Select Choice Basement Systems

Contracted to do the entire job
foundation to roof. The excavator came to dig out the footings for the
foundation, during which they hit the footing drain for the house the garage
was being attached to. This led to the realization the sewer line was below the
future footing and the sewer line would have to be moved. Saratoga Craftsman / Absolute Basement / Capital District Electrical /
Tom Richardson said they didn?t want to be involved in moving the sewer
line and I would have to contract someone myself. So the excavator and I
contracted the work directly. This set us back approximately 3 days. After the
excavator completes the footing excavation as per Saratoga Craftsman / Absolute
Basement / Tom Richardson?s specifications the gentleman asked me if I was
building a retaining wall on the one side. I told him no we had plans of a
retaining wall. He then explained that we didn?t have proper frost protection
on the one side of the foundation. The specs Saratoga Craftsman / Absolute
Basement / Capital District Electrical / Tom Richardson gave him would not work.
I explained this to Tom Richardson
(Saratoga Craftsman/Absolute Basement/Capital District Electrical) and he
put together a quote of an additional $1800 to dig the footing deeper and the
additional concrete that would be needed.
 Why should I pay $1800 extra because Saratoga Craftsman / Absolute Basement /
Capital District Electrical / Tom Richardson didn?t plan and/or execute
correctly?
Eventually we agreed I would pay half the
amount $900. Truthfully only because winter was approaching and I needed the
foundation poured. After the excavating of the footing was corrected Saratoga Craftsman / Absolute Basement / Capital
District Electrical / Tom Richardson couldn?t get anyone to pour the
concrete for two weeks. Pushing us further into fall/winter which eventually
lead to difficulties having my driveway paved by another contractor. The rest
of the project seemed to go fairly smoothly. A few minor issues but nothing
worth mentioning.
One month after the completion of the
project a piece of siding came loose and wasn?t sitting properly. I called to
have them come out and fix it. They stopped by popped it back into place and
left. A few months later I noticed the same piece of siding had come loose and
was much worse this time, also a separate issue had arisen. The aluminum wrap
around the garage door frames had gotten buckled and wavy. I called and left
phone messages with no response. I also emailed pictures of the issues. After
about a month with no response I started to call about three times a day.
Eventually Saratoga Craftsman / Absolute
Basement / Capital District Electrical / Tom Richardson did call me back
and left a voice mail saying, he couldn?t find the email and asked that I please
send the pictures to him again. I did within 12hrs. No response for a few days
so I started to call again. After leaving a few voice mails with no return call
I called and left a message saying that I was going to have to hire someone to
do the work because they wouldn?t come out and fix the issues. I immediately
got a call back saying they would fix the problems but they couldn?t find the
pictures and asked I please send them a third time so they would know what they
have to do. I immediately did so. I?m now nearly a year after the first email
containing pictures of the issues and Saratoga
Craftsman / Absolute Basement / Capital District Electrical / Tom Richardson
has done nothing to resolve the issues.
I would not recommend working with this
contractor Saratoga Craftsman / Absolute
Basement / Capital District Electrical / Tom Richardson due to the lack of
follow up.