Yost & Campbell Heating & Cooling

My nightmare began Wednesday 11/27/24 day before thanksgiving . Boiler would not turn on . Called Yost and Campbell. A technician came out $326 dollars later was told I needed 3 parts . A relay , A transformer, and a low water panel . He said he would be back Friday 11/29/24. After numerous and numerous of phone calls giving me a run around claiming they are speaking with the technician and office is open until 6 pm. Well 4:45 I called for the last hope of the day since I hadn’t gotten any call backs. To my disbelief the office was closed already. I was sent to service call and they took the message and said they would forward it and not one individual called me back . Saturday 4 days without heat on the coldest week of the year, I spoke to a lady ( wont mention names) and after a lengthy conversation I was told first well we let people go home early Friday to spend time with family because the day before was a holiday . I was totally beside myself. I stated understandable but I was told they are open until 6 pm and 4:45 everyone was gone. She claimed someone will definitely reach out today . Today came and went and still no phone call. Day 5 of no heat tried to get another company because Yost and Campbell was not communicating . Day 6 no heat , phone calls for days from tenants with children complaining constantly and no success with heat . Monday afternoon ( Also leaving names out) a female representative kept reaching out to me cause I wanted to cancel ) after numerous text messages back and forth trying to be apologetic and concerned came back with a quote with all inclusive 3 parts and labor . I agreed , giving them another try to complete the job . I paid the requested 50% and finally on December 7 ( 9 days without heat) the supervisor of technicians got the boiler up and running . ONLY TO MY SURPRISE was told I had to pay an extra $512.34 . Like a fool I paid the total that day after the 9 day nightmare and spinning of my head with calls , text messages etc etc. happy to have heat for the people. Now we are on December 12,2024 trying to get my refund on an not in the agreement and I’m totally being ignored . I can not believe a company as reputable as Yost and Campbell would do this to a customer and sadly having a technician call the customer and lie that an extra part was put in when he installed the exact three parts we agreed upon and to make a customer feel bad by saying now they are going to take it out of his salary which affects his family and I replied I as well have a family and grandchildren . A company of their calabra and 85 years in business to put a customer through this for $ 512.34 is totally unacceptable and disgusting . As of tonight no return calls , no text messages .

Dec 2022 received estimate from Omar. Within 10 minutes of him leaving my home & since I didn’t sign up right away John from office called trying to sell the product. When I finally decided both told me to call if any issues. Had issues, called Omar, never heard from either of them. Called office again to advise of issues, 4 different visits from different technicians of various levels came giving me different info & answers to my questions — issues still remain. Have used this company for minor year-end furnace start-up for over 25 yrs — will never use or recommend again. Getting quotes for central air, obviously not from them. BTW suggest their techs get their stories straight before arriving! This company is not what it use to be!

John examined my existing system to provide an estimate and we discussed a couple of options. This was on a Saturday and he indicated that the estimate would be completed by Monday. I waited until Wednesday to follow-up. The receptionist replied that the estimate was complete, that they first needed to enter it into their system and that I would have it by close of business. She verified my email address. I received nothing. I called three more times and each time the response was the same. This was a complete waste of my Saturday morning and If they somehow decided not to provide the estimate, they should have been honest. Called another company, received an estimate promptly and will be using them.

The first technician arrived and spent nearly 5 hours in my house going back and forth on the phone with someone who was helping him diagnose the problem. At the end of the night he said he had gotten it to work and charged me $734.04 for his visit. The unit was still not working, so the next day they sent over a second technician. This person took a wire - ran it from my basement - up 4 levels to my top floor hallway and then taped a new thermostat to my wall. Then he charged $1,088.11 on our credit card for this shoddy, unsafe work. They took advantage of the fact that my husband and I were at work and my 84 year old mother was here with them. So far, we have paid this company $1,822.15 and NOTHING HAS BEEN FIXED!!!!! STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!!!! By the way, when I called them regarding this situation today, no one would get on the phone to talk to me.

It took sometime to get scheduled after some cancellations based on other customer emergencies. They were willing to stay on schedule if I insisted. However, I was in no rush to get the job done. Once they get started, everything was done professionally and the office worked with me every step of the way.

Everything went well.

