Total Car Care

"Thank you letting us service your Honda Fit. We appreciate that you recognize the importance of regular scheduled maintenance. Gone unserviced, your drive belt could have caused a sudden breakdown requiring your car to be towed."

"Dear (member name removed), I am so glad that your Mom suggested you try us. We see many cases where cars are not diagnosed properly and unfortunately usually after they already spent money on the repairs. You were smart to get a second opinion and that you came to us. We guarantee every repair. If we do not solve your repair issue we will do what ever it takes to make it right. We will even refund your money if you so choose. Please thank your Mom for us. Vittorio"

"Thank you for the review. We are glad that your problem was easily remedied by the hydraulic hoses and cylinders. We take time to confirm and diagnose your car issues. It was unfortunate that even after all the calls we made to your warranty repair company they would not cover the repairs. Thank you for allowing us to repair your vehicle. Remember we give a 12 month 12,000 mile warranty. Vittorio"

"[Member name removed]. You own a well built vehicle that is worth keeping alive. Usually repairing what you currently own is the least expensive alternative. We promise to let you know if and when there are better alternatives. We will even do the math on how much your current vehicle costs you per month so that you can make a more informed decision. Thank you for you support. Vittorio"

"Dear [member name removed], Thank you for recognizing VALUE. We believe in getting paid for results. Everything we do is guaranteed and we always offer a 10% discount to Angie's List members. I like to say, "You don't know the price of something until you take it home." Our guarantee helps keep our costumers satisfied long after they have gone home.We like to be known as "The Quality Alternative to Dealer Service" one costumer at a time. Thank you for your review. Vittorio"

"[member name removed], We believe prompt professional personal service is the key to good value. It not only helps our costumers but also helps us keep our shop profitable. We do this so we can offer competitive prices along with our great service. Thank you noticing and for leaving us a review. We are also here and on the phone to answer any auto related questions you might have so feel free to call should the need arise. Vittorio"

"[member name removed], We believe that your service experience should be pleasant, informative and complete. It begins with when you first enter and continues even after you leave. We hope your friendly experience gives you the confidence to use us again. Hope your oil burning problem has subsided. If you have any concerns about a persistent problem, please bring it to our attention"

"[member name removed], Sorry about the misinformation. We should have checked the info given to us by Toyota. I am glad that we were able to supply and install your mirror and save you some money at the same time. Please feel free to call us about any other car concerns. We are always available for second opinions about needed repairs. We offer a 10% Angies List discount on top of our already low prices. Vittorio"

"[member name removed], Thank you for the A score for overall satisfaction an allowing us to service your VW Jetta. If price is ever an issue we are open to comparing and matching estimates from our competitors. We use a national database for estimating and generating estimates and invoices. The labor times are what the manufacturer estimates as a reasonable time for completing the particular job when the vehicle is new. We like to use O.E.M. parts (original equipment to the manufacturer). Choosing more generic alternatives is a good way to save money. We appreciate customer's input on the care of their vehicles. Sincerely, Vittorio"

"Member, Thank you for your kind review. I know you are a new costumer to us and we are honored that you trust us with your Acura. We will make every effort to maintain your trust. Vittorio"

"Dear [member name removed], It is good to be appreciated. Thank you. As you know we try to save you money on repairs when possible. Honesty is the best policy Happy Holidays!!!! Vittorio"

"Dear [member name removed] I am so sorry you did not have a good experience. I agree that the car was returned to you with the check engine light on. I spoke to you about that before you picked up the car. The insurance estimator missed that and it was never part of the original repairs. Neither you nor the insurance company ever paid for any work pertaining to your complaint. I also offered you a free rental car since you did not have rental coverage on your insurance. As for the difference in the time it took, we still completed the car in the time allowed by the insurance. However you did leave out the fact that you liked the rest of the job. I also informed you that you had a brake rotor issue that was covered under the new car warranty and I believe that it was taken care of at no charge to you. I believe I made every effort to take care of your needs and that I never refused to help you. You did not make me aware of any of your dissatisfactions. I only learned about them in your review. I am sure I would have taken care of any of the issues if you made them known to me. I apologize for any inconveniences. If you still have the original issue, I am willing to repair it at no cost to you. Vittorio"