Custom Concrete Design, LLC

Beware of this contractor Mark Rakitovan A.K.A. known as
Marinke Rakitovan. He definitely does not know how to stain basement floors or
how  to lay an Epoxy floor. Mark is
listed on the Concrete Network as a contractor that knows how to lay concrete
finishes. Mark came to my home in late June to collect money to start a Job on
July 10 , 2013 with a brochure from Custom Concrete Design, LLC to
give me an idea as to what he could do. At that time we discussed what I wanted
for my basement floor and, prices an agreement was made.  Mark started the job on July 9, 2013. A job
that should have taken no more that 4 day turned into 3 weeks. After mark collected
the money to start the job he said he would not be able to start for a couple
of days because he had to order the products that would be used from
EliteCrete.  The products comes in three
days later and Mark shows up to start the Job. When Mark removed all the tile
from my floor he told me that the concrete had to be sanded. Day 2 Mark came in
with a sander and a helper and sanded all of 5 min before he said that the
sander was making too much dust and that he was going to take another approach.
Since Mark did not sand the floor the floor is still not even and we have a lot
of lumps and bumps in the floor in in some places the Epoxy shades varies.  The following week Mark shows up with a
primer for the floor which goes on like paint he take a couple of days putting
this white solution down and waiting for it to dry. In the next step Mark puts
down the color that is suppose to be a grey but when the solution dries it
turns almost white. In the last step to this process, the floor gets buffed
with a steel wool pad attached to a machine then Mark puts down an acrylic
sealer, there is spots in the floor that he did not cover with the sealer, the
sealer  eats through the solution that he
put down, the following morning my floor has a high acrylic shine but it has scratched
marks under the acrylic that was caused by him buffing it and in some spots you
can clearly tell that the floor did not dry before he put the acrylic on the
white solution melted .  This is
unacceptable. I tell Mark that he has to fix the floor and he tells me that I
can cover it with Epoxy but he is not paying for the Epoxy. I give him $650
more in addition to the $3850 I had already given him. Marks comes back and
puts down the Epoxy and the next morning and by noon he tops It with an Acrylic
finish. Once again he misses spots and I have white spots in various places in
the floor not to boot his foot print as a reminder how he screwed up my floor.  This project was a nightmare not to mention
during this ordeal Mark did not show up some days because of 1 day his daughter
got sick, another day his brother in law got sick, then he had a funeral, and
now we are still waiting for him to come back and fix his mistakes but he is in
the hospital. Since I have had so many delays I have had time to research this
contractor which I should have done in the beginning but he is listed under the
Concrete Network and I trusted this Network. Should have thought something
strange when asked to have his first check made out to LLC, and the second
check in his name. If asked Mark will say he has been in the concrete business
for 20 years when in fact he is listed as owning NYC Carpet Cleaners LLC
business and he has only been in business for 4 years.  I am only asking Mark to return the Epoxy I
bought and I will do it myself. He was suppose to contact me on August 2 when
he got out of the hospital and it is not August 7, not holding my breath.