California Closets of Upper East Side

I recently moved into a co-op where the previous owners installed California Closets in all but two of the closets, the linen and coat closet. I really needed to install a system in these closets and make a few minor adjustments to an existing system. I wanted to go with CC so that they would match the existing closets, which is why I was willing to pay the premium. I walked into the CC office on a Friday and a sullen receptionist scheduled me for Monday morning with a designer. The receptionist asked me all these weird questions about location and zip code. These were weird, because the CC office I was in is located in my building. It seemed odd that she didn't know her own office address and zip code. The designer arrived on Monday morning on time, but immediately freaked out because I have two dogs ... two small, quite, laid back dogs. She insisted that I lock them up in another room. If she had dogs issues, I would have preferred the sullen receptionist to inform me and schedule someone else. She then went to ask me what I wanted, but really didn't listen. She kept saying how she was going to "save me some money", and "you don't need that". I never told her I had cost issues or a budget. I had just moved in and was in the process of doing work. I would prefer to have what I wanted vs saving a couple bucks. I finally ordered what I wanted, but she seemed very rushed to get out of the apartment. In hind sight, it may have been the dogs, who were locked up in another room. She was able to schedule the installation for Thursday morning, four days later, which was GREAT! Unfortunately, come Thursday morning, the installer could only complete one of my closets and the adjustment to the existing closet. The designer had measured one of the closets wrong (in her rush to get away from my dogs?). The installer remeasured and came back the next day. He finished the work while I was at another appointment while my husband was home. Unfortunately, my husband did not know the plans. The "new" closet" was not what I ordered. I'm not sure why they did it, but it is different than the agreed upon plans, and has less space! I called the CC office on Monday to tell them I was not happy. The designer came back that day (dogs all locked up) and scheduled the installer to come in on Tuesday ... while I was in class. It was the only time they had free. I reluctantly said yes. I really wanted to be there to make sure they did the job right, but then I thought, it is only a linen closet. How hard can this be? Well, again, it was wrong. I called back that day, and the next available day they could come was Friday afternoon. Friday afternoon came, and the installer actually did what I wanted ... according the the plans originally laid out. I was happy that they installed my closets so (relatively) quickly, but I would have been happier if they had measured correctly and installed what I ordered instead of taking four trips to install a linen closet with six shelves all the same size.

The closets are beautiful and were installed and delivered exactly on time. We had some follow-up work that needed to be complete and it was done promptly. One caveat, we found our designer Sherry very difficult to work with and sometime rude. I recommend California Closets, but suggest that you ask for another designer.

They were great. They did a good job. They followed instructions well. They were a little slow to come back for touch-ups, but otherwise they did a good job.

The price is high compared to other company's, but this shop was close by, convenient, and were able to meet my short time line. I am pleased with my closets. The only disappointment post installation for me was that my shelving unit areas from closet to closet are not compatible and I am unable to exchange shelving between the two.

I THINK THAT THE INSTALLATION WENT QUICKLY. THE THING I DIDN'T LIKE ABOUT THE STORAGE UNITS WAS THAT IT COULD NOT HANDLE A LOT OF WEIGHT. THE CREW HAD TO REPAIR THE UNITS THREE TIMES. I WILL GET A PROFESSIONAL NEXT TIME BECAUSE THIS WAS EXPENSIVE.

THEY ARE TOO EXPENSIVE. IT IS NOT REALLY CUSTOM WORK. THEY HAVE THESE THINGS THAT ARE PRE-BUILT AND IT IS PRETTY EXPENSIVE FOR THAT KIND OF WORK. I WOULD SUGGEST JUST HIRING A CARPENTER.

I REALLY LIKED THIS COMPANY A LOT. I THOUGHT THEY WERE VERY PROFESSIONAL. I THINK THAT ALL OF THE WORK THEY DID TURNED OUT GREAT. THEY WERE EASY TO WORK WITH AND DID EXACTLY WHAT WE WANTED THEM TO DO.

THEY CAME OVER QUICKLY, AND THEY DID EXACTLY WHAT THEY SAID THEY WERE GOING TO DO. THEY GAVE ME THE SERVICES THAT I WANTED. THEY SHOWED UP ON TIME, AND DID GOOD QUALITY WORK.

THEY DO REALLY GOOD WORK. IT WASN'T EXCELLENT, BUT IT WAS REALLY GOOD. THEY WORKED VERY QUICKLY. I THOUGHT THAT THE PRICE WAS A LITTLE BIT HIGH, BUT THAT WAS THE ONLY THING I DIDN'T LIKE. THEY WERE PLEASANT TO WORK WITH.