Waters Basement Services, Inc.
About us
Our goal is to not only provide cost-effective solutions backed by excellent service but to also educate the homeowner on causes of basement problems. We view our customers as partners and strive to assist them in achieving their goals and objectives. We have an A+ rating with the Better Business Bureau. The only WATER that should be in YOUR BASEMENT is BOB WATERS!
Business highlights
18 years of experience
Services we offer
Basement Finishing, Basement Windows, Bilco Doors, Bowed or Horizonted Cracked Wall, Crawlspace Encapsulation, Drain Tile, Egress Windows, Foundation & Structural Repair, Lawn Scapes, Rim Joist Spray Insulation, Sump Pumps, Top Soil, Trench Drain, Wall Crack Repair, Wall Treatments, Waterproofing, Window Wells
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.918 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-18 of 18 reviews
Jim F.
Jun 2018
Once Bob Waters and his son Cody and associate Chance arrived on site, the work that I contracted for him to do went flawlessly and was completed in a timely and very professional manner! Bob and his crew followed the written quote he provided to me to the letter and there were no surprises, or additional charges. He brought screened top soil to lay down as needed and when Cody spotted some low spots around my yard, he asked if I wanted them to drop some top soil to those areas as well; which they did and at no extra charge. The website is very informative and outlines the scope of the Company's offerings and capabilities. Needless to say I would highly recommend Waters Basement Services to anyone requiring the services that they provide. You can tell that this is a family owned business, from the pride that Bob excludes when talking about his wife running the front office, to his son and potentially his grandsons working with him taking care of Customers in the future! BRAVO!!
Response from Waters Basement Services, Inc.
"Thank you for your wonderful review. All of us at Waters Basement Services, take pride in the work our business performs. Our goal is to meet our customer's expectation and leave them with confidence in the work we have done. Thank you for the glowing review and the support of Waters Basement Services, Inc."
Connie L.
Mar 2018
It went very well. This is a family owned business. Bob Waters was very knowledgeable and was on site every day. The crew drove an hour and a half each way to get to our home and back. They worked VERY hard, cleaned up every day, and did a stellar job. We now have no concerns about water coming in to our basement, which was important since we plan on having a room built in half of the basement. Bob had walked around outside the home, but felt that digging up around the outside was not necessary. It took a week and one day, and was on time and on schedule. There was the expected amount of noise and dust and vibration, involving two jackhammers. They were very polite and did what they could to minimize dust and mess.
Response from Waters Basement Services, Inc.
"Thank you for your glowing review. Our guys are professional, courteous we are proud to have them on our team. Waters Basement Services, Inc. goal is to meet our customer's expectation and leave them with confidence in the work we have completed. Thank you for the wonderful review and the support of our company."
Daniel B.
Aug 2015
unknown
Response from Waters Basement Services, Inc.
"We strive to completely satisfy our customer's needs and we want to make sure you completely understand how our waterproofing systems work. I want to make sure our homeowners no longer have any water issues with their basement. We stand behind our work and warranties. We appreciate your wonderful review and sincerely thank you for choosing our company. Thank you for your support."
Carol L.
Jul 2015
The workers came out and they left they area cleaned. They gave me detail information on how the repair would go. It took them about an hour and a half.
Response from Waters Basement Services, Inc.
"The satisfaction of our customers is our first priority. Your business and recommendation are much appreciated. Thank you for your support."
Peter B.
Jun 2015
unknown
Response from Waters Basement Services, Inc.
"Thank you for the wonderful review. The satisfaction of our customers is our first priority. Meeting your expectation and exceeding them is our mission. We appreciate your business and recommendation. Thank you for your support"
Bob M.
Oct 2014
unknown
Response from Waters Basement Services, Inc.
"Thank you for submitting a great review. Waters Basement Services prides itself on being professional, punctual, provide quality work with customer service at the forefront of our company. Thank you for your support of our company."
James M.
Aug 2014
unknown
Response from Waters Basement Services, Inc.
"Thank you for choosing our company and the great review. Providing quality work and customer satisfaction is at the forefront our company. Thank you for your support."
Morris C.
Jun 2014
unknown
Response from Waters Basement Services, Inc.
"Meeting our customer’s needs is number one priority to Waters Basement Services, Inc. We advise homeowners to get other estimates. Waters Basement Services provides competitive pricing within our specialty field. If the price was not within your expectation or budget, we are confused on why you chose to have our company to do the necessary repairs. Outside wall crack repairs require more intensive labor and are always a weather pending repair as indicated at time of consultation. With the spring New York is experiencing this year, we wanted to make sure the repair could be completed without any additional concerns. Waters Basement Services prides itself on being professional, punctual, provide quality work and stand behind our warranties. If at any time you have concerns regarding your repairs, please contact us. Thank you for the support."
Elyse H.
Apr 2014
unknown
Response from Waters Basement Services, Inc.
"Thank you for the wonderful review. The satisfaction of our customers is our first priority. Meeting your expectation and exceeding them is our mission. Your business and recommendation are much appreciated. Thank you for your support"
Shelby S.
