our clients. We work in all 5 boroughs as well as in Long Island, Westchester, Yonkers and its surrounding areas.We closely listen to the needs and concerns of all our clients in order to provide the best service
Business highlights
Emergency services offered
25 years of experience
Services we offer
Bronx and Yonkers. We provide quality cleaning service and call after every service to make sure you are satisfied. We have have been named best cleaning services in NYC for 5yrs in a role, Brooklyn, Queens, We specialize in professional cleaning service for residential and commercial cleaning in Manhattan
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8168 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 7% | ||
| 4% | ||
| 1% | ||
| 0% |
Showing 1-25 of 168 reviews
Stacey S.
Aug 2020
It went very well. Our cleaner showed up right on time and was eager to start. She did a tough cleaning job with no complaints and asked for what she needed from us. She finished in good time and did a great job. I would use this service again.
Ke W.
Mar 2020
It went OK but various areas found to be not particularly clean. We were asked to provide/purchase oven cleaner, but then we found out the oven cleaning was not included. They asked us to buy a bunch of "magic erasers" for the walls -- they were not used at all. The cleaner stayed for 5 hours in a totally empty house and missed basic things like wall scuffs, baseboards, oven, toilet bowl upper corners, etc. I feel like we could have done everything she did in the span of 2 hours, tops. What we were happy with: the fridge was cleaned well inside, the floor was clean although it wasn't really dirty beforehand, the windows were clean although streaks were left. Shelves were free of dust. Ultimately, a cleaning service that steals half the money from its employees' excess labor value will never be as good as someone you know and trust. Lesson learned.
Nancy Z.
Feb 2020
Well. The cleaning lady used tons of paper rather than the cloths provided.
Peter T.
Dec 2019
The two cleaning technicians did a very good job - we were quite pleased. Violet was able to book us at the last minute before Thanksgiving and we were so grateful for not having to worry about cleaning the house before hosting guests. Service was professional, polite, and thorough. Thank you!
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you, it puts a smile on our faces and gives us a senses of satisfaction reading reviews like these. Looking forward to working with you again. Thank you!"
Katie W.
Nov 2019
I was extremely satisfied with the cleaning services provided by Empire's Aide. I was able to book a last minute appointment and the cleaners that came did a wonderful job. My apartment looks outstanding, and it was a pleasure to have both cleaners in my home. They arrived on time, made great use of the time they had to clean the place, were very professional and respectful of my home. I will definitely be using this service again - and likely on a regular basis. This was definitely worth the price... I highly recommend.
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you, it puts a smile on our faces and gives us a senses of satisfaction reading reviews like these. Looking forward to working with you again. Thank you!"
Fran L.
Oct 2019
Great. Responsible, reliable, and thorough from first contact through completion of the job, and even follow-up after. I wouldn't hesitate to recommend their services to anyone.
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. Looking forward to working with you again. Thank you! Read More"
Tom M.
Oct 2019
Violet was great to work with and the process and work went well
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. Looking forward to working with you again. Thank you!"
Lisa L.
Aug 2019
I found this company for my mother. Here is her review: My cleaning lady was on vacation and I was desperate for help cleaning. Vivian was better than my usual clean lady which astounded me. My experience with Empire Aides was completely positive. She worked in my home for 5 hours doing deep cleaning and I felt relieved and relaxed when Vivian left my home.
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. Happy to know that Vivian was able to leave that effect with you by the quality of work she delivered. Thank you!"
Cary R.
May 2019
Sabine did a fantastic (or should I say Fantastik®??) job of cleaning a newly vacated 1 BR apartment for an open house. The next day she and Renee cleaned a carpeted staircase that had only been vacuumed intermittently for a while and the surrounding woodwork; everything came up looking much better than I would have thought possible (plus Violet at the agency gave us a discount on the job)…
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you."
Hillary Q.
Feb 2019
This was the most stellar cleaning team ever. Not only super thorough, and professional...but kind beyond belief. Will absolutely hire them again..
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction."
Doris K.
Oct 2018
fantastically; we are having them come back on a maintenance basis, as well as a deep cleaning of the basement.
Response from Empire's Aide & Services
"Thank you for your positive feedback. It was certainly a pleasure working with you."
Marilyn H.
Oct 2018
The dishes looked clean but smelled dirty, all visible appliances were not wiped clean. The cleaner worked on 2 areas, kitchen and bathroom, approximately 3 1/2 hours and the result was unimpressive. My selection was based on the reviews so I’m disappointed and perplexed about the service. I no longer trust reviews.
Dina K.
Oct 2018
Awesome! Lovely staff are so thorough a pleasure to work with. I couldn’t believe how much one person can get done in such a short time. A+++
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction."
Mary M.
Jul 2018
TREMENDOUS!! This is the second time I hired Empire. Stella did an AMAZING job. She was there the first time, and I was happy to see her again. Stella also did an wonderful job. Look at the sparkling floors. Will definitely hire Empire again.
Response from Empire's Aide & Services
"Thank you so much [Member Name Removed] for your positive feedback. It was certainly a pleasure working with you! We are happy that we are able to provide the services you need and to your satisfaction."
Christopher B.
May 2018
Great work!
Irwin M.
Apr 2018
I am very pleased with the service. I have used Empire's Aide & Services occasionally I would use them again and recommend their service..
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction."
Barbara G.
Apr 2018
I hired Empire to clean the two bathrooms in my apartment, as well as the kitchen. Violet sent a lovely woman who left the bathrooms spotless, as well as the kitchen, including the oven and the interior of the refrigerator. We have three cats and I don't think my bathroom floors have ever been so clean!
Rochelle S.
Jan 2018
Vivian was excellent; she was eager to help in any way she could; she asked questions and left the apartment spotless
Jonathan U.
Oct 2017
Considering that there was no furniture, I expected a more thorough cleaning. The shower was not fully cleaned. There were a few dust bunnies left over that I had to clean. Was ok, but I would have expected all of that to be done in the time... especially for the price.
Jonathan U.
Oct 2017
Considering that there was no furniture, I expected a more thorough cleaning. The shower was not fully cleaned. There were a few dust bunnies left over that I had to clean. Was ok, but I would have expected all of that to be done in the time... especially for the price.
Shalini T.
Oct 2017
Excellent but a little pricey!
Lynne M.
Oct 2017
I’ve signed up for every other week as I am very pleased.
Joanne S.
Sep 2017
Our two cleaners were prompt, and began the work immediately. They were so pleasant and responsible,, Any spot I was not pleased with was rectified with pleasure, The women wanted to please and do a great job. We were extremely satisfied and decided to continue working with Empire Aide, BTW, Violet, the owner is the most accommodating and helpful.
Irwin M.
Sep 2017
The person that they have been sending has been outstanding. She is always on time, very professional, and thorough and I would highly recommend them to others.
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction."
Donna K.
Sep 2017
A job well done!
Response from Empire's Aide & Services
"We truly appreciate you taking the time to leave a review on our page and for your positive feedback. It was certainly a pleasure working with you. We are happy that we are able to provide the services you need and to your satisfaction."
Licensing
State Contractor License Requirements
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FAQ
Empire's Aide & Services is currently rated 4.8 overall out of 5.
Empire's Aide & Services accepts the following forms of payment: CreditCard
Yes, Empire's Aide & Services offers free project estimates.
No, Empire's Aide & Services does not offer eco-friendly accreditations.
No, Empire's Aide & Services does not offer a senior discount.
Yes, Empire's Aide & Services offers emergency services.
No, Empire's Aide & Services does not offer warranties.