BROOKS CUSTOM

They were very accommodating to our requirements.

It was custom work. I did not solicit bids from other suppliers. The price seemed fair.

They were fabulous! We were very happy with them. They advised us on wood choice. They were very flexible on delivery. I would recommend them.

Another contractor installed it. They were great! The quality is good.

They came in to do a final measure and I believe it didn't take more than 2 weeks. They did the work on schedule. They did a beautiful job! It wasn't inexpensive, but it was custom, quality work.

I gave them the dimensions they finished the work in three weeks max. They did the work on time. They provided the seat, they did not install it because it was a part of a bigger product. I was very happy with the product. After five years, it still looks good.

We were able to be very involved in the design process. We began the design process by visiting the shop. When we first went to their shop, we went on a weekend when they aren't usually open and Mr. Brooks made a special appointment to work with us. They were very flexible to meet our scheduling needs. Mr. Brooks took us on a tour and showed us all of our options. It was fantastic! We particularly appreciated that they did a custom stain for us. I had a color sample that they matched exactly. From beginning to end, it took about a month. The actually installation took only an afternoon. The installation and template process were not easy. We have an older home and the walls are not square. They seemed to be experts in what they were doing. It wasn't cheap, but it was comparable to marble prices and I have no complaints. Overall, we are extremely happy with the end product and we've gotten many compliments.

Brooks Custom sold me an engineered concrete countertop, which was defective. It bubbled and blistered within weeks of installation. They came out to fix it multiple times, but the problems persisted. The even templated to replace the countertop if the defects persisted, which they did. They acknowledged that once in a while the concrete mix doesn't cure properly, and this may be the case here. So we asked for a replacement, and they responded that they suddenly no longer carry the product.
They weakly offered to provide a lifetime repair warranty, but at the rate the countertop was displaying defects, they would have been to my house every other month for the next 20 years. At that point I had serious doubts that they would make good on such a promise. And I was not interested in the continual worry that my $7000 countertops need to be repaired, and the hassle of arranging a time for them to repair them. This was not a satisfactory outcome.
Brooks refused to provide a refund and then blamed the defects on me! The countertop continues to blister and chip, and I now have to replace them at my own cost. In all my years I have never seen a company treat customers with such utter disregard.
I would not recommend this company. caveat emptor.
Epilogue: In late December 2013 Brooks contacted me about my ratings and asked me to remove them. I responded that I stood by my word and my bad experience. More unprofessionalism on behalf of Brooks ensued via e-mail. After no reviews for Brooks in the 4 years it has been a member of Angie's List, suddenly in January 2014 several glowing reviews of this company simultaneously appeared on Angie's list. Call me a cynic, but after my awful experience with Brooks, I would not put it past him and his deplorable practices to pad his grades by posting these straight A reviews. Disgusting.