American Leak Detection of NYC & Long Island
About us
Established in 1974 American Leak Detection (ALD) was founded and is headquartered in Palm Springs, California. With more than 140 offices in eight countries, technicians have detected more than 5 million leaks, saving customers millions of dollars in costly repairs. The company is dedicated to water conservation, resource protection and providing eco-friendly services. The NY office of a ALD proudly serves the 5 boroughs of NY, Long Island and the Hudson River valley. Established in 2011, it is staffed by a team of technicians who utilize the advanced training and tools developed over the 38 years in addition to their extensive experience in the roofing, pool service, and building contracting industries to enable our customers to find leaks of any nature. Our office specializes in infrared thermography inspections of building envelopes, Roof/vapor barrier/waterproof membrane vector analysis, and sealant inspections using ultrasonic frequencies.
Business highlights
Services we offer
Claims Investigations, Infrared Leak Detection, Inside Walls, Leak Detection, Plumbing Leak, Pool Leak Testing, Slab Leak, Spa & Fountain Leaks, Swimming Pool, Swimming Pool Leak Repair, System Leak Survey
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 10% | ||
| 0% | ||
| 0% | ||
| 10% |
"Our Technician, Jarrod, performed a high-definition infrared camera analysis for the [member name removed] group. This is a highly efficient and accurate method used by American Leak Detection. The camera revealed multiple points of water entry into the wall through the shower tiles due to weakening grout. The invoice included a detailed report illustrating the source of the leak and the issue at hand. We regret the confusion expressed in this review and appreciate when customers bring up this type of misaligned rhetoric so issues can be resolved rather than played out on-line in the most misleading fashion imaginable. Regardless of this disingenuous review, pictures and a detailed report have been supplied to the [member name removed] Group. If businesses could upload a PDF to Angie’s List, we would post the report in its entirety. We would never charge the public for our services if no service was rendered and hope that following Angie’s List subscribers will believe our rebuttal since we have an overwhelmingly positive reputation. Timeline of events: “10/17/13, the leak technician, hereafter the "tech", arrived at customer’s address. The tech reviewed the issues at hand before proceeding to determine the cause of the water damage. Below is a summary of the tests conducted and the findings resulting from the tests: After further review of the problematic area it is determined the leak is coming from the grout in between the bathroom tiles of the bathroom stall. The tiles will need to be removed and damaged area underneath replaced then re-grouted and tiled.” The above quoted statement was supplied in writing to the [member name removed] Group upon invoice. Payment is stopped on customer’s credit card. 1/23/14 a negative review is posted on Angie’s List."
My contractor followed the report, and made numerous corrections. At present, after 2 months, we have had no more leaks. We will have to see what happens in the months to come, to see if the problem has been solved.
My only complaint with this company is the problem of communication. I carefully emphasized, when I called them, that they would be coming to my summer home in Montauk, which was a 3 hour drive from where I lived year-round in NYC and I would be driving this distance on the day of their visit, to meet them at the house. When they did not arrive on time in Montauk, I called their offices and eventually the call was returned. Apparently, the 2 service men had been delayed in traffic, and instead of calling me at Montauk,, they repeatedly attempted to call me at my NYC phone number! A silly mistake, but it did cause some aggravation.
I have a three-family house, and did an extensive study of my water usage when I got an $1,100 bill for three months' usage of water and sewer from New York City's Department of Environmental Protection. My previous year's bill for the same period was about $300.
I called American Leak Detection on Monday, January 28 and they came in the next day. Jerrod, who is one of the co-owners of the franchise, arrived on time and presented as thoroughly professional and knowledgeable.
By isolating the water meter he was able to eliminate it as the source of the problem.
He then went into the bathrooms and kitchens for all three apartments using specialized instruments for reading the activity of water in the plumbing systems.
He discovered major, and SILENT, problems with two toilets which are the obvious causes of the problem. I have every confidence that EVERY possible source of leak was tested and that the replacement of two toilets at cost of about $300 will make the utility bill come back to earth in the next period.
They examined the water-stained walls, and went into the attic with flashlights and tools including a moisture detector and an infrared camera. They found a very small area under the roof that had elevated moisture in it, and examined the area below it. They found that water from that area would likely drip onto a metal pan and then be distributed to the walls underneath in the pattern that was evident.
Then they went up on the roof to the corresponding area. In spite of the fact that there was a hornet's nest up there, they examined the area and took photos and brought them down to me to show me the likely explanation. They recommended a particular repair to the area where the roof gable meets the siding, and also a modification to the gutters there. They emailed me a complete report, with the photos, moisture data and infrared pictures and their recommendations. I now have something specific to show to a roofer about fixing this leak. I am completely confident that I am on my way to solving this dang problem once and for all.
Licensing
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