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Empire State Plumbing, Inc.
Thermostat - Install or Replace, Central A/C - Install, Central A/C - Service or Repair,
About us
Empire State Plumbing is a family owned and run business founded by Tom Darling in 2006. Our employees are all family or friends. They're not just a number like the big companies that buy up all the small mom & pop shops so they can monopolize the area and charge you whatever they want to. Your money stays right here in upstate New York, and your satisfaction is our priority. Thats why we stand behind our work with a full 12-month warranty on all repairs. We can handle all of your Plumbing, Heating, Air Conditioning, Sewer, & Water Treatment needs with our highly trained and experienced technicians and our Flat Rate Pricing with Menu Options that will ensure you only pay the amount you agree to before any work begins. Call or click today for our fast & friendly service.
Business highlights
19 years of experience
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.825 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 16% | ||
| 0% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 25 reviews
Alexander L.
Sep 2025
Google Review
Kyle is the man!!!
Mike I.
Sep 2025
Google Review
Kyle was phenomenal, friendly and professional. Highly recommend
Vicky P.
Sep 2025
Google Review
Kyle came to my house, friendly polite. We connected. Spoke highly about the goal of Empire Plumbing.... spoke with Tom the owner shortly after very impressed with the culture and company! If I could give 10 stars I would. Family owned business doing it right! Keep up the great work!
Shellie S.
Sep 2025
Google Review
Needed new furnace Justin ordered it installed it everything was working beautiful within a week (In October) I'm always satisfied with Justin's work and he's always so nice and very professional he knows his job and he does it well. Shellie Silva
Kenneth R.
Sep 2025
Google Review
Great service beginning to end. Victor provided knowledge and guidance from the get go in assisting with selection of hot water heater unit. Victor and Kyle were professional and skilled in installation. All in all a10 out of 10 experience. And I am confident that if there are any issues - they will be there to address them.
Joan R.
Sep 2025
Drain Line Breakage - Camera Locate
We had a clogged sewer line... They came and evaluated it... Determine that we have to replace the line because it was broken... Everything went smooth as could be start to finish
Jenn M.
Sep 2025
Tankless Water Heater - Install
Empire State Plumbing recently installed a tankless water heater for us, and the experience was excellent from start to finish. They were fast, professional, and offered very reasonable pricing. The team was clean, respectful of our space, and the overall service was top-notch. Highly recommend them if you're looking for quality work and great customer service!
Lauren B.
Sep 2025
Drain Clog or Blockage Clearing
Have used them for multiple different projects and issues and always completed in a timely manner informative and helpful no matter the issue or request. Will definitely continue to use Empire State Plumbing on all our future plumbing projects!
Linda O.
Sep 2025
Tankless Water Heater - Install
Tom and his team are the best in the capital district!!! They have done projects in my home quickly and efficiently. Always clean up when they are done! Super knowledgeable and professional! Hire the best-Empire State Plumbing!!
Michael B.
Sep 2025
We have hired Empire State Plumbing a few times and they have been professional from start to finish—always on time, friendly, and great at explaining things. They clearly know their stuff, fixing my issue fast and doing a top-notch job. You can tell they have tons of experience. Definitely my go-to for any plumbing needs!
Jaclyn F.
Sep 2025
Sewer Main Install, Replace or Repair
Efficient, knowledgeable, and honest Technicians. Overall a great company and experience. I would highly recommend Empire to my family and friends!
Richard P.
Sep 2025
Water Heater Installation and Replacement
Very professional and knowledgeable. Replaced water heater efficiently. Prices were way battery than expected!
Tony C.
Sep 2025
Drain Line Breakage - Camera Locate
😎#veryPROFESSIONAL
Tim R.
Sep 2025
Central A/C - Service or Repair
Appointment was fast and very professional!!!! Highly recommend them for any service needs !!
Wayne G.
Sep 2025
Tankless Water Heater - Install
Tom and his crew were great. On time, experienced, and attentive to our needs. I would 100% stand by his team and would recommend him to friends and family.
Tony S.
Sep 2025
Water Heater - Repair or Service
I had an emergency situation in the middle of a snow storm and empire plumbing was there for me when I needed it the most. Complete professional from start to finish
Briahna D.
Sep 2025
Septic System Repair
Empire state plumbing is the best! I can’t thank them enough! Not only are they hard working but they also are quick and get the job done right the first time!
Shari O.
Apr 2011
N/A
Drain Clog or Blockage Clearing
I was very happy with the quick response and the service.
Robert H.
Mar 2011
N/A
Drain Clog or Blockage Clearing
Not a complex job. Nice congenial helpful rooter guy. But wanted to be paid in cash. This is always a very bad omen for me. I pay taxes; he should also. He accepted my check.
Dennis R.
Oct 2010
Tankless Water Heater - Repair
pleasant and efficient
Bob C.
Oct 2010
I am pleased with the work Tom did for me. He is very knowledgeable and willing to share his knowledge. He was friendly and always professional. He came and worked when he said he would, had the correct parts and tools. I would recommend him to others, and will call him again if I need other plumbing work done. Ask him were the word " Plumber " originated.....
Mike D.
Sep 2010
Sump Pump - Repair or Replace
very good work & professional.
Andrew L.
Sep 2010
Tom was very friendly and professionally. Initial estimates seem to be high but was fair when the job was completed.
Jayne V.
Jul 2010
Water Heater Installation and Replacement
came on the same day as I called for estimate, promptly when he said he would and returned later in the day to complete the job. Very happy with the service
Scott P.
Jul 2010
Great experience, Tom got the job done quick and was gave great service.
Licensing
Insured
State Contractor License Requirements
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FAQ
Empire State Plumbing, Inc. is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
Empire State Plumbing, Inc. accepts the following forms of payment: CreditCard
Yes, Empire State Plumbing, Inc. offers free project estimates.
No, Empire State Plumbing, Inc. does not offer eco-friendly accreditations.
No, Empire State Plumbing, Inc. does not offer a senior discount.
No, Empire State Plumbing, Inc. does not offer emergency services.
Yes, Empire State Plumbing, Inc. offers warranties.