Innovative Air Solutions

I hired Innovative Air Solutions to install a split unit in our basement in 2022. They were responsive, professional and seemed to perform quality work. Our central A/C unit stopped working this week. I called Innovative and scheduled an appointment the next day. The technician was professional and communicated clearly; however, I feel that the price was unfair. I was charged a $99 emergency fee and a $99 diagnostic fee, which I understood from the outset. I was charged an additional $593 to replace a failed capacitor. The part goes for about $15 ([*** Link removed ***] and it took the technician about 30 minutes to replace it. My total bill, with taxes, was $857.

They were courteous, informative and patient. They took care of the problem and made sure it works properly. Everybody, from the people who came out to the people from the office was a pleasure to deal with.

..................................................................................................

They installed humidifier that was out of order. They refused to admit and come fix it but said everything is complete and pressured us to pay on delivery They made us wait for a month for AC not working in summer Responsiveness is so bad Technicians talks (make fluent excuses)more than doing the actual work right

We have a high velocity central air conditioning system for the house. Many people don't deal in that. Innovative Air Solutions does, and I have had to pay the price and the guy has been here 2-3 years now, and he knows the system well. I pay the price because running around trying to save $50 isn't worth it to me. 

The technician that came here was really outstanding and knew the system well. He was extremely polite. He was extremely knowledgeable. He has been working with them for 12 years. He was neat and respectful too. A lot of these guys come in here and they are like animals and I have thrown a number of them out. I won't tolerate that. If you can't respect a customer's home, you shouldn't go there. 

This is our fourth season with them and I always ask for the same technician Mark, because he knows it well. He likes working with our system because he knows we do everything he tells us to do in the winter time. We cover it up and take it off in the spring. He comes in and it takes him 45 minutes to an hour to clean the evaporators. I know when he is done because I just throw the switch on, and we are ready for the season. 

They are not cheap, but then again because it is a specialty, I would assume that's why. They are very good. They really don't discount. They will give you a service for $199 and if you want unlimited service for the year, they will add $50 more on it, plus tax. My system is 10 years old, so I ask for unlimited service. They would charge $100 every time the guy would walk through the door. It's not cheap here. When you look up reviews, people think you can get fine work for no dollars, and that's not fair to the people doing the work. The people we work with are asking a fair price for excellent work. 

What I didn't realize was that the Triple Play was not really anything more than the technician turning on the system to make sure it was working. I was a bit annoyed to hear that when the technician, Gary, explained that to me. I'm particularly sensitive and put-off by offers that aren't as good as what they seem, HOWEVER, when I expressed that dismay to Gary - without any annoyance or disappointment when I told him I didn't need that because I was capable of turning the system and feeling if cold air was blowing out of the vents - without a sales-y tone or agenda, suggested I consider the regular maintenance, which included a thorough check of all components, comprehensive cleaning, filter changes, etc. He clearly explained exactly what he was going to do, answered about 15 follow up questions I gave the green light. I proceeded to follow him around, asking more questions, having him show me how the system worked and explaining things I was not aware of even as the homeowner. He was patient and took the time to show me some basic things that I could do in the future to keep the system in good shape without necessarily needing maintenance (like changing the filters). He told me the system was working great, which surprised me because I assume he would tell me something was wrong so he could sell me something. I was particularly shocked when he told me the system didn't need any coolant; I've heard ALL these HVAC companies ALWAYS tell homeowners they need coolant. Anyway, it took him about 2 hours and I stalked him most of the time and he was very thorough. I am satisfied and will plan to use Innovative Air in the Fall when it's time to have the furnace and hot water heater checked. Guys on the phone were nice, service seemed honest and complete.

Excellent workmanship; highly professional; clearly explained everything

They are excellent and do great work. We would highly recommend them.

Sila was on time and very professional. It just didn't make sense to change providers when the cost would not be that much different over time.

Working with them was fantastic. There were no surprises and all of my concerns / questions were addressed promptly and completely. And when I say they are responsive and considerate, I can't emphasize it enough; they emailed my husband each day of the renovation to let him know what the electricity / AC / air quality situation would be when he arrived home from work, so he could plan his evening at home accordingly. (I mean, beyond, right?) They showed up on time, did exactly what they said they would, and were exactly on time and on budget. I've never had such a positive experience with contractors!

unknown

I had to call several times to get the actual estimate.

unknown

unknown

.

I have been using them for several years. They are reliable, competent, on time and very professional. They came to me on a recommendation and I have recommended them to others.

We had a few back-and-forths on the planning of the jobs, and they provided a list of options with prices broken out a la carte. They made a number of suggestions for work to be done and spent a lot of time educating me on the priorities of one versus another. I felt confident about this process.
On the day of the work, their team arrived on time and did a fast job. They were respectful of my family being in and out of the house and they took good care not to make a mess of the place (tarps on floors, booties over shoes, tidied up after themselves). I was very pleased with the service and in the end felt pretty good about the price?even though I didn't have other quotes.
I would recommend them to a friend for similar work being done, and will probably call them back for work on my heating system and radiators in the future.

I found both Greg and Mike to be arrogant, unprofessional and rude which made my decision to go with another HVAC Installer that much easier.    The other HVAC Installer were courteous, professional and flexible in their pricing, offered a 2 year parts and labor warranty and complimentary system cleaning on the 1 year install anniversary.

Greg/MIke push the Trane brand but online reviews, esp. from repairmen, are negative yet when I forwarded them to Mike, he told me didn't want to read them and to stop sending them.  Train was sold to another company a few years ago and like most companies, cost-cutting resulted in quality issues.

Innovative Air may do good work but their attitudes are unprofessional and sucks.  

I've had to deal with many contractors since buying my house and have not experienced anything like these two so would not recommend them to anyone no matter how good they think the are.

unknown

Innovative air was able to trouble shoot problems with an old house that others were not able to identify. They are clearly experts with old homes. The estimator was on time and knew more about our house than any other contractor that we met with. Their proposal was detailed and they did everything they promised. John, Matt and crew showed up when promised, finished on time and they were so clean that they left no trace of their work. We struggled to keep our house cool in the summer and warm in the winter, now even our old HVAC system can do the job with ease. They solved our problems and we are completely satisfied. We can highly recommend for any HVAC and insulation issues!

unknown

Service was performed in a highly professional manner. Technician took the time to check for leaks and charge the system very slowly and carefully. He was familiar with the idiosyncrasies of the R-410A refrigerant. The coils were cleaned thoroughly and the entire system tested for proper operation.
Overall I was very pleased with the company and will use them the next time my system requires service.

The actual visual assessment went fine and he spent a lot of time talking to us. However, we never received a report as they promised in 2-3 days and I had to call and follow up 3 times so that I ultimately didn't receive the report for almost a month.

They were not responsive for service and ndash; this is unacceptable when dealing with heating. Emergency service costs were extremely high, and I found their service contracts were of little to no value. They covered very little and costs were very high.

.