Aug 2013
came-prepared did the job a one and left everything in great order. Very professional. Followed through with contacting you and keeping you abreast of their time frame. Reliable, professional and prompt
Response from Waters Basement Services, Inc.
"The satisfaction of our customers is our first priority. Meeting your expectation and exceeding them is our mission. Your business and recommendation are much appreciated. Thank you for your support."
Allison J.
Apr 2013
Bob and his crew came and waterproofed the basement in our 1867 home. We have had numerous floods over the last 18 years we have lived here and we have had constant trouble with sump pumps and standing water. Bob went above and beyond in coming immediately and putting in a temporary pump since ours had just failed before he came for the estimate. He is very knowledgeable about basements and was able to improve our basement more than I ever imagined possible ! The drain tile is tied in to the 2 sumps and has a dimple board backing to catch anything dripping down the walls. The sumps are very quiet and he was able to tie in the 2 year old backup pump we already had. Bob's crew were all really pleasant when I got home at the end of the day - even after working in a filthy, 6 ft. high stone basement all day. In addition to all the concrete that was excavated, they hauled out a large amount of scrap wood (old shelves) and an old hot water heater and disposed of it for us. Everything was broom clean and Bob went over the whole job with me and answered questions thoroughly. We have a warranty on our work and I am beyond thrilled with my old, and quot;newand quot; basement. I HIGHLY recommend Waters Basement Waterproofing.
Response from Waters Basement Services, Inc.
"The satisfaction of our customers is our first priority. Meeting your expectation and exceeding them is our mission. Your business and recommendation are much appreciated. Thank you for your support."
Clarke B.
Feb 2013
The price was very reasonable. The quality of work and responsiveness was excellent. They also followed up after the work. They were very clean and thorough.
Response from Waters Basement Services, Inc.
"The satisfaction of our customers is very important to us. Your business and support of our company are appreciated. Thank you!"
Patti D.
Feb 2013
The cost was +$14000,00 for a 24 x 30 foot basement. A 10" section of cement along the periphery was dug out and removed, drain tile was installed and connected to a sump pump. The walls were covered with a plastic microbe/mold resistant rigid plastic in the pantry and laundry and heavy black plastic sheeting where we intended to place walls. I do not anticipate a problem with the work and would not hesitate to call them again.
Response from Waters Basement Services, Inc.
"Customer service and satisfaction are at the forefront of our business. Your business and recommendation are much appreciated. Thank you for your support."
Joyce M.
Feb 2013
We had many estimates and job explanations on what to do to resolve the problem, we chose Mr. Wasters because his wasn't the cheapest but his explanantion of the needed "fix" seemed the most rationale and he was dead on, we haven't had a water problem since!
Response from Waters Basement Services, Inc.
"Our goal is to ensure our customers are completely satisfied with our service. Your business and recommendation are much appreciated. Thank you for your support."
MARTHA P.
Feb 2013
They did a really nice job. They were very professional. They cleaned up every little bit. I think I paid above what I could have but it was well worth it. After they worked at the house, they called to ask how I felt about the job they did.
Response from Waters Basement Services, Inc.
"The satisfaction of our customers is our first priority. Your business and recommendation are much appreciated. Thank you for your support."
Beverly O.
Feb 2013
It was excellent; it turned out very good. They were very personable. They did call afterwards to make sure that things were cleaned up and that we were satisfied and happy with what they had done.
Response from Waters Basement Services, Inc.
"Customer satisfaction is our first priority. Your business and recommendation are appreciated. Thank you for your support."
John A.
Feb 2013
We were suffering from severe flooding everytime a big rainstorm hit and needed help big time. After Bob came out and gave us his estimate and plan of attack, I point blank asked him if he was sure his plan would fix it. He assured me it would. My wife and I had to think hard about spending that much money, but something about Bob told me I was dealing with a straight shooter. We had him do the work and haven't had any regrets ( or floods) since. For us, this was money well spent.
Response from Waters Basement Services, Inc.
"The satisfaction of our customers is our first priority. Your business and recommendation are much appreciated. Thank you for your support...."
Debra S.
Sep 2011
He was on time for the estimate, explained everything that needed doing. Was on time for the job, was there as scheduled, completed the job as scheduled and cleaned up the area after completion of the job!
Response from Waters Basement Services, Inc.
"He was on time for the estimate, explained everything that needed doing. Was on time for the job, was there as scheduled, completed the job as scheduled and cleaned up the area after completion of the job!"
Licensing
State Contractor License Requirements
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FAQ
Waters Basement Services, Inc. is currently rated 4.9 overall out of 5.
Waters Basement Services, Inc. accepts the following forms of payment: CreditCard
Yes, Waters Basement Services, Inc. offers free project estimates.
No, Waters Basement Services, Inc. does not offer eco-friendly accreditations.
No, Waters Basement Services, Inc. does not offer a senior discount.
No, Waters Basement Services, Inc. does not offer emergency services.
No, Waters Basement Services, Inc. does not offer warranties.