Al Terry Design & Construction

Al came over, discussed hie ideas for the deck with my wife and I. He was personal, professional and kind. We were lollipops for him and what he planned out for us.His crew was great (especially Colbert, Dave and another guy whose name escapes me.) They took care of everything, were respectful of my home (especially the floors. Just great overall.I do have to say that getting in contact with Al was pretty difficult at times but he's a busy guy. It is frustrating though. They did a great job EXCEPT for these few things:
1) They were supposed to finish oiling a part of the deck that Al himself said that needed to done.
2) Their choice for the ironwork company for the fence were ridiculous (Not only did they do a half A*& job where they had to come back to fix it) they installed to sections of the fence backward. I actually didn't notice it until we went to set up the deck for the summer.
3) The solution that they had for re-routing the gutter pipe was an accordion style pvc thing that leaked from the beginning, was sealed and now leaks worse than before. Al told me to that we would try it out through the winter and if it failed he would find a company that could do the customized work. This gutter pipe work was part of the contract.
Well, I've called him, emailed him and called him again and again for the past few months - as of the writing of this- and have gotten NO RESPONSE. None. Radio silence.I now have some boards that are cracking (did I mention that this was ipe wood and the job is only 7 months old), a gutter pipe that leaks badly down in front of our neighbors window and the guy who owns this company ignoring me. Next time I hold the last payment until the work is completed and double checked.
His work is essentially great and he acts very caring and professional  but then he doesn't! Very odd and very disappointing. I now have to hire another company to come and fix the pipe that he contracted to complete.
Very disappointed by this final part of my experience with Al Terry. Oh, and I even paid him cash for some of the work....

Project went very well, It was mostly a roof deck design and construction. The fence was a companion part of the project to help visually block the roof top utilities.

Al Terry was the main contact for design and consultation. We did get about four estimates, Al Terry was in the middle on cost (that is not the lowest) but the design and quality factors played an important role with us. We were able to check several references as well. From start to finish was about 2 months, partly due to our own scheduling tightness. They were able to schedule much of the work on weekends when we could be there. Over all the project was stress free and well done. We are very pleased with the workmanship, the utility and the aesthetic of our deck and Al was able to use Forest Stewardship Certified lumber.

Al was very responsive from our first email. He promptly provided an estimate, and once we agreed on the job, his team began the job within days. Al proactively showed us design and material options for the work, and made recommendations when asked. When the weather was bad, his team continued to work at his shop. In contrast with most other contractors we've worked with in NYC, Al and his team were honest, heard-working, and courteous. His team was comprised of real craftsmen, who cared about the quality and appearance of the final job. We paid a lot for the work but it was definitely worth the investment.