They have been very rude. The management has been very rude. It's very hard to switch banks. If I could, I would switch. The teller is very polite.
Description of Work: I use Citibank for banking. I made a deposit and a withdrawal with the teller.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
TED R.
07/2007
3.0
financial advisor
 + -1 more
Citibank has the greatest website investment opportunities in the business. They go above and beyond for their customers. This is a big city and nobody really cares, but overall, the experience I had with Citibank was not so hot. I have back up withholding. They told me to go to the branch. I got a diligent man there. He told the people over the phone that they did not know what they were doing. They told me to contact the IRS because I had a serious issue. The IRS said there were no issues. The IRS wrote me a letter explaining backup withholding and why it was not applicable to me. I got a letter of apology from Citibank. They said the person on the phone messed up my social security number and they thought I was an illegal alien. I asked them why this could not be resolved any faster. Again, this company is only as good as their worst employee. Some of them are marginally competent.
Description of Work: Citibank handles my investments. I am a gold member with a large amount of money invested with them. They assist me with financial planning.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
MICHAEL D.
05/2007
5.0
mortgage broker
 + -1 more
Citi-Bank was great to work with. They talked us through every step of the way and answered all of our questions thoroughly. We felt very confident with this company and they made the whole process very smooth. They were very professional and responsive.
Description of Work: We got the first mortgage we have ever had through Citi-Bank when we purchased our home. They had drawn up all the necessary paperwork and had everything ready to go when we closed on our home.
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Service Categories
Banking/Credit Unions,
Financial Planning,
Mortgage Companies
FAQ
CITIBANK is currently rated 3 overall out of 5.
No, CITIBANK does not offer free project estimates.
No, CITIBANK does not offer eco-friendly accreditations.
No, CITIBANK does not offer a senior discount.
No, CITIBANK does not offer emergency services.
No, CITIBANK does not offer warranties.
CITIBANK offers the following services: CHECKING & SAVINGS ACCOUNTS. CREDIT CARDS. LINES & LOANS. INVESTING & FINANCIAL PLANNING.