NEW SYSTEMS PLUMBING

He provided No scope of work, No written estimate. Upon completion of the work Dec 29, he provided no receipt! No Guarantee. He asked me to make check out to ‘Angelo Prunella’ not to New Systems Plumbing & Heating, possibly to conceal this $2500 from his tax reporting. HE PROVIDED NO BID, NO SCOPE OF WORK, NO INVOICE, NO RECEIPT. Specific complaints about this incident: 1. Excessive charge: $2500. He told us when doing past work here, that his hourly rate is $120/hr. Total time spent here: 2.5 hours. Allowing another [generous] 1.5 hours for shopping for the cast iron replacement, Quickrete cement and new toilet, total hours = 4. He arrived at 10:15 am on Dec 28, left at 11 am to ‘get parts’ and have lunch; returned after 1 pm, left the job at 2 pm. On Dec 29 he arrived at 11am, finished by 11:30 am. $120 x 4 = $480. He probably paid his nephew for his time, perhaps $25/hr x 4 - $100. I politely requested a receipt with itemized labor and materials Jan 1 2018 by email; within the hour, Prunella replied, stating that he would ‘drop it by or send by email.’ On Jan 3 2018, I phoned him twice– first to repeat the request for the itemized receipt, and again to request that he send it by end of the day. He answered both calls and agreed that he would provide the receipt. This was not done. Angelo Prunella has fallen short of minimum requirements as service provider. [1] Failed to provide invoice when he quoted his price and asked for my advance check $1000, automatic expectation, for such an expensive job. [2] Failed to provide an itemized receipt upon completion. As I understand, a receipt must be provided to customer for any amount over $20 without customer asking. He failed to provide receipt until I asked; delayed that for 4 days. [3] Failed to provide a warrantee. All the work that is documented on the receipt is guaranteed by law for 12 months unless stated on the receipt/invoice produced. What guarantee should the plumber give to the customer? “When a plumber is doing a complete job, and not a temporary fix, then the plumber must give a 12 months guarantee as any work that is carried out within the instructions and the bylaws then warrants a 12 months’ worth of fairness wear and tear to a standard type of traffic as long as a domestic job has not been done under high commercial traffic use.” [4] Discarded trash improperly in City trash basket – violation of city ordinance. I offered to put it out with my trash, but Anthony said: “that’s OK, I put it out across the street.”