Richie Bros., HVAC
About us
15-20 employees. No subs. Cost is determined by the job. No travel charges. Service fees apply. Extra charge for after-hours service. Family owned & operated. Additional DBA - RVB Mechanical Corp. Additional email - [email protected]. Additional contact name - Richard V Barzelatto. Additional fax - (914) 698-0047.
Business highlights
Emergency services offered
39 years of experience
Services we offer
HVAC, Installation and repair of air conditioner, cooling, duct cleaning & heating., inspection
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.220 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 10% | ||
| 0% | ||
| 15% |
Showing 1-20 of 20 reviews
Jeewon P.
Dec 2021
We asked a house inspector who inspects houses all over Westchester and has seen all sorts of HVAC installations and is extremely picky if he could give us a recommendation for an HVAC company. The only company he felt comfortable telling us to try was Richie Brothers, a company whose work he had seen. I had several HVAC contractors come to quote a new system. Richie (the owner of Richie Brothers) came himself. Very quickly it became clear to me that he was operating at a different level than the other HVAC contractors. I asked a lot of questions and the devil was in the details. He was the only contractor who bothered to actually look at the spaces that were going to run on this system so that it could be sized properly; he was going to test our condensate lines for 2 weeks to make sure there was no leak (compared to the day or two that others proposed); he was going to seal the edges of any new ducting he put in place; he was going to replace the flue piping all the way to the wall, unlike all the other HVAC contractors. No shortcuts. And he was an experienced, walking encyclopedia of HVAC. The crew that Richie sent was very experienced and good at what they do, but Richie still stopped in every day of the installation to specify how he wanted things done and to check on quality of the work installing the Trane system. During the installation, we came across some hiccups with our existing ductwork and our chimney flue. I know that most contractors would have just plowed ahead to try to finish up and move on to the next job and leave us with a problem (or safety risk) to deal with later. Richie made sure these were corrected and left us with something that was 100% safe and high performance. Richie promised that the system we would get would be like getting a new car - everything would be made turnkey so that we wouldn’t have to worry about anything. And that’s exactly what we got. I was so impressed with Richie Brothers and would recommend them without hesitation.
Geoffrey B.
Jun 2018
They come when scheduled and do a good job maintaining my systems.
Seth K.
Mar 2017
Richie was very responsive in assisting us with replacement of our furnace that blew out over a cold Thanksgiving weekend. He had us up, running and warm again with a new furnace in a few days. The price was expensive, but that was a function of the equipment itself. Richie Bros. labor was perfect. They are worth the price!
John H.
Mar 2017
Richie Brothers is the most overpriced HVAC service provider in the area. Please, whatever you do, get a second quote before engaging these guys to do anything. I was charged $4,700 to install a small compressor and wall unit that could be purchased online (retail) for $2,000. They installed it in less than 1 day. Although I understand service providers need to make a living in that they mark up units and they need to be paid for their labor, this markup is outrageous. Afterthefact (shame on me), I got a new quote for the same compressor and installation and was quoted $2,500. Do not use Richie Brothers unless you really want to get ripped off!
ERIC S.
Feb 2016
unknown
F B.
Feb 2015
They first sent an estimator to check what we had, and discuss our needs and options, and to make a firm quote based on what we decided. Then, when we went ahead, they scheduled the work for the next day, and showed up on time to the minute.
The crew knew their business, and cared about doing a first class job, leaving our home as clean as before they arrived, with no surprises about needing something else done for added cost. At the end, one of the men took photos of the finished job, which seems to be company policy, and shows that the boss cares about the work that's done.
All in all a 1st class operation in every respect.
The crew knew their business, and cared about doing a first class job, leaving our home as clean as before they arrived, with no surprises about needing something else done for added cost. At the end, one of the men took photos of the finished job, which seems to be company policy, and shows that the boss cares about the work that's done.
All in all a 1st class operation in every respect.
Response from Richie Bros., HVAC
"Thank you very much Mr. [member name removed], it was a pleasure working with you. We appreciate your review and look forward to continually providing you with expertise and reliable service!"
Linda Z.
