First of all, they came in $400 more expensive than one of their main competitors initially. They came down $200 more and I ultimately chose them in hope they would be more reliable and do a more high quality job. I was incorrect about this. The positives were the individuals that were here doing the work generally did a good job. They removed the trees safely and quickly and grinded the stumps and roots as I asked them too. The initial tree removal started on time when I expected it to. The negatives were pretty much the rest of the experience. I booked the date approximately a month in advance through the sales guy / estimator that came to estimate the job. I was never told what time they would come, so I called to confirm the week before the job several times. No one picked up, I left several messages and no one got back to me. Thankfully they were there first thing in the morning the date of my appointment, but the initial lack of communication left a bad taste in my mouth. The main issue I had is that they left all of the logs of the trees they cut down on my front lawn for almost a week, were impossible to get in touch with, gave me incorrect information multiple times, and then destroyed my front lawn when they finally picked them up. They left a huge gaping several foot wide hole in my front lawn when they picked up the logs. The best part is, 2 days later another truck came by to pick up the logs that had already been picked up. Clearly this company is not being managed properly. When I finally got in touch with someone several days later, I was told the reason for the delay in picking up the logs was due to their truck breaking down. Things happen, and I would have understood if they explained this up front, but they just left them there without telling me and lied to me multiple times about who and when would be picking up the logs. I can only think the reason for destroying my front lawn was some retaliation in pushing them very hard to pick up the logs ASAP. The fact that another truck then showed up a couple of days later to pick up the logs that they already had picked up shows their lack of management and coordination.