Bed Bug Laundry Service

I used this service last summer and sent approximately a dozen garbage bags of laundry and over 30 pieces of dry cleaning. My laundry turned out fine, but they LOST ALL 30+ pieces of dry cleaning including several designer pieces. They also stood me up several times for delivery, dodged my calls and ignored American Express' calls when they called about crediting me for the cost of the service (which they did bill me for both laundry and dry cleaning). I had to go through several people (and weeks of calls and inquiries) before I got to a manager who could actually assist me. I never did get my clothes back and was only reimbursed a fraction of their value. Because I lost all confidence in them due to the customer service, I ended up having all the laundry re-cleaned because I was nervous about their work. Working with them was an incredibly stressful experience that ended up costing me significantly in lost money and clothes....not to mention time.

We had the unfortunate experience of bringing bed bugs home from a weekend at a Catskill's motel. It was a family wedding, so we had to go and there were very limited options in terms of accommodations. Needless to say, we have completed our 2 month nightmare of eradicating our home of those nasty pests. We caught them early (we saw a few live bugs in our suitcases when we returned home). Still, we needed to treat our home the same as if we had a heavy infestation, which included hot drying and laundering ALL clothes, bedding, drapes, stuffed animals, etc. It was an overwhelming task, but finding the Bed Bug Laundry Service was the only thing that kept me out of an insane asylum. They treated us with respect, accommodated our schedule, discreetly picked up everything on a Sunday morning, and returned everything after the 2nd treatment (our exterminator treats with 3 treatments, each 2 weeks apart). They worked around our schedule, and returned EVERYTHING clean, fresh, and neatly folded or dry cleaned....I mean even down to the Barbie doll's mermaid skirt that was accidently mixed up with my daughter's clothes. Not one belt, hook, or sock was missing. I expected to lose a few things with the shear volume that I was sending out, but to this day, I have found not one thing missing. More importantly, all clothes came back clean and bug free. As an added caution, I hired the services of a canine bug detection company, and had the dog inspect my home following the treatments and all the cleaned clothes and he found nothing, so we are BUG Free. I hope I never need to use the Bed Bug Laundry Service again, but if I am ever faced with this again, I will not hesitate to use them again. I would highly recommend them to anyone finding themselves facing bed bugs.