"The problem you were experiencing with the drainage from your hall bath was due to the way the piping was run in your bathroom. It was also old style galvanized piping which is no longer used. The amount of time charged was the amount of time it took to correct the problem. The kitchen cabinet had to be opened to get at the piping inside the wall in order to correct the drainage problem you were experiencing. I am happy to see that you scored our visit with such high marks as far as quality of work, punctuality and professionalism. However, we need to be paid for our time spent fixing our customers plumbing problems. Best Regards, John"

"It is usually a good idea to check with a plumber before purchasing a toilet to make sure the piping under or behind a toilet can accommodate the new toilet you would like to have installed. When the existing piping cannot accommodate a new toilet, that does not make the plumber a bad guy. This customers piping needed to be completely reworked to install the Toto toilet they purchased. Regards, John"

"Thanks for taking the time to provide us with feedback. We really appreciate your business! Thanks again, John"

"Thanks for taking the time to provide us with your feedback! We will continue to strive to keep your confidence. Thanks again! John"

"Thank you for providing us with your feedback. We really appreciate your business! Best regards, John"

"Thank you for taking the time to provide us with feedback on our company and workmanship. Our goal is to give our clients the best possible experience. We look forward to doing business with you should the need ever arises. Best regards, John."

"It is our goal to provide you with a great experience. Thank you for your positive feedback. Best regards, John."

"Thank you for your continued loyalty. Best regards, John"

"Thank you for taking the time to give us your positive feedback. We hope to continue business with you in the future. Sincerely, John"

"Our goal is to give our clients the best possible experience. Thank you for your positive feedback. Best regards, John."

"Our goal is to give our clients the best possible experience. Wishing you the best, John."

"We look forward to working at your home again whenever the need arises. Thank you, John"

"Our goal is to give our clients the best possible experience. Unfortunately in any business there will be clients that are not satisfied. We are sorry for any experience that you were not satisfied with and that the courts had to get involved in our relationship. Best regards, John"

"I'm sorry that you do not agree with our rates. Our business charges per hour with the time starting when we leave the shop or the previous job. This is a procedure that we have been doing for years to cover gas and vehicle maintenance without having to increase our rates. We do make sure that every new customer knows our rates and procedures before scheduling an appointment to prevent any disappointment. We are sorry that we could not do business with you. Best regards, John."

"I look forward to doing business with you again in the future. Best regards, John."

"Our goal is to give our clients the best possible experience. Thank you for your positive feedback. Sincerely, John."

"Thank you for your continued loyalty. Our goal is to give our clients the best possible experience. Thank you, John."

"Thank you for taking the time to give us your positive feedback. We hope to continue business with you in the future. Best regards, John."

"As a valued customer, what you think is important to us. By giving us your feedback, you are helping us to understand what we do well, and what we need to focus on improving. Thank you, John."

"Thank you for taking time to give us your positive feedback. We hope to continue business with you in the future."

"Thank you for taking time to provide us with your feedback. We appreciate your business!"

"I appreciate your positive feedback regarding our performance at your house. I look forward to doing business with you again in the future. Thank you, John."

"Thank you for taking the time to provide us with feedback on our company and workmanship. Our goal is to give our clients the best possible experience. We look forward to doing business with you should the need ever arises. Best regards, John."

"Thank you for your continued loyalty, customer. We sincerely apprciate your business. We look forward to working at your home whenever the need arises. Best Regards Always, John"

"Customer thank you for providing us with feed back on our performance. We try our best to be punctual, but sometimes despite our best efforts, occasionally (especially around holidays) our day gets backed up. I can assure you that we always keep our appointments and if we must reschedule we will always call you first. We will try to improve our punctuality and keeping our customers informed of our estimated time of arrival at their homes. Thank you very much for your business, John"