Hickory Homes & Properties Inc
About us
Hickory Homes & Properties, Inc. is a family owned business that has been servicing Westchester, Putnam and Fairfield counties tree service needs for over 20 years. There are many different aspects of caring and servicing trees. Whether it be simple pruning and trimming, or diagnosing various problems you may encounter with your trees, Hickory Homes & Properties, Inc. are here to help. We are Certified Arborists.
Business highlights
Services we offer
Storm damage, custom landscape design, driveways, excavation, fertilizing & grub control, firewood, leaf removal, lot clearance, masonry, patios & walkways, pruning & trimming, snow removal & gutter cleaning., stump grinding, tree cabling & bracing, tree removal, weekly lawn maintenance, wood chipping
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 9% | ||
| 3% | ||
| 3% | ||
| 9% |
"The terms of the proposal were as follows: "Cut all Wood Larger than 12" in Diameter into 18" Logs and Stack On-Site". This is what the customer asked for. This is exactly what was done. Also, note this review is over FIVE years ago! Why respond now?"
seasoned. The wood is wet, hisses, smokes and doesn?t burn. The company assures
me that I am the only one with the issue. I log into Angie?s List, turns out I
am not the only one. Lesson learnt for me. Always read reviews before you deal!
They refuse to remove it. ?We don?t have that kind of man hours?. Well, my time
of course is free.
"It's May 13th and we're just hearing about this now? The wood was delivered in December. We stand behind everything we do but if a customer does not notify us of a problem then there is nothing we can do. We would have done whatever was required to make sure good quality wood was delivered or would have given a refund and taken the wood back. All of the other great reviews speak for themselves."
I was very dissatisfied with the service as it was not dropped off at the requested location. The wood was wet because it rained due to the fact it was just left on the sidewalk. I was not notified of this and came home to a wet heap of firewood that I then had to haul to a dry location. For these reasons I found Hickory Homes & Properties to be unprofessional and uncommunicative.
The long version:
I called on a Monday for a Tuesday delivery but due to rain and a scheduling convenience for Hickory Homes & Properties
it turned out to be a Wednesday delivery. I was hesitant at first because I was unable to be home for the Wednesday delivery but went ahead with it anyhow. I received a voicemail from the driver stating he was on his way which was great but did not hear anything else after that so I assumed everything went as planned. When I got home from work many hours later I was surprised to see a huge pile of wood on the sidewalk, exposed to elements (it did rain and the wood got wet) or anyone passing by looking for seemingly free wood. Full disclosure - I do not have a driveway, but many steps down to my front door. If the delivery person was unwilling to leave the wood in the requested location I should have been notified or simply should not have made the delivery. At the very least the driver could have placed the tarp I had provided over the firewood pile. It took me over an hour, by myself, hauling over 25 bundles. That evening I left an email with the main contact explaining my displeasure with the service with no email response. I did receive a phone call/voicemail but for whatever reason the message was 0 seconds long thus contained no message. The next day I called Mike and explained my experience and he claimed the driver tried to contact me about the situation and he made the decision to leave the pile of wood on the sidewalk. As Mike continued to explain this his cellphone reception was getting spotty and the call was dropped (I was calling from a landline thus could not have been on my end). I tried a few times to call him back and got only voicemail. I never heard back from him after this point.
I chose Hickory Homes & Properties because I wanted to support my local business and because others had positive things to say about their service. There were certainly others with more reviews, but felt the urge to go local. I now regret this decision and wished I had chosen another service. The product was wet (as explained above so I cannot say if it was dry when it was delivered), many of the pieces are quite dirty and there are a few large an unusually sized pieces. This is the first time I've had firewood delivered so my only comparison is the bundles I have purchased at gas stations or homedepot.
"Unbelievable. This customer asked for the firewood to be dumped on a tarp that was down 2 flights of stairs. It was explained to him that the firewood comes on a dump truck and the dumping location must be in an area where the dump truck can access. And also rain has nothing to do with anything. Firewood gets rained on whether it is sitting in our yard or his. Driver attempted to call customer multiple times with no respond while on-site."
Wood is fully seasoned and burns well
Stacking and clean-up was fantastic.
Would order from them again
I was happy with the responsiveness and turn around time.
The return visit was obviously with lesser skilled workers to split wood and stack it. That is discussed in detail above. If they had either carted off the remaining wood and garbage that day, or returned to complete the job, my overall rating would have been better. I woudl have been happy to pay additional for them to take care of that rather than have it sitting in my yard for over a year. That said, if I were home that day perhaps it would have finished differently and I should have made more than one or two phone calls to resolve it.
This is our first house and so when we moved in we looked around for companies to deliver firewood, The pricing was also very competitive and I can now say I found a new company to order firewood from. Their staff was really nice and when I am ready for landscaping services I know who to call
Licensing
State Contractor License Requirements
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