FRANK GRAVES IRRIGATION

Made an appointment and Frank & his associate showed up on time. Frank is humorous and his associate seems to be new, prob a trainee. Frank cleaned the backflow preventer which seemed to be the culprit of the low pressure in the irrigation system. However, my whole house was now left without water b/c Frank tinkered with water valve and apparently the valve had a gauge drop. He had to call back-up for the replacement valve. Waited for a long time but the person never showed up. Eventually he had to run to the plumbing store which is super close according to him to purchase the replacement valve. The bill came as a surprise at a whopping 600 without itemization which I do not believe is reasonable for two hours. I believe I got charged for the time they were waiting for this guy who never showed up and potentially full rate for the trainee who wasn't needed. Try to reason with Frank but he stood firm on the invoice. Initially I was expecting for a fee quote before they do any work, but they were checking stuff and one thing led to other, I never got a chance to ask and they never mentioned anything about the quote. So that's on me, but I expected a bit more professionalism from them to give me a head's up before deciding to charge me 600 after most of the time they spent on the property was waiting on to get the water valve they broke fixed. A little advice, he said that he had to buy a valve that had no lead in it so it's expensive. If you use them for plumbing work, make sure they always buy lead free pipes. TLDR - Called for irrigation problem but they ended up breaking my whole water supply and charged me 600 to fix it.

Well, Called Frank Graves on 03/20/14 ,left a voice mail. Few hours later someone called back , asked him to quote a price on installing new sprinkler system in the backyard. Was told that Someone named Robert would stop by the house to inspect the backyard between 2 pm - 4 pm and would be able to give a price.
On the given day, no one showed up at the house between those hours, waited for them, had to change things around for the appointment. The outcome was waste of time, and when i called them , there was no one at the business phone number to answer the phone, left a voice mail.
Very disappointed with there way of conducting business, glad did not do any business with them. 


Update:

Apparently someone from Frank Graves did stop by my house at some point as i found their business card in my mailbox.

They replaced a couple of sprinkler heads for me and a couple of days later it started to leak again. I thought they were expensive.

.Called for an estimate 2 weeks prior. Was given an written estimate explaining the complete layout, zones, type of heads to be used,    backflow check valve, brand of heads and timer. They showed up at 7:45 and were done by 3:30. They were very neat and curtious and left the lawn with minimal damage from installing the lines. Was very happy with the job and would recommend them to  family.

It took the serviceman extra time and a lot of effort to locate the shutoff valve and the blowout access. He took it in stride, took the time to solve the issues and did the job well.

it went fine.  punctual and without any issues.

We loved the estimate. He told me to call after Labor Day because he was busy. We think we are going to hire him. He wasn’t pushy; he was very laid back. He was informative. He was an older man in is 60's and he knew exactly what he was talking about. I liked it that he said that I wouldn't be able to see that he had touched my backyard. He would clean up the dirt and not leave any dirt leftover on my grass and he would repair any sprinkler line that was cut. The quote was great and we are just waiting to get the money and then we will call him.

Frank’s people are great! They are responsive and professional.

They did maintenance on my sprinkler system just this morning and they did a good job. The price too was fair.