It was fantastic.

They did a very good job. I was very pleased with them. They gave me a senior citizen discount. They weren't the cheapest nor were they the most expensive. We scheduled that within a week. They were here. They are very nice, very neat and clean up very nice. They come in with construction paper and they don't mess up your basement. They clean up and vacuum up. I've always been very pleased with them, very professional. They came with 2 technicians. One was proficient with gas and the other was the actual plumber. They are prompt, reliable, courteous. They clean up and no drama. It is what it is. There's never any additional charges or something they discovered.

That was a costly job that was in the thousands. I can't remember exactly, but somewhere between $5,000 and $10,000. I can't remember really remember exactly what we paid, but that was a big job. I will recommend that company to everyone. The head of the company came home and sat down and explained everything and then he sent a crew to do the job, and they were very efficient. They came when they said they were coming.

It's a very good company. They were very professional. I forget exactly what we payed, but there was a service charge. I'm very happy with them. They were very wonderful. They send very professional people who know what they're doing. It was not an emergency, so he didn't come that day or the next day, but you call and you make an appointment and they come the day they say they will come. We've been using them for a few years now for service. We did a back job, we changed all the air conditioner units and furnaces with them a few years back, and we were very happy with their professionalism. They were wonderful. Now we are probably going to change our hot water heater and use them again.

Y&C explained in detail what they recommended and why, and submitted a competitive bid. Work was done promptly, quickly, cleanly and politely with hardly any intrusion on the household. We haven't really put the system to the test yet, but Y&C already sent a technician to fine tune the output from the vents.

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Work is good, trying to get office is terrible, billing problems. Workers are great to deal with, polite. Never get the same people twice.

They're not bad, they're not amazing, they're pretty good. I have a yearly contract with them, so labor is free and if any parts were necessary, then they would have charged me for the parts.

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They have been very good over the years. They even take care of my house. We have been using them for over 30 years. Their prices are very good. The quality of their service has been very good. It is a good company. They do what they say. If they cannot do it or if they need to look up something or bring something, they go get it and take care of it. They are very good.

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I have been with them now for 30 years. Sometimes, it takes a while to get an appointment, but that is what all of these places around here. They are very booked up. When you call to get an appointment, it will take you a couple of weeks. You would not get it right away, but that is with all heating and conditioning places. It is not unusual because it is that time of the year and everybody calls at the same time and everybody wants it immediate, but it does help to have a contract with all of these people because you get top priority. They give you a four-hour window which is what cable gives you. I do not like it, but there is nothing I can do about it. I would use them again. In fact, I just book an appointment with them this morning.

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I got a proposal from Yost & Campbell to install a new furnace, A.C. condenser, humidifier, hot water heater and whole house HEPA air filtration system. It was late 2014, they put me with the salesman John. I had called across two months to try to get the proposal from John. He would not return any of the calls, so I called to have another salesperson to come out to look and start over. Tom the owner got on the phone and when he found out they were already out to look, apparently walked into John's office and helped John respond to me and got a proposal out. I left the proposal until this year and wanted to get started with the whole house filter portion and wait until after the cold weather to remove and replace the heating equipment. I called and spoke to Gina, she looked up the contract and saw it was one that John made and wanted me to deal with him. I really did not want to because of the difficulty he has communicating, but she insisted. John and I spoke and emailed before the Christmas holiday and he said he will call me after the holiday to get started. Over a week after the holiday still no call. I left multiple messages and an email, no response. I tried Gina multiple times, she never called me back. I asked to speak to Tom Monahan (owner) he called me back on Saturday and left me his cell phone, when we spoke he said we will call on Monday to do or schedule the work. I never heard back from him or the office. Why give a proposal if you have no intention to do the work, if they are not interested in a $14,000 job I understand, but don't waste peoples time.
In the past I had one service done by Yost where they cleaned the burner lit a hot water heater and Ivan the technician who was polite, told my mother there was a leak, she called me and I had her explain to him, when you light a cold hot water heater it drips condensation on the flame a little until it warms up. I know everybody has to learn, but you would hope they would not send people who are that inexperienced to do work on units that contain gas and electrical connections because it could be dangerous. Maybe ok as a helper, but not a mechanic.