Feb 2015
Richie Bros has been my HVAC provider for 13 years. During that time, Richie Bros has replaced the air conditioner / air handler, the hot water boiler and most recently the steam boiler. In every case, the Richie Bros team are the same experienced technicians who know the systems that heat and cool my house. I don't have to explain where anything is; they know. Given the complexity of the job, Richie himself led the project which required three experienced technicians at any one time over a 4 day period.
Richie Bros is at the upper end of the cost structure, but for that price he puts trained professionals on the job who understand how a complete system operates. The old system was removed and the new system installed. Anyone can hook up a steam boiler and walk away. Richie will do the right job end to end. That means testing for CO, checking connections for leaks, joining new pipes to the steam boiler, and connecting electrical wiring between the controls and the steam boiler. He also installed a new digital thermostat. Richie is a stickler in asking his team to follow all applicable standards including safety procedures (an all clear test of the chimney flue for leaks or the presence of CO.). They inspected and tested the system to detect any malfunctions. He is willing to and has come back to the house several times to ensure the system functions properly. I cannot emphasize enough that in addition to the equipment installation, there was not one mark on the wall or on the carpet in the living areas leading to the boiler room.
You get what you pay for and, in this case, the Richie Bros team consistently delivers to a high standard. After all, it's more than buying and installing new equipment. Anyone can do that. It's also about knowledge, training, professionalism, establishing a long term relationship and trust.
Richie Bros is at the upper end of the cost structure, but for that price he puts trained professionals on the job who understand how a complete system operates. The old system was removed and the new system installed. Anyone can hook up a steam boiler and walk away. Richie will do the right job end to end. That means testing for CO, checking connections for leaks, joining new pipes to the steam boiler, and connecting electrical wiring between the controls and the steam boiler. He also installed a new digital thermostat. Richie is a stickler in asking his team to follow all applicable standards including safety procedures (an all clear test of the chimney flue for leaks or the presence of CO.). They inspected and tested the system to detect any malfunctions. He is willing to and has come back to the house several times to ensure the system functions properly. I cannot emphasize enough that in addition to the equipment installation, there was not one mark on the wall or on the carpet in the living areas leading to the boiler room.
You get what you pay for and, in this case, the Richie Bros team consistently delivers to a high standard. After all, it's more than buying and installing new equipment. Anyone can do that. It's also about knowledge, training, professionalism, establishing a long term relationship and trust.
Response from Richie Bros., HVAC
"[MEMBER], thank you very much for your review. You have been a very loyal customer over the years and we appreciate your continued commitment to Richie Bros., HVAC. We look forward to continually providing you with expertise and reliable service for your home! THANK YOU AGAIN :)"
Jeanne M.
Jul 2014
unknown
Response from Richie Bros., HVAC
"[removed member name], We appreciate all reviews, good and bad, as it gives us access to our customer's thoughts and feedback and allows us to provide optimal service. So, thank you for your review. We do not have your name connected to this address in our files. Under this address we did complete an annual heating maintenance service on the system on October 29th, but do not have record of any call backs in reference to the issue you have described. We have also been back to service this address several times after this incident, are you sure you are reviewing the right company? Please contact our offices to rectify this complaint and hopefully post a more positive review. Thank you very much, Stephanie Office Manager Richie Bros., HVAC 914-576-7661"
LISA P.
Apr 2014
Richie Bros. did a fabulous job 20 years ago and they did a fabulous job now. The (Trane) system they originally installed worked flawlessly for 20 years --Richie Bros. cleaned and serviced it each year but only once or twice did it ever need a repair. I was reluctant to replace the system since it still worked but wanted to improve efficiency, cut my electric costs and get the available rebate. I also feared the mess of taking out the old equipment and installing the new. Well, I had nothing to fear. First, Richie was most responsive and came by to walk through with me exactly what he needed to do and was happy to price out various options--he never pushed a high end approach but let me make the decision. He also told me exactly what I had to do with all my stuff in the attic to make the space accessible to his men. Once I made the decision to move ahead, Richie was able to start as soon as I could clean out my attic. Richie sent two crews (four individuals) on Monday 4/14 and they finished yesterday, 4/16. All of the workmen have worked for Richie for years--they were lovely and did an absolutely meticulous job. They covered their boots with protective slippers so as not to scuff my floors and put down drop cloths everywhere in the vicinity. They worked quietly and efficiently and expertly. I couldn't be happier with the job Richie Bros. did and would give them the highest recommendation. (They also sent an incredibly neat and professional team to clean our ducts.)
