Sears Home Services

I had my bathroom partially remodeled by Sears Home Pro in December 2017. So far it has given me nothing but grief and they are impossible to reach! I had my shower/tub combi changed into a walk-in shower, but the chrome top part of the sliding door came scratched. They promised to replace or fix it, then went silent. Follow this by mold in the caulking at the shower basin bottom (and NOT I can assure you for lack of cleaning, because I'm that crazy person who wipes down the shower after every use). It is so deep in there I haven't been able to remove it. The caulking around the drain is lose and also has mold. And the caulking where the shower surround meets the ceiling is already fully cracked. This is after 7 MONTHS of use, though the mold problem occurred within 3-4 months. So far I have tried to reach them for 3 months; zero response. DON'T USE THEM!

Guess I said it all in the first paragraph. It was horrible service - was overcharged and treated in a very poor manner. No call backs to explain, no calls to make sure they finally fixed the problem (which they didn't completely).

It took less than a half hour to diagnose and repair problem. Tech cleaned up after himself as well. Did not try to sell me additional services which is rare and important to me.

I've had no problem having them come out and fixing things. They're very prompt, and you get to speak to a real person who knows what they're talking about.

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I would use them again in future.

I would use them again in the future.

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Our snow blower was a pretty good one but the starter was not working and it had a flat tire. We debated, get it fixed our buy a new one. Well all the lower cost new ones the motors come from China. We knew ours was Canadian and kicked a*** in the winter. So we called Sears. The guy came out and boy did he know his stuff. Just terrific, professional guy. Had to order parts which he did, then came back, fixed the unit and we it ran like a charm during all of last winter's many storms! BTW did not matter that we had not bought this from Sears. They fix anything right at your house. Highly recommend.

.One of the worst experiences of my life. Equipment promised was not what was installed. Sears uses sub contractor and then tells me to speak to them. I signed the contract with Sears based  on I thought a good name. They have done everything possible not to give me what was ordered. If not resolved soon am considering litigation.