Better Homes & Offices Cleaning Service

"Mr [Member Name Removed], Better Homes Cleaning Service has been in operation since 2006 and never operated or serviced a home or apartment in Staten Island, period. Let me say this again we have no customers not one in Staten Island. We service Brooklyn, Manhattan. Bronx and some parts of Queens. When a merchant first sign up with Angues List they asked for the areas serviced and those are what you would see show up on our portal. My Angies List merchant manager notified me that i had a negative review from someone who said i never got back to him. I told him i reply to all my customers request none came in from anyone in Staten Island. My manager logged in to Angies List portal and searched all my incoming request for cleaning and did not see your name or location. He said this person did not call your company. He recommended that i contact you and have it straightened out. I immediately contacted you sending a message explaining my position. I also asked that you delete your review but you never did. Yes i have gotten calls and messages from people with questions from outside our service area and yes i replied telling them we do not service your area. If Angies List sees no trace of you contacting us and i have no information showing you did then you did not. I know there are cleaning companies who try to slander other cleaning companies by writing negative reviews. The fact that you never deleted your review tells me you did it with intent. I hope you are at peace with yourself."

"[Member Name Removed] thank you you. We do appreciate all first time customers who value what we do enough to leave us a review. It is understandable not every review will be positive and i accept that. On the other hand i and any team working with me do try to stand out. Gone were the days when a customer called the the company and expressed their dissatisfaction. Oh how I missed those days. Reviews destroy small businesses like ours because we don't have the capacity to hire people to handle damage control. When a staff does not pull their weight we ask them to leave. Thanks again [Member Name Removed] it was.a pleasure working for you."

"[Member Name Removed] you just made my eyes watered. Thank you for an EXCELLENT review. Better Homes & Business Cleaning Service and staff are fully aware that the cleaning field is highly competitive. To make [Member Information Removed] mark it is important that we go the extra mile , turn up for all appointment, call if you are running late, have honest people who won't steal from your customers and give good customer service support. [Member Information Removed] lot of our customers book from another state or outside the country so we make it easy for them by extending payment. There will be problems every company does but how you address and resolve the issue is key."

"Thanks [Member name] nothing please us more than a satisfied customer. We greatly appreciate your feedback it means a lot."

"[Member Name Removed] Thank you for your kind words means a lot to small businesses like ours. In response to our 3hr minimum policy, in the beginning we did work with marketing platforms who forced us to accept 2hr and 2.5hr cleaning. It turned out to be a disaster. People would purchase 2hr when they really needed 3hr or 2.5hr when they needed more. Due to this problem we found ourselves working for longer hours just so not to get a negative review. Speaking as a professional cleaner there is no FULLY FURNISHED apartment studio or one bedroom that can be cleaned in 2hr or 2.5hr. Not if you want a thorough job. Our policy is if the job is completed earlier than the scheduled time then we will find something else to clean to fill the time. We will not leave with time unused. Once again thanks."

"Thank you [Member Name Removed] for this review really appreciate it. Yes we do try very hard to please our customers by making sure it is a Job well done. We will continue to strive for better ."

"Thank you [Member Name Removed] for your review. Customers like you help to keep us in business. A review means so much for small cleaning companies. We will continue to do our best going forward."

"[Member Name Removed] thank you soooo much for your A grade review. This gives us the drive to continue To do our best."

"Thank you so much [Member Name Removed] for such a wonderful review. I am happy that you are pleased with the quality of your completed work. In the many years we have been in operation we have become one of the most trusted cleaning companies in the New York area. . We have been in operation since 2006 and not one reported incident of stolen or missing property by a cleaner staff. I consider this a great achievement."