Response from Richie Bros., HVAC
"Thank you VERY much for your kind words :)"
Anthony D.
Mar 2013
It was a terrific experience in a bad situation. This scenario is exactly why I have an Angie's List account.
My wife and I noticed when we returned from vacation that there was water in our carpeted basement by the washing machine outside the boiler room. We thought we had a leak in the washer and set out to clean up the water before it did too much damage. Long story short, it turns out it was our boiler that was leaking water and operating in a dangerous state.
I went on to Angies List to find local plumbers that could come out right away. After making a few calls I was connected with Craig at Richie Brothers. He dispacthed someone immediately to come assess the situation. The gentleman came onsite, explained what had happened and laid out our options.
He then bled the system and drained all the water so it would not continue to leak in to the basement. He was methodical and prepared. Not to mention extremely neat in doing his work.
Once he was done, I went back on Angies List to bid out the work to Richie Brothers and 2 other companys. I do this as a matter of practice though I was leaning towards Richie Brothers anyway. After hosting the other two and reviewing bids I was more than happy to go with Craig and the guys at Richie Brothers. I was not disappointed.
My wife and I noticed when we returned from vacation that there was water in our carpeted basement by the washing machine outside the boiler room. We thought we had a leak in the washer and set out to clean up the water before it did too much damage. Long story short, it turns out it was our boiler that was leaking water and operating in a dangerous state.
I went on to Angies List to find local plumbers that could come out right away. After making a few calls I was connected with Craig at Richie Brothers. He dispacthed someone immediately to come assess the situation. The gentleman came onsite, explained what had happened and laid out our options.
He then bled the system and drained all the water so it would not continue to leak in to the basement. He was methodical and prepared. Not to mention extremely neat in doing his work.
Once he was done, I went back on Angies List to bid out the work to Richie Brothers and 2 other companys. I do this as a matter of practice though I was leaning towards Richie Brothers anyway. After hosting the other two and reviewing bids I was more than happy to go with Craig and the guys at Richie Brothers. I was not disappointed.
Response from Richie Bros., HVAC
"Thank you VERY much for your kind words :)"
Jenny F.
Jun 2011
Working with Richie Bros. was a pleasure through the entire process. Richard, owner, came out and priced the job. He was very professional and congenial and throughly discussed what we wanted done, what we hoped to acheive with the new system and the options we had. He was creative in suggesting how to deal with replacement equipment and realistic about how much efficiency would pay off versus be overkill. He was flexible about scheduling and extremely prompt.
He and his workers arrived promptly on the appointed day and worked through the day until 9:45 p.m. managing to do all the work in that one day and avoid leaving us without air conditioning on a hot summer's night. His crew were extremely hard-working, polite and professional. They cleaned up after themselves beautifully and, unless we looked at the equipment, it was hard to know we had had the systems replaced.
Richie was very careful in his recommendations and was the only of five vendors to advocate replacing our refridgeration lines to the new condenser. THis involved cutting through concrete which he did and repaired the concrete. I was very impressed that he was so thorough even when he could have avoided a complex and tiresome job.
He and his workers arrived promptly on the appointed day and worked through the day until 9:45 p.m. managing to do all the work in that one day and avoid leaving us without air conditioning on a hot summer's night. His crew were extremely hard-working, polite and professional. They cleaned up after themselves beautifully and, unless we looked at the equipment, it was hard to know we had had the systems replaced.
Richie was very careful in his recommendations and was the only of five vendors to advocate replacing our refridgeration lines to the new condenser. THis involved cutting through concrete which he did and repaired the concrete. I was very impressed that he was so thorough even when he could have avoided a complex and tiresome job.
Response from Richie Bros., HVAC
"Thank you VERY much for your kind words :)"
Philip S.
Jun 2011
Worker tenaciously identified problem and worked until it was resolved. Hard working job by a professional who clearly knew what he was doing.
Response from Richie Bros., HVAC
"Thank you VERY much for your great review :)"
Catherine Z.
Mar 2011
Office staff very accommodating in scheduling a time. Technician was running late and called me twice to update me on his expected arrival. Work went smoothly. The overall price seems too high for the service provided and the time expended.
Response from Richie Bros., HVAC
"Thank you VERY much for your great review!"
Catherine C.
Mar 2011
I called the company and explained the problem. They gave me some advice over the phone for temporarily handling the problem. A technician came within two days of my call . The technician was professional in every way (prompt, courteous). His work was neatly done, and he took time to answer my questions regarding my heating system. I would use this company again.
Response from Richie Bros., HVAC
"Thank you SO much (removed member name) - appreciate your business and kind review :)"
Jason T.
Aug 2010
Overall a decent job, but charged $90 for the switch that costs wholesale $30 max. That combined with a $150/hr. labor rate equalled $240+tax for 30 minutes of work. Also didn't appreciate having him driving over the edge of my lawn on his way into the driveway.
Response from Richie Bros., HVAC
"[Member name removed], Thank you for your review. We appreciate our customers feedback, whether good or bad. It allows us to provide optimal service in the future, with your concerns noted. We stress to our customers that online sources are not reputable. We buy our parts directly from HVAC manufacturers that have proven track records of reliability and consistency. We warranty our parts as well, as opposed to an online provider that does not provide warranties. As far as the labor rate, this is an industry average. We do offer contracts to our customers that allow for significant discounts on parts and labor. We have readjusted invoices for customers who elect for the maintenance agreement and are always open to working with you if your argument is fair. I am very sorry about your lawn. If something like this happens in the future, please call the office right away and we will be sure to accommodate you appropriately. Thank you, Stephanie Office Manager 914-576-7661"
Catherine K.
Aug 2010
I ended up needing my HVAC service on Super Bowl Sunday. I bought the contract because they promised that I would get service when I needed it and when I had an emergency they didn't show up. It was worthless.
Jorge S.
May 2010
Very professional and responsive techs, who understood our system much better than the people who had previously had our maintenance plan. Way better service than Cottam Heating and Air Conditioning, who we had previously used for close to 2 years. Would have been smart to switch sooner.
UPDATE:
Read my latest posting on November 17th. This company doesn't know how to handle customers. That said, I stand by my previous comments regarding the quality of their work. Prior to my most recent experience, I would have given them an "A," but, unfortunately, management shows an utter lack of respect for its customers. I can't justify recommending them to others, so a "C" is as high a mark as I can give them.
UPDATE:
Read my latest posting on November 17th. This company doesn't know how to handle customers. That said, I stand by my previous comments regarding the quality of their work. Prior to my most recent experience, I would have given them an "A," but, unfortunately, management shows an utter lack of respect for its customers. I can't justify recommending them to others, so a "C" is as high a mark as I can give them.
LINDA E.
Sep 2008
It is literal a work of art. He even said it was a shame to have to put sheet rock up over the installation! They are super honest, he takes pride in his work, they use high quality products, wear booties, and you will never find a better HVAC contractor than this company.
Response from Richie Bros., HVAC
"Thank you VERY much for your great review :)"
Homeowner
Feb 2006
THEY WERE EXCELLENT AND VERY GOOD AT WHAT THEY DO. THEY GET HERE, ARE ON TIME, AND THE SERVICE GUYS ARE FRIENDLY. THEY DO TEND TO BE EXPENSIVE. THEY WERE VERY PROMPT WITH WHAT THEY DID.
Response from Richie Bros., HVAC
"Thank you VERY much for your great review!"
Patty M.
Feb 2006
THEY CAME WHEN THEY SAID THEY WOULD. THEY WORKED EFFICIENTLY AND WELL. I BELIEVE THEY DID A GOOD JOB BECAUSE EVERYTHING IS WORKING FINE.
Response from Richie Bros., HVAC
"Thanks SO much for your great review :)"
Licensing
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FAQ
Richie Bros., HVAC is currently rated 4.2 overall out of 5.
Richie Bros., HVAC accepts the following forms of payment: CreditCard
Yes, Richie Bros., HVAC offers free project estimates.
No, Richie Bros., HVAC does not offer eco-friendly accreditations.
No, Richie Bros., HVAC does not offer a senior discount.
Yes, Richie Bros., HVAC offers emergency services.
No, Richie Bros., HVAC does not offer